HP P5389A hp server remote management card user guide
HP P5389A - Intel Pentium III-S 1.4 GHz Processor Upgrade Manual
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- HP P5389A | hp server remote management card user guide - Page 1
HP Server Remote Management Card User Guide for tc3100 and tc4100 Servers Printed February 2002 - HP P5389A | hp server remote management card user guide - Page 2
Notice The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not - HP P5389A | hp server remote management card user guide - Page 3
7 Acronyms ...8 Who Should Use This Guide 9 HP Server Remote Management Card Features and Functions 9 HP Server Remote Management Card System Requirements 12 Minimum Server Requirements 12 Minimum Remote Client Requirements 13 Supported Web Browsers 14 3 Hardware Installation and - HP P5389A | hp server remote management card user guide - Page 4
Software 44 Using Windows Graphics Console Redirection 46 7 Troubleshooting 49 Problems with Installation 49 Paging ...49 Remote Client 52 License, Warranty, Regulatory and Support 99 Hardware Product Limited Warranty 99 Software Product Limited Warranty 99 HP Software License Agreement 100 - HP P5389A | hp server remote management card user guide - Page 5
for Taiwan 103 DECLARATION OF CONFORMITY (US and EU 104 Technical Support 105 U.S. and Canada 105 Europe...105 Other Countries 106 I Visual Diagnostic Panel 107 Installing the Diagnostic Panel in the tc3100 HP Server 108 Installing the Diagnostic Panel 108 Connecting the Cable 108 Installing - HP P5389A | hp server remote management card user guide - Page 6
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Remote Management Card System Requirements" section of Chapter 2. Figure 1-1. The HP Server Remote Management Card PCI Card Connectors Install and connect the Remote Management Card (see Chapter 3 for detailed instructions): 1. Connect one end of the supplied 50-pin ribbon cable to the connector - HP P5389A | hp server remote management card user guide - Page 8
Card's web interface. Install and connect the Diagnostic Card that was shipped with your HP Server Remote Management Card (see Appendix I for detailed instructions): Set up the remote connection (see Chapter 4 for detailed instructions): 1. Set up the LAN or modem connection that allows the - HP P5389A | hp server remote management card user guide - Page 9
Server Remote Management Card's web interface (see next section). Make your first remote connection (see Chapter 5 for detailed instructions): From the remote client, connect to the HP Server Remote Management Card via LAN or modem connection. 1. If you are using a modem (PPP) at the remote client - HP P5389A | hp server remote management card user guide - Page 10
to the administrator name. For your first login, the factory default password is ADMIN. NOTE The user ID and the access password for the HP Server Remote Management Card software are case sensitive. To avoid a potential security breach allowing someone to log in using the defaults, your first task - HP P5389A | hp server remote management card user guide - Page 11
complete independence from the server's Network Operating System, the HP Server Remote Management Card is accessed and controlled via a 's PCI card. • A platform-independent web-based graphical user interface. The HP Server Remote Management Card web interface allows users to connect to the card in - HP P5389A | hp server remote management card user guide - Page 12
Server Remote Management Card frees system administrative staff from direct round-the-clock server monitoring. When the HP Server Remote Management Card detects a problem, it immediately notifies the assigned administrator by sending a notification message that identifies the server and the nature - HP P5389A | hp server remote management card user guide - Page 13
A visual diagnostic panel kit • A visual diagnostic panel cable kit (tc3100 only) Documentation The HP Server Remote Management Card includes the following documentation: • This guide, which describes how to install the HP Server Remote Management Card and set it up to communicate with the server. 7 - HP P5389A | hp server remote management card user guide - Page 14
Card README file located in the \ttrc2\us directory of the HP Netserver Navigator CD, provides up-to-date information that became available after this guide was printed. NOTICE This and all other manuals describing the use of your HP Server, its features, and its accessories may be found in your - HP P5389A | hp server remote management card user guide - Page 15
require user authentication. The HP Server Remote Management Card uses TFTP to implement firmware updates and remote boots. Who Should Use This Guide This guide is designed for system administrators and people who are familiar with installing, managing, and troubleshooting servers on a network. It - HP P5389A | hp server remote management card user guide - Page 16
