HP OmniBook 5500 HP OmniBook Hardware Diagnostics

HP OmniBook 5500 - Notebook PC Manual

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  • HP OmniBook 5500 | HP OmniBook Hardware Diagnostics - Page 1
    HP OmniBook Hardware Diagnostics User's Guide
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    "as is" and are subject to change without notice. Hewlett-Packard Company makes no warranty of any kind with regard to this manual, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard Co. shall not be liable for any errors or
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    Hardware Diagnostics 1-5 Starting OmniBook Hardware Diagnostics 1-6 The Welcome Screen 1-7 2. Hardware Detection 2-1 Overview of Hardware Detection 2-2 During Hardware Detection 2-3 Hardware Detection Results 2-4 What is Detected 2-5 If a PC Component is Not Detected 2-6 3. Basic System
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    What is the Support Ticket 5-2 Creating a Support Ticket 5-2 Adding Comments to the Support Ticket 5-3 6. Hewlett-Packard Support and Information Services 6-1 Your HP Authorized Reseller 6-2 Hewlett-Packard Information Services 6-3 HP OmniBook World Wide Web 6-3 HP PC & Peripheral Self-Help
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    This Book This manual is for anyone who wants to: • Diagnose hardware problems on an OmniBook notebook PC • Understand the purpose of OmniBook Hardware Diagnostics • Learn how to use OmniBook Hardware Diagnostics • Know what to do when a test fails • Provide HP-dedicated Support Agents with more
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    Diagnostics can run on the following HP OmniBook PCs: • All OmniBook PCs released after June, 1998. • OmniBook 800. • OmniBook 2000. • OmniBook 5500. • OmniBook 5700. • OmniBook 3000. • OmniBook 2100. • OmniBook 3100. • OmniBook 4100. • OmniBook 7100. • OmniBook Sojourn. You should verify you use
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    1 Starting OmniBook Hardware Diagnostics
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    download the latest version of the OmniBook Hardware Diagnostics utility from the OmniBook web site in the Support, Software area: http://www.hp.com/omnibook. For more information about the HP OmniBook website and for information about HP Electronic Information Services, refer to page 6-3. There are
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    installed, click Start, Programs, HP DMI, HP TopTools. Use the DiagTools tab to create the diskette. • On any computer with a CD-ROM drive, run diaginst from the \Omnibook\Drivers\Hputils or \OmniBook\Dmi\Hpdiags directory on the Recovery CD that came with the OmniBook PC. To do this in Windows
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    , select the DiagTools page of TopTools, click the Update button, and follow the instructions. Using TopTools for Desktops Device Manager Ver.3.0 To update the Diagnostics files on remote PCs, open the TopTools for Desktops Device Manager in Internet Explorer (version 4.01 or above). Right-click on
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    OmniBook Hardware Diagnostics Before Running OmniBook Hardware Diagnostics Before you run the Hardware Diagnostics, consider whether you need to make any changes in the HP BIOS behavior by modifying the power-on initialization parameters. Setting incorrect values may cause the PC to fail at start-up
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    normal, running your operating system. The problem could be: • The BIOS Setup program of your PC may not be correctly configured. Ensure PC's Setup Program" on page 1-5.) • There may be problem with the flexible disk drive or the internal cable connections. Contact your local or HP-dedicated Support
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    Starting OmniBook Hardware Diagnostics The Welcome Screen The Welcome Screen When you start the Hardware Diagnostics utility, you will see the following screen: Press F2 to continue and follow the instructions on the screen to run the diagnostic tests. You can quit the diagnostic utility at any time
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    2 Hardware Detection
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    Overview of Hardware Detection Hardware detection determines which tests are appropriate for your PC. For example, if your PC has an IDE or SCSI hard disk drive, the boot sector of the hard disk drive will be checked as part of the basic system test. In the advanced tests, some functions will be
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    Hardware Detection Overview of Hardware Detection During Hardware Detection The following screen appears during hardware detection: Note Hardware detection may be so fast that this screen simply flickers on and off, without giving you time to read it. This is normal. The time required for
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    Hardware Detection Overview of Hardware Detection Hardware Detection Results The following is an example of a screen that will appear after the hardware detection phase: You can use the mouse or the arrow keys to scroll through the list of detected components. 2-4
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    What is Detected The following can be detected in the hardware detection phase: • Product name • Serial number • HP BIOS version • Processor type • Cache memory type and size • Total main memory • Graphics adapter • Flexible disk drive and capacity • IDE devices with device type and capacity • SCSI
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    that supports the drive. The ability to detect devices depends in part on the version of DMI used on the OmniBook. Not all OmniBook products have the level of DMI support assumed for the listing on the previous page. 5. If the problem persists, contact your local or HP-dedicated Support Agent
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    3 Basic System Test
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    correct operation of the PC's hardware. For each detected hardware component, the test will confirm that: • The component is powered-on • The component OmniBook Hardware Diagnostics. To learn how to do this, refer to chapter 1, "Starting OmniBook Hardware Diagnostics." 2. Follow the instructions
