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HP P2055d HP LaserJet P2050 Series - User Guide - Page 139

Solve common Macintosh problems

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Solve common Macintosh problems NOTE: Setup for USB and IP printing is performed through the Desktop Printer Utility. The product will not appear in the Chooser. The printer driver is not listed in Print Center. Cause The product software might not have been installed or was installed incorrectly. The Postscript Printer Description (PPD) file is corrupt. Solution Make sure that the PPD file is in the following hard drive folder: Library/Printers/PPDs/Contents/Resources/ .lproj, where "" represents the two-letter language code for the language that you are using. If necessary, reinstall the software. See the getting started guide for instructions. Delete the PPD file from the following hard drive folder: Library/Printers/PPDs/Contents/Resources/ .lproj, where "" represents the two-letter language code for the language that you are using. Reinstall the software. See the getting started guide for instructions. The product name, IP address, or Rendezvous host name does not appear in the printer list box in the print center. Cause Solution The product might not be ready. The wrong connection type might be selected. The wrong product name, IP address, or Rendezvous host name is being used. The interface cable might be defective or of poor quality. Make sure that the cables are connected correctly, the product is on, and the ready light is on. If you are connecting through a USB or Ethernet hub, try connecting directly to the computer or use a different port. Make sure that USB, IP Printing, or Rendezvous is selected, depending on the type of connection that exists between the product and the computer. Check the product name, IP address, or Rendezvous host name by printing a configuration page. See Print the information pages on page 70. Verify that the name, IP address, or Rendezvous host name on the configuration page matches the product name, IP address, or Rendezvous host name in the Print Center. Replace the interface cable. Make sure to use a high-quality cable. The printer driver does not automatically set up your selected product in Print Center. Cause Solution The product might not be ready. Make sure that the cables are connected correctly, the product is on, and the ready light is on. If you are connecting through a USB or Ethernet hub, try connecting directly to the computer or use a different port. ENWW Solve common Macintosh problems 127

Section	Page
Product basics	13
Product comparison	14
HP LaserJet P2050 Series models	14
Product features	15
Product walkaround	17
Front view	17
Rear view	18
Interface ports	19
Model and serial-number label location	19
Control panel	21
Control-panel layout	22
Use the control-panel menus	23
Use the menus	23
Reports menu	24
System setup menu	25
Service menu	27
Network config. menu	28
Software for Windows	31
Supported operating systems for Windows	32
Supported printer drivers for Windows	32
HP Universal Print Driver (UPD)	33
UPD installation modes	33
Priority for print settings	34
Change printer-driver settings for Windows	35
Software installation types for Windows	36
Remove software for Windows	36
Supported utilities for Windows	37
HP ToolboxFX	37
Supported network utilities for Windows	38
HP Web Jetadmin	38
Embedded Web server	38
Software for other operating systems	38
Use the product with Macintosh	39
Software for Macintosh	40
Supported operating systems for Macintosh	40
Supported printer drivers for Macintosh	40
Remove software from Macintosh operating systems	40
Priority for print settings for Macintosh	40
Change printer-driver settings for Macintosh	41
Supported utilities for Macintosh	41
Embedded Web server	41
Use features in the Macintosh printer driver	42
Print	42
Create and use printing presets in Macintosh	42
Resize documents or print on a custom paper size	42
Print a cover page	42
Use watermarks	43
Print multiple pages on one sheet of paper in Macintosh	43
Print on both sides of the page	44
Use the Services menu	45
Connectivity	47
USB configuration	48
Connect the USB cable	48
Network configuration	49
Supported network protocols	49
Install the product on a network	50
Configure the network product	51
View or change network settings	51
Set or change the network password	51
IP address	52
Automatic configuration	52
Manual configuration	52
IPv4 and IPv6 settings	52
Link speed setting	53
Paper and print media	55
Understand paper and print media use	56
Supported paper and print media sizes	57
Custom paper sizes	58
Supported paper and print media types	59
Tray and bin capacity	60
Special paper or print media guidelines	61
Load trays	62
Paper orientation for loading trays	62
Tray 1	63
Tray 2 and optional Tray 3	64
Load A6-size paper	64
Manual feed	65
Configure trays	66
Use paper output options	67
Print to the top (standard) output bin	67
Print to the straight-through paper path (rear output)	68
Use product features	69
EconoMode	70
Quiet mode	71
Print tasks	73
Cancel a print job	74
Stop the current print job from the control panel	74
Stop the current print job from the software program	74
Use features in the Windows printer driver	75
Open the printer driver	75
Use printing shortcuts	75
Set paper and quality options	76
Set document effects	76
Set document finishing options	77
Obtain support and product-status information	78
Set advanced printing options	79
Manage and maintain the product	81
Print the information pages	82
Use the HP ToolboxFX software	83
View HP ToolboxFX	83
Status	84
Event log	84
Alerts	85
Set up Status Alerts	85
Set up E-mail Alerts	85
Help	85
Device Settings	86
Device Information	86
Paper Handling	87
Printing	87
PCL5c	87
PostScript	87
Print quality	87
Paper Types	88
System Setup	88
Troubleshooting	88
Network Settings	88
Shop for Supplies	88
Other Links	88
Manage a network product	89
Embedded Web server	89
Open the embedded Web server	89
Status tab	89
Settings tab	90
Networking tab	90
Links	90
Use HP Web Jetadmin software	90
Use security features	90
Secure the embedded Web server	90
Lock the product	91
Manage supplies	92
Supplies life	92
Manage the print cartridge	92
Print-cartridge storage	92
Use genuine HP print cartridges	92
HP policy on non-HP print cartridges	92
Print-cartridge authentication	92
HP fraud hotline and Web site	92
Replace supplies and parts	94
Supply replacement guidelines	94
Redistribute toner	94
Change the print cartridge	95
Install memory	97
Install product memory	97
Check DIMM installation	100
Save resources (permanent resources)	100
Enable memory for Windows	101
Clean the product	102
Clean the print-cartridge area	102
Clean the paper path	103
Clean the Tray 1 pickup roller	104
Clean the Tray 2 pickup roller	107
Solve problems	111
Solve general problems	112
Troubleshooting checklist	112
Factors that affect product performance	113
Restore factory settings	113
Interpret control-panel messages	114
Control-panel messages	114
Jams	118
Common causes of jams	118
Jam locations	119
Clear jams	119
Internal areas	119
Print-cartridge area and paper path	119
Duplex paper path (duplex models only)	121
Input trays	124
Tray 1	124
Tray 2	125
Tray 3	127
Output bins	128
Solve print-quality problems	130
Print-quality problems associated with paper	130
Print-quality problems associated with the environment	130
Print-quality problems associated with jams	130
Image defect examples	131
Light print or faded	131
Toner specks	131
Dropouts	131
Vertical lines	132
Gray background	132
Toner smear	132
Loose toner	132
Vertical repetitive defects	133
Misformed characters	133
Page skew	133
Curl or wave	134
Wrinkles or creases	134
Toner scatter outline	134
Solve performance problems	135
Solve connectivity problems	136
Solve direct-connect problems	136
Solve network problems	136
Solve common Windows problems	138
Solve common Macintosh problems	139
Solve Linux problems	141
Supplies and accessories	143
Order parts, accessories, and supplies	144
Order directly from HP	144
Order through service or support providers	144
Order directly through the HP ToolboxFX software	144
Part numbers	145
Paper-handling accessories	145
Print cartridges	145
Memory	145
Cables and interfaces	145
Service and support	147
Hewlett-Packard limited warranty statement	148
Print cartridge limited warranty statement	149
End User License Agreement	150
Customer self-repair warranty service	152
Customer support	153
HP maintenance agreements	154
On-site service agreements	154
Next-day on-site service	154
Weekly (volume) on-site service	154
Repack the product	154
Extended warranty	155
Specifications	157
Physical specifications	158
Power consumption, electrical specifications, and acoustic emissions	158
Operating environment	158
Regulatory information	159
FCC regulations	160
Environmental product stewardship program	161
Protecting the environment	161
Ozone production	161
Power consumption	161
Toner consumption	161
Paper use	161
Plastics	161
HP LaserJet print supplies	161
Return and recycling instructions	162
United States and Puerto Rico	162
Multiple returns (more than one cartridge)	162
Single returns	162
Shipping	162
Residents of Alaska and Hawaii	162
Non-U.S. returns	162
Paper	162
Material restrictions	163
Disposal of waste equipment by users in private households in the European Union	163
Material Safety Data Sheet (MSDS)	163
For more information	163
Declaration of conformity	164
Declaration of conformity	164
Safety statements	165
Laser safety	165
Canadian DOC regulations	165
VCCI statement (Japan)	165
Power cord statement (Japan)	165
EMC statement (Korea)	165
Laser statement for Finland	166
Substances Table (China)	167