for example, powering down the server). Use management can thus be set up by an administrator at a remote site without compromising network security. The HP Server Remote Management Card login procedure is protected so that the password is not sent across the LAN. Dialback option. If a user is using - HP P5389A | hp server remote management card user guide - Page 17
mobile phone service provider supports the TAP protocol, you can use the HP Server Remote Management Card to send Short Message Service (SMS screen contents to troubleshoot server problems. Other Features Automatic server shutdown on voltage or temperature emergencies. The HP Server Remote Management - HP P5389A | hp server remote management card user guide - Page 18
Card ROM (see Appendix C for details). When available, new firmware versions can be obtained from the HP web site. SNMP support. The HP Server Remote Management Card includes SNMP support embedded in firmware on the Remote Control card. SNMP queries (MIBII) provide seamless integration with any - HP P5389A | hp server remote management card user guide - Page 19
to the HP Server SNMP agent installation instructions available from the Information Assistant program on the HP Server service pack 3) LAN Connection Requirements To access the HP Server Remote Management Card via LAN, you need the following: • LAN connection with 10/100Base-T support • Supported - HP P5389A | hp server remote management card user guide - Page 20
driver software (included on HP Netserver Navigator CD) • TCP/IP stack (included with Microsoft Windows software) Supported Web Browsers To access the HP Service Pack 1 (version 4.72.3110.8, update version SP1, as viewed from the "About Internet Explorer" option under Help) or higher (downloadable - HP P5389A | hp server remote management card user guide - Page 21
and can easily be damaged by improper handling. Use of an antistatic service kit, such as 3M® 8501/8502/8505 or equivalent is recommended. Connecting the 50-pin Ribbon Cable to the Remote Management Card The HP Server Remote Management Card provides an interface to the server system board that - HP P5389A | hp server remote management card user guide - Page 22
about installing a PCI card in your server, refer to the Operations and Maintenance Guide supplied with your server. See Appendix D, "Technical Specifications," for information about the power requirements for the HP Server Remote Management Card. WARNINGS 1. Power down your Server and unplug all - HP P5389A | hp server remote management card user guide - Page 23
observed. 2. You must plug the Remote Management Card into slot 6. Connecting the 50-pin Ribbon Cable to the Server After you have physically installed the HP Server Remote Management Card into slot 6 of your server, you must cable the card to the server's system board. One end of the supplied - HP P5389A | hp server remote management card user guide - Page 24
Refer to Appendix I for instructions. Flashing the Server's System BIOS After you have installed the HP Server Remote Management Card, you If, after power up, the red error LED switches on, a problem with the HP Remote Control card is indicated. Refer to Appendix E for detailed information about - HP P5389A | hp server remote management card user guide - Page 25
Chapter 3 Hardware Installation and Configuration configured. Proceed to the next chapter for detailed instructions on how to set up a remote connection to the HP Server Remote Management Card. Figure 3-3: The HP Server Remote Management Card PCI Card LEDs 19 - HP P5389A | hp server remote management card user guide - Page 26
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communications link to the card (either via a dedicated LAN line or dial-up modem line), you will be unable to communicate with the HP Server Remote Management Card. Your options for setting up the server for remote connection include one, or both of the following: • A connection through - HP P5389A | hp server remote management card user guide - Page 28
configure the card for the connection you plan to use. For example, if the HP Server Remote Management Card is to be accessed via your local area network, the LAN Address " then press F3 to enter the HP Server Remote Management Card setup routine. 3. Enter the appropriate number to - HP P5389A | hp server remote management card user guide - Page 29
entered value is validated. LAN Configuration For a remote connection to the HP Server Remote Management Card via LAN, the LAN Settings screen is used may configure the card to page you for this event. NOTE The HP Server Remote Management Card always requests the maximum lease time for network - HP P5389A | hp server remote management card user guide - Page 30
