HP P5389A hp server remote management card user guide - Page 111

Technical Support

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Appendix H Software License, Warranty, Regulatory and Support Technical Support During the warranty period, telephone technical support is available to assist with setup, configuration, startup, and troubleshooting of your hardware product. Prior to calling HP or Reseller, please follow this checklist. This will allow HP or Reseller to assist you more quickly and efficiently. 1. Consult the documentation provided with your product to assure that your system features are properly configured. 2. Execute the diagnostics provided and record the information. Consult the accompanying documentation for instructions. 3. Record the following information: ◊ Product model name and number ◊ Product serial number ◊ Applicable error messages from system or diagnostics ◊ Applicable hardware driver revision levels ◊ Add-on cards or hardware ◊ Third-party hardware or software ◊ Operating system type and revision level Most of this information can be obtained by using HP Toptools. U.S. and Canada For hardware service and telephone support, contact either: • A participating Reseller or • HP Customer Support Center (Colorado): 970-635-1000 Europe For hardware service and telephone support, contact either: • A participating Reseller or 105

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Appendix H
Software License, Warranty, Regulatory and Support
Technical Support
During the warranty period, telephone technical support is available to assist with
setup, configuration, startup, and troubleshooting of your hardware product.
Prior to calling HP or Reseller, please follow this checklist. This will allow HP or
Reseller to assist you more quickly and efficiently.
1.
Consult the documentation provided with your product to assure that your
system features are properly configured.
2.
Execute the diagnostics provided and record the information. Consult the
accompanying documentation for instructions.
3. Record the following information:
◊
Product model name and number
◊
Product serial number
◊
Applicable error messages from system or diagnostics
◊
Applicable hardware driver revision levels
◊
Add-on cards or hardware
◊
Third-party hardware or software
◊
Operating system type and revision level
Most of this information can be obtained by using HP Toptools.
U.S. and Canada
For hardware service and telephone support, contact either:
•
A participating Reseller
or
•
HP Customer Support Center (Colorado):
970-635-1000
Europe
For hardware service and telephone support, contact either:
•
A participating Reseller
or
105