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    recommended: • If you are running the Hardware Diagnostics for verification purposes only, there is no need to continue with the Advanced Tests or to create a support ticket. Remove the diagnostic diskette from the floppy drive and press F3 to exit
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    PC configuration to your local or HPdedicated support agent. (To learn more about the Support Ticket, refer to chapter 5.) For a known hardware problem problem, if you are a less experienced user, contact your local or HP-dedicated support agent for assistance. You may be asked by your support agent
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    there is a configuration error or that there is a loose cable. What to do if the Basic System Test Fails The following actions are recommended: • Create a Support Ticket now. The Support Ticket is a complete record of the test results. It is the most effective way to communicate the
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    HP-dedicated support agent for assistance. You can e-mail or fax them the Support Ticket. You can also add extra information and your own comments to the Support information to resolve the problem. If so, you can exit OmniBook Hardware Diagnostics after creating the Support Ticket. You can repeat
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    and subsystems: Basic processor functionality Processor speed  Coprocessor DMA controller Interrupt controller Timer and real time clock  CMOS PCI system  USB • Memory Tests, to check the correct functioning of main and cache memory: BIOS ROM  Address  Refresh
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    above is performed only if it is appropriate for your PC configuration. For example, if your PC does not have a SCSI controller, no SCSI tests For more information about hardware detection, refer to chapter 2.) Note OmniBook Hardware Diagnostics does not test components that have not been detected
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    4 Advanced System Tests
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    be used to test each of the PC's components. These tests are more thorough phase is different from the other parts of the Hardware Diagnostics. Unlike the OmniBook Hardware Diagnostics. To learn how to do this, refer to chapter 1, "Starting OmniBook Hardware Diagnostics." 2. Follow the instructions
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    Advanced System Tests Help on Advanced Tests Help on Advanced Tests You can get more information about each available test. There are two ways to get information about a test: • At the bottom of the screen there is a one-line explanation of the test currently selected in the menu. To get help for
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    following components are available: • System: processor and sub-system tests • Memory: BIOS, main memory, and cache memory tests • IDE: IDE device (such unique OmniBook devices. Note Some menus will be disabled if they are not appropriate for your PC or if devices are disabled in the PC's Setup
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    error list). • Erase Error List: to delete the complete list of errors. Do not use the Erase Error List command if you want to create a Support Ticket (test report). The error list is used to create the
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    Advanced System Tests Batch Tests Batch Tests You can use the batch test facility to run a pre-defined suite of advanced tests. Each test in the batch is initiated automatically. Help on Using Batch Tests • For help on how to use the batch facility, select the command Batch Help in the Batch menu.
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    test results. It is the most effective way to communicate the problem to your local or HP-dedicated support agent. (To learn more about the Support Ticket, refer to chapter 5.) 3. If you need assistance, contact your local or HP-dedicated support agent for assistance. You can e-mail or fax them the
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    Advanced System Tests What to do if a Test Fails At this point, you may have sufficient information to resolve the problem. If so, you can remove the diagnostic diskette from the floppy drive and press F3 to exit OmniBook Hardware Diagnostics, or press F2 to return to the Advanced System Tests. 4-8
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    5 The Support Ticket
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    complete record of the test results and the PC's configuration. It is the most effective way of communicating this essential information to your local reseller or HP-dedicated Support Agent. If necessary, you can e-mail or fax the Support Ticket to your support agent. You should attach a copy of the
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    Ticket You can add extra information or your own comments to the Support Ticket. This can help your support agent solve the problem more quickly and effectively. Do not remove any information from the Support Ticket. The information may be essential to your support agent. To add your comments to the
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    6 Hewlett-Packard Support and Information Services
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    Hewlett-Packard Support and Information Services Your HP Authorized Reseller Your HP Authorized Reseller HP Authorized Resellers have been trained on HP OmniBook equipment and are familiar with its configuration and environment. Authorized Resellers can also answer questions regarding non-HP
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    , to download new drivers, utilities, and flash BIOS upgrades. Point your WWW browser at: http://www.hp.com/omnibook. HP PC & Peripheral Self-Help and Direct-Help Tools Visit the web at http://www.hp.com/cpso-support/guide/home.html. Choose Self-Help Tools to use a number of services that offer
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    Edition 1, June 1998
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HP OmniBook Hardware Diagnostics
User’s Guide