duplex which allows the LAN port to send two packets at the same time (your router or switch must support this feature). PPP Configuration For remote connection to the HP Server Remote Management Card via a modem, the Point-to-Point Network configuration must be enabled and defined. This includes - HP P5389A | hp server remote management card user guide - Page 31
to attempt to boot off a remote boot image until you go back into the HP Server Remote Management Card BIOS setup program and set this option to "off." 2. 127.0.0.1 Main Menu Figure 4-5. Preparation for Remote Boot NOTE Instructions for setting up a TFTP server may be found in Appendix C, - HP P5389A | hp server remote management card user guide - Page 32
Internet access, you will need to bypass the proxy server by entering the IP address of your HP Server Remote Management Card in the exceptions list. When you are ready to make your first connection client. See Appendix B for information on modem support for the HP Server Remote Management Card. 26 - HP P5389A | hp server remote management card user guide - Page 33
and 2000 configuration steps are similar. For other operating systems, refer to your system documentation for instructions on how to set up a PPP connection. In Windows NT 4.0, after running the HP Server Remote Management Card BIOS setup program to configure the card for PPP communication, do the - HP P5389A | hp server remote management card user guide - Page 34
. 3. Configure Dial-Up Networking by double-clicking the "My Computer" icon and then "Dial-Up Networking." NOTE If you wish to configure dialback with the HP Server Remote Management Card, you need to log in to the card first and set the dial-back number under Configuration|Users. 4. In the Dial - HP P5389A | hp server remote management card user guide - Page 35
Chapter 4 Setting Up the Remote Connection 6. Click the "Server" tab to specify the dial-up server type, network protocols, and compression. Make sure your settings match the following figure. (If you have Windows 95, make sure you do not check the "Login to network" option.) Figure 4-9. Define - HP P5389A | hp server remote management card user guide - Page 36
"TCP/IP Settings" button (see Figure 4-10). Select the "Server assigned IP address" option. The client will automatically get an IP Address from the HP Server Remote Management Card. Check "Specify name server addresses" and make sure all DNS and WINS entry fields are set to zero (0). Uncheck "Use - HP P5389A | hp server remote management card user guide - Page 37
Chapter 4 Setting Up the Remote Connection 8. Click the "Script" tab. To expedite the HP Server Remote Management Card login process, use the script provided by HP included on the HP Netserver Navigator CD in \ttrc\us\ttrc.scp. Copy this script file to your remote client and enter that path in the - HP P5389A | hp server remote management card user guide - Page 38
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Remote Management Card using the card's BIOS setup program, you are ready to set options for the HP Server Remote Management Card using the Remote Management Card's management software. Using your web browser you can remotely set all card options including: • Setting up - HP P5389A | hp server remote management card user guide - Page 40
connecting via LAN, enter the card's IP address (for example: http://xxx.xxx.xxx.xxx/), or a host name, if one has been assigned to the HP Server Remote Management Card in your DNS server (for example: http://cardname.companyname.com). ◊ If connecting via PPP, enter the card's PPP IP address that - HP P5389A | hp server remote management card user guide - Page 41
Chapter 5 Logging In and Using the HP Server Remote Management Card Web Interface Figure 5-1. Example: HP Server Remote Management Card Identity Page 4. Click the Configuration tab. The login prompt is displayed. 5. In the User Name field, enter a valid administrator name. For - HP P5389A | hp server remote management card user guide - Page 42
to the administrator name. For your first login, the factory default password is ADMIN. NOTE The user ID and the access password for the HP Server Remote Management Card software are case sensitive. CAUTION To avoid a potential security breach allowing someone to log in using the defaults, your - HP P5389A | hp server remote management card user guide - Page 43
problems), add users, configure information about the server, and configure information about the card, including LAN and PPP assignments. From here you can also set up a remote firmware update of the HP to Appendix C for details. • Support. Provides listings of additional user resources relative - HP P5389A | hp server remote management card user guide - Page 44
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6 Windows Graphics Console Redirection Using pcAnywhere For Server systems running Microsoft Windows NT 4.0 or Windows 2000, you can redirect the server's graphics console to a remote PC client to remotely perform operations as if you were sitting at the server. To do this, you must install - HP P5389A | hp server remote management card user guide - Page 46