Match case Limit results 1 per page

Solve common Macintosh problems

NOTE:

Setup for USB and IP printing is performed through the Desktop Printer Utility. The product

will

not

appear in the Chooser.

The printer driver is not listed in Print Center.

Cause

Solution

The product software might not have been installed or was

installed incorrectly.

Make sure that the PPD file is in the following hard drive folder:

Library/Printers/PPDs/Contents/Resources/

<lang>.lproj

, where “<lang>” represents the two-letter

language code for the language that you are using. If

necessary, reinstall the software. See the getting started guide

for instructions.

The Postscript Printer Description (PPD) file is corrupt.

Delete the PPD file from the following hard drive folder:

Library/Printers/PPDs/Contents/Resources/

<lang>.lproj

, where “<lang>” represents the two-letter

language code for the language that you are using. Reinstall

the software. See the getting started guide for instructions.

The product name, IP address, or Rendezvous host name does not appear in the printer list box in the print center.

Cause

Solution

The product might not be ready.

Make sure that the cables are connected correctly, the product

is on, and the ready light is on. If you are connecting through

a USB or Ethernet hub, try connecting directly to the computer

or use a different port.

The wrong connection type might be selected.

Make sure that USB, IP Printing, or Rendezvous is selected,

depending on the type of connection that exists between the

product and the computer.

The wrong product name, IP address, or Rendezvous host

name is being used.

Check the product name, IP address, or Rendezvous host

name by printing a configuration page. See

Print the

information pages

on page

. Verify that the name, IP

address, or Rendezvous host name on the configuration page

matches the product name, IP address, or Rendezvous host

name in the Print Center.

The interface cable might be defective or of poor quality.

Replace the interface cable. Make sure to use a high-quality

cable.

The printer driver does not automatically set up your selected product in Print Center.

Cause

Solution

The product might not be ready.

Make sure that the cables are connected correctly, the product

is on, and the ready light is on. If you are connecting through

a USB or Ethernet hub, try connecting directly to the computer

or use a different port.

ENWW

Solve common Macintosh problems

127