ROM drive. 3. If you want to run pcAnywhere via the modem connected to the HP Server Remote Management Card, install the appropriate serial driver by running one of the following driver setup programs. For Windows NT 4.0, the driver is located in: x:\ttrc2\us\nt40drvr\setup.exe For Windows 2000, the - HP P5389A | hp server remote management card user guide - Page 47
: us=English, fr=French, ge=German, it=Italian, sp=Spanish). Follow the on-screen setup instructions. 5. When setup is complete, you are prompted to restart. Remove the HP Netserver Navigator CD and click OK. Configuring pcAnywhere Server Software After you have completed pcAnywhere installation at - HP P5389A | hp server remote management card user guide - Page 48
: You will be prompted for a Host Name and connection device. Select the COM port (not modem) assigned by the HP Server Remote Management Card's serial driver (see previous section). With your selected COM port highlighted, click Details and check the communications parameters assigned to the port - HP P5389A | hp server remote management card user guide - Page 49
automatically launched and ready to support a remote connection. You as an NT service. The server is the HP Server hosting the HP built into the HP Server Remote Management Card instructions that follow focus on the use of pcAnywhere with the HP Server Remote Management Card. pcAnywhere supports - HP P5389A | hp server remote management card user guide - Page 50
LAN. pcAnywhere Express is already built into the HP Server Remote Management Card (but only supports a LAN connection). You may skip to the French, ge=German, it=Italian, sp=Spanish). Follow the on-screen instructions to complete installation of pcAnywhere software for the client. Once the software - HP P5389A | hp server remote management card user guide - Page 51
up a new connection item. 4. The Wizard first prompts you for the name of a "New Host to Call". Enter the name of the HP Server where you installed the HP Server Remote Management Card and click Next. 5. Set up a modem connection item and select an installed modem. NOTE For both Windows NT and - HP P5389A | hp server remote management card user guide - Page 52
client is now complete. Proceed to the next section for instructions on the use of pcAnywhere to redirect the Windows graphics connection To initiate Windows remote control via the LAN connection, go through the HP Server Remote Management Card web interface. Under the Remote Control tab, click - HP P5389A | hp server remote management card user guide - Page 53
redirecting the NT console. For more information on using Windows NT console redirection, or for details about pcAnywhere features, refer to the online pcAnywhere User Guide. 47 - HP P5389A | hp server remote management card user guide - Page 54
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This chapter provides some guidelines for troubleshooting the HP Server Remote Management Card. Different sections highlight difficulties related to: • Installation problems • Paging concerns • Remote client issues Problems with Installation The HP Server Remote Management Card does not - HP P5389A | hp server remote management card user guide - Page 56
Troubleshooting If your pager service generates repetitive tones when it answers, the HP service supports the TAP protocol, you can use the HP Server Remote Management Card to send SMS notifications. This is how it works: the HP . 5. Your modem is having trouble connecting at 300 or 1200 baud - HP P5389A | hp server remote management card user guide - Page 57
of characters per message) of the service provider's limits. Make sure that your service provider supports a message length of 80 characters. the problem lies with your service provider, or if you are using an invalid Pager ID number. I generated an e-mail test page using the HP Server Remote - HP P5389A | hp server remote management card user guide - Page 58
Chapter 7 Troubleshooting Remote Client I cannot log into the HP Server Remote Management Card from the remote need to bypass it to communicate with your HP Server Remote Management Card. You do this by manually entering the IP address of your HP Server Remote Management Card in the "exceptions" - HP P5389A | hp server remote management card user guide - Page 59
Chapter 7 Troubleshooting user from monopolizing access, especially when the connection is browser, resizing of the window logs me out. If the Netscape client browser window displaying the HP Server Remote Management Card page is resized or refreshed, the remote client will be logged out for - HP P5389A | hp server remote management card user guide - Page 60
Chapter 7 Troubleshooting I forgot my password and can no longer log into the card. If you are the HP Server Remote Management Card administrator and have forgotten your password, there is a special utility on the HP Netserver Navigator CD that will allow you to reset the HP Server Remote - HP P5389A | hp server remote management card user guide - Page 61
to the HP Server SNMP agents documentation (viewable via the HP Server Documentation CD-ROM) for agent installation and configuration instructions. Refer of HP supported event codes is available on the hp site at: http://www.hp.com, under the Server Troubleshooting section under Technical Support. - HP P5389A | hp server remote management card user guide - Page 62
Processor/PCI Fan Tray have stopped CRITICAL or have been removed. Fan problem in Processor/PCI Fan Tray has been corrected. INFORMATIONAL Two or more in the Memory Fan Tray have stopped or CRITICAL been removed. Fan problem in the Memory Fan Tray has been corrected. INFORMATIONAL One of the - HP P5389A | hp server remote management card user guide - Page 63
Error in a Processor Slot CRITICAL Processor failure CRITICAL Processor (#) Disabled CRITICAL Processor or Terminator was not detected CRITICAL Processor problem CRITICAL The Processor in the indicated slot has been disabled by the BIOS. CRITICAL A single or multiple ECC Error has - HP P5389A | hp server remote management card user guide - Page 64
detected. CRITICAL Power Supply Subsystem: Not enough Power Supply Units detected CRITICAL or trouble powering up or down. Power Supply Subsystem: Not enough Power Supply Units detected CRITICAL or trouble powering up or down. Multiple Fan Failure CRITICAL Battery cycles have gone beyond the - HP P5389A | hp server remote management card user guide - Page 65
Appendix A Pager Code 01601 01602 01620 01700 01701 01701 01702 01703 01703 01704 01704 01704 01705 01706 01706 01800 01801 01801 01802 01900 01901 01901 01902 01902 01903 01903 01904 01904 01905 01905 01906 01907 01908 01916 02100 Server Event Too many errors of this type in time period Event log - HP P5389A | hp server remote management card user guide - Page 66
Appendix A Pager Code 02101 02502 02516 0274X 0274X 0274X 02840 02841 03300 03300 03305 03305 03406 19900 19901 19902 20000 20001 20002 20003 20004 20005 20006 20100 20101 20102 20103 20104 20105 20106 20107 20108 201XX 201XX 20201 Server Event SCSI Duplex Board has been inserted Cache Protocol - HP P5389A | hp server remote management card user guide - Page 67
Appendix A Event Codes Pager Code 20202 20203 20204 20205 20206 20300 20301 20302 20303 20400 20401 20402 20403 20404 20405 20406 20901 20902 20903 20905 20906 21001 21002 21008 21100 21101 21107 21108 21109 21110 21111 21112 21113 Server Event Severity Remote management user page: No - HP P5389A | hp server remote management card user guide - Page 68
Appendix A Event Codes Pager Code 21114 21115 21116 21117 21118 21119 21120 21121 21122 21123 21124 21125 21126 21130 21131 21138 21139 21140 21141 21142 21143 21144 21145 21146 21147 21201 21202 21203 21204 21205 21206 21207 21208 21209 Server Event SCSI: Device has been recovered SCSI: Device - HP P5389A | hp server remote management card user guide - Page 69
HP Disk Array: Write cache error CRITICAL HP Disk Array: Logical drive critical WARNING HP Disk Array: Logical drive not available CRITICAL HP Disk Array: Hot spare disk failed WARNING HP The LAN adapter has detected a network protocol problem. WARNING The LAN adapter has detected a packet - HP P5389A | hp server remote management card user guide - Page 70
than the threshold level. The LAN adapter installed in the server has reset itself. CRITICAL The LAN adapter has detected a network protocol problem. WARNING The LAN adapter has detected a packet length error. WARNING The LAN adapter has detected a number of packet length errors higher than - HP P5389A | hp server remote management card user guide - Page 71
has reset itself. CRITICAL The LAN adapter has detected a network protocol problem. WARNING The LAN adapter has detected a packet length error. WARNING Drive : Attempt to load cartridge of a type which is not supported INFORMATIONAL Tape Drive : The tape in the drive has snapped CRITICAL - HP P5389A | hp server remote management card user guide - Page 72
fault - reset drive CRITICAL Tape Drive : The tape drive has a hardware fault - call helpline CRITICAL Tape Drive : The tape drive has a problem with the SCSI interface WARNING Tape Drive : The operation has failed. Eject media and reload. CRITICAL Tape Drive : Attempt to use incorrect - HP P5389A | hp server remote management card user guide - Page 73
Security Has Been Compromised WARNING Library Security Mode Changed INFORMATIONAL Library Manually Turned Offline INFORMATIONAL Library Drive Turned Offline INFORMATIONAL Library Has Problems Reading Barcode Labels WARNING Library Inventory is Inconsistent CRITICAL Invalid Library - HP P5389A | hp server remote management card user guide - Page 74
Appendix A Event Codes Pager Code 21519 21520 21521 21522 21523 21524 21525 21526 21527 21528 21600 21605 21606 21608 21609 21610 21611 21612 21613 21614 21615 21625 21816 21900 21901 Server Event Severity default state Uninterrupted Power Supply: Measure-UPS contact returned to default state - HP P5389A | hp server remote management card user guide - Page 75
: Hard disk error found. FCArray: Hard disk PFA condition found, drive may fail. FCArray: An automatic rebuild has started. FCArray: A manual rebuild has started. FCArray: Rebuild completed. FCArray: Rebuild cancelled. FCArray: Rebuild stopped with errors. FCArray: Rebuild failed due to new physical - HP P5389A | hp server remote management card user guide - Page 76
21959 21960 21961 21962 21963 21964 21965 21966 21967 21968 21969 21970 21971 Server Event FCArray: automatic rebuild started. FCArray: Manual rebuild started. FCArray: Rebuild completed. FCArray: Rebuild cancelled. FCArray: Rebuild error. FCArray: Rebuild failed due to new physical device. FCArray - HP P5389A | hp server remote management card user guide - Page 77
Appendix A Pager Code 21972 21973 21974 21975 21976 21977 21978 21979 21980 21981 21982 21983 21984 21985 21986 22300 22301 22302 22303 22304 22305 22306 22307 22308 22309 22310 22311 22312 22313 22314 22315 22316 22317 22318 22319 Server Event FCArray: Battery Backup Unit Recondition Started. - HP P5389A | hp server remote management card user guide - Page 78
Appendix A Pager Code 22320 22321 22322 22323 22324 22325 22326 22327 22328 22331 22332 22333 22334 22335 22336 22337 22338 22339 22340 22341 Server Event NETRAID: Enclosure temperature over threshold NETRAID: Battery dead NETRAID: Battery degraded NETRAID: Failure predicted NETRAID: Device - HP P5389A | hp server remote management card user guide - Page 79
Server Remote Management Card, an external modem is required. HP recommends that you use the same model (or at least the same brand) of modem at the remote client that you use at the server. A - HP P5389A | hp server remote management card user guide - Page 80
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browser or networking environment may be required. The HP Server Remote Management Card uses the TFTP service to: • Access boot floppy images that allow administrators to help diagnose HP Server problems and update the server BIOS. • Update the HP Server Remote Management Card firmware. TFTP file - HP P5389A | hp server remote management card user guide - Page 82
TFTP to Remotely Supply Updates and Boot Images TFTP server side software for Windows 95, 98, or 2000 and Windows NT is supplied on the HP Netserver Navigator CD as the file: \ttrc\us\tftpserv.exe The server software is designed only to serve files to a TFTP client, not to receive - HP P5389A | hp server remote management card user guide - Page 83
is stored on the TFTP server, you can download the update to your HP Server Remote Management Card. This must be done over the LAN. Firmware update of the HP Server Remote Management Card is not supported using a PPP connection. To update the HP Server Remote Management Card firmware, you must have - HP P5389A | hp server remote management card user guide - Page 84
, if the TFTP server used \tftp\public as its root and the firmware image file is named \tftp\public\hp\fw\ttrc\us\ttrc_rom.bin you would enter the file name as: hp\fw\ttrc\us\ttrc_rom.bin An update can also be performed using a firmware image file and TFTP server at - HP P5389A | hp server remote management card user guide - Page 85
available in the base directory used by the TFTP server. After the HP Server Remote Management Card processes a remote reboot, the feature is disabled and/or update software drivers • boot your various diagnostic utilities • boot virus-checking software NOTE Check the HP Server's BIOS Setup program - HP P5389A | hp server remote management card user guide - Page 86
/s a: The /s parameter instructs DOS to include the system on the disk, making the disk bootable. 2. Copy all drivers and software (e.g. BIOS update) you must have properly configured the HP Server Remote Management Card. Refer to "Running the HP Server Remote Management Card BIOS Setup Program - HP P5389A | hp server remote management card user guide - Page 87
IP Address of the TFTP server. That is, identify the IP Address of the server where the remote boot image is located. 6. Reboot. During the HP Server reboot, a message indicates that the server is attempting to start from the designated boot image. Remote Boot Option 2 The second remote boot method - HP P5389A | hp server remote management card user guide - Page 88
BIOS, the administrator would proceed as follows: 1. Obtain up-to-date server BIOS. Go to HP's web site (http://www.hp.com ) and download the appropriate BIOS upgrade from the HP Server Service and Support page. 2. Run the biosxyz.exe self-extracting file to extract the biosxyz.dsk boot floppy image - HP P5389A | hp server remote management card user guide - Page 89
program will auto-start. 2. Select HP DiagTools and follow the instructions to create the floppy in drive A. HP Server running Novell NetWare in order to load a new SCSI device driver (the old one is believed to be faulty). To do so, the administrator obtains the latest copy of the driver from HP - HP P5389A | hp server remote management card user guide - Page 90
The /s parameter instructs DOS to include the system on the disk, making the disk bootable. 2. Obtain the new driver (in this case AIC7870.dsk). Go to HP's web site (http://www.hp.com ) and download the appropriate driver from the HP's Server Service and Support page. 3. Copy the driver file to the - HP P5389A | hp server remote management card user guide - Page 91
Remote Management Card where it is then supplied to the HP Server as a boot image. The HP Server boots the DOS disk and executes the autoexec.bat file. It creates a "c:\temp" directory, copies the new driver there, and brings up the NetWare startup.ncf file in the DOS editor. The administrator - HP P5389A | hp server remote management card user guide - Page 92
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D Technical Specifications This appendix provides specifications for the HP Server Remote Management Card PCI card. Feature On-Board Features Physical Characteristics Environmental Conditions Voltage Power Consumption Description 32-bit PCI Bus Master board (occupies a - HP P5389A | hp server remote management card user guide - Page 94
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LAN connection activity. NOTE In the event that more than one error is affecting card operation, the HP Server Remote Management Card reports only the first failure discovered. Figure F-1. The HP Server Remote Management Card LED Each failure is stored as a four-digit code. This allows each code - HP P5389A | hp server remote management card user guide - Page 96
reported again, call your local support center. Action 2: The card firmware may be corrupted and require updating. You may either use the firmware image that came with the card on the HP Netserver Navigator CD, or you may download the latest firmware update image from the HP Server BBS or web site - HP P5389A | hp server remote management card user guide - Page 97
Appendix C). If you are unable to complete this procedure, call your local support center. Action 3: Call your support center. If you need to call your local support center, make sure that you have the HP Server Remote Management Card product information on hand including serial and version number - HP P5389A | hp server remote management card user guide - Page 98
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for France, Italy, Germany, Spain, United Kingdom, and United States keyboards. The graphics below provide layouts for each of the keyboards supported by the HP Server Remote Management Card. If you are using an unsupported keyboard, you can map keystrokes by pressing the key on your keyboard that - HP P5389A | hp server remote management card user guide - Page 100
Appendix F Keyboard Layouts 94 - HP P5389A | hp server remote management card user guide - Page 101
tc4100 Servers, you must search for Remote Management Cards with the correct model number (P2521) and firmware prefix (C) using this procedure: 1. Launch HP Toptools. 2. Open the Devices drop down list by clicking the Devices button on the menu at the left of the Toptools screen. 3. Choose - HP P5389A | hp server remote management card user guide - Page 102
Appendix G Group Actions with HP Toptools Figure G-1. Search Criteria for tc3100, tc4100 Remote Management Cards. The search will select the tc3100 and tc4100 Remote Management Cards, as shown in Figure G-2: - HP P5389A | hp server remote management card user guide - Page 103
Appendix G Group Actions with HP Toptools CAUTION HP Toptools will not find tc3100 and tc4100 Remote Management Cards that have recently been added until Toptools "discovery" has been run. This is a lengthy procedure - HP P5389A | hp server remote management card user guide - Page 104
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, Regulatory and Support Hardware Product Limited Warranty Hewlett-Packard Hardware Accessories HP warrants this HP Server Hardware Accessory that the software product will execute its programming instructions when all files are properly installed. HP does not warrant that the operation of the - HP P5389A | hp server remote management card user guide - Page 106
damages, so the above limitation or exclusion may not apply to you. Obtaining Warranty Service You may obtain Warranty service from your Authorized HP Reseller or HP Sales and Service Office. Consumer transactions in Australia and the United Kingdom: The disclaimers and limitations above - HP P5389A | hp server remote management card user guide - Page 107
Regulatory and Support BUNDLED WITH ANOTHER PRODUCT, YOU MAY RETURN THE ENTIRE UNUSED PRODUCT FOR A FULL REFUND. HP Software License other personal computer workstations. Ownership. The Software is owned and copyrighted by HP or its third party suppliers. Your license confers no title or ownership - HP P5389A | hp server remote management card user guide - Page 108
and Support related documentation, to the transferee. The transferee must accept these License Terms as a condition to the transfer. Termination. HP may and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there - HP P5389A | hp server remote management card user guide - Page 109
Hewlett-Packard's system certification tests were conducted with HP-supported peripheral devices and HP shielded cables, such as those you receive with and, if not installed and used in accordance with the instructions manual, may cause harmful interference to radio communications. Operation of this - HP P5389A | hp server remote management card user guide - Page 110
Appendix H Software License, Warranty, Regulatory and Support DECLARATION OF CONFORMITY (US and EU) according to ISO/IEC Guide 22 and EN 45014 Manufacturer's Name: Hewlett-Packard Company Manufacturer's Address: declares, that the product 10955 Tantau Avenue Cupertino, California, 95014 , USA - HP P5389A | hp server remote management card user guide - Page 111
diagnostics ◊ Applicable hardware driver revision levels ◊ Add-on cards or hardware ◊ Third-party hardware or software ◊ Operating system type and revision level Most of this information can be obtained by using HP Toptools. U.S. and Canada For hardware service and telephone support, contact either - HP P5389A | hp server remote management card user guide - Page 112
Appendix H Software License, Warranty, Regulatory and Support • HP Customer Support Center (Netherlands): Austria: 0660 6386 Netherlands: hardware service, contact your local Reseller or HP sales office. For telephone support, contact your Reseller. Other Information HP web site at: http://www - HP P5389A | hp server remote management card user guide - Page 113
Diagnostic Panel The Visual Diagnostic Panel for your tc3100 or tc4100 HP Server provides a set of LEDS that are used for troubleshooting. It is a small, self-contained circuit board in a of the Visual Diagnostic Panel as an aid in troubleshooting the Server is described in the Server manual. 107 - HP P5389A | hp server remote management card user guide - Page 114
The Visual Diagnostic Panel depends on information collected by the HP Server Remote Management Card and will work only if the strap contacts your skin. Connecting the Cable The Visual Diagnostic Panel for the tc3100 HP Server is shipped with a cable that has a small connector at one end and - HP P5389A | hp server remote management card user guide - Page 115
Appendix I Installing the Visual Diagnostic Panel Figure I-2. Installing and Cabling the Diagnostic Panel in the tc3100 Server 109 - HP P5389A | hp server remote management card user guide - Page 116
WARNING The power supplies continue to provide standby voltage to the HP Server until the power cord(s) is/are disconnected. 3. Remove the metal of the wrist strap contacts your skin. Connecting the Cable The tc4100 HP Server is shipped from the factory with a short cable that is connected on - HP P5389A | hp server remote management card user guide - Page 117
Appendix I Installing the Visual Diagnostic Panel Figure I-3. Installing and Cabling the Diagnostic Panel in the tc4100 Server 111 - HP P5389A | hp server remote management card user guide - Page 118
- HP P5389A | hp server remote management card user guide - Page 119
defaults, resetting the user database to, 53 DHCP defined, 8 DHCP support, 12 DHCP, using, 23, 52 Diagnostic Panel, installation, 107 diagnostics up, 15 technical specifications, 87 troubleshooting, 49 verifying installation, 18 Web interface, 35 HP Server Remote Management Card features automatic - HP P5389A | hp server remote management card user guide - Page 120
installation Diagnostic Panel, 107 hardware, 15 HP Server Remote Management Card, 16 Quick 52 LAN connection, 26 LAN port, setting full duplex support, 24 LAN port, speed setting, 24 LEDs, 89 overview, 5 114 package contents, 7 paging troubleshooting, 49 password resetting to the factory defaults, - HP P5389A | hp server remote management card user guide - Page 121
12 technical specifications, 87 technical support, 105 temperature emergency shutdown, 11 TFTP installing, 75 overview, 75 remote boot feature, 78 Index requirements, 77 updating firmware, 77 using, 75 TFTP defined, 9 Toptools group actions, 95 troubleshooting, 49 installation, 49 notification, 49
HP Server
Remote Management Card
User Guide
for
tc3100 and tc4100 Servers
Printed February 2002