HP PageWide 5000 User Guide - Page 5

10

Maintenance

.......................................................................................................................................................................................

155

Check printer status

............................................................................................................................................................

156

Clean the exterior of the printer

........................................................................................................................................

156

Move or store the printer

....................................................................................................................................................

156

Move or store the high-capacity stacker

..........................................................................................................................

157

Move or store the folder

.....................................................................................................................................................

157

Clean the scanner’s glass plate (MFP only)

......................................................................................................................

157

Replace the scanner’s glass plate (MFP only)

.................................................................................................................

160

Calibrate the scanner (MFP only)

.......................................................................................................................................

162

Replace the folder’s tab reel

..............................................................................................................................................

163

Update the

firmware

...........................................................................................................................................................

167

Secure File Erase

..................................................................................................................................................................

169

Disk Wipe

...............................................................................................................................................................................

169

11

Accessories

.........................................................................................................................................................................................

170

How to order

.........................................................................................................................................................................

170

List of accessories

................................................................................................................................................................

170

Non-HP accessories

............................................................................................................................................................

171

12

When you need help

..........................................................................................................................................................................

172

Request support

..................................................................................................................................................................

173

Customer Self-Repair

..........................................................................................................................................................

173

Service information

.............................................................................................................................................................

173

13

Retrieving printer usage information

.............................................................................................................................................

174

Get printer usage and accounting information

...............................................................................................................

175

Get usage information

........................................................................................................................................................

175

Get detailed job accounting information

..........................................................................................................................

177

14

Printer

specifications

.........................................................................................................................................................................

179

Functional

specifications

....................................................................................................................................................

180

Physical

specifications

........................................................................................................................................................

181

Memory

specifications

........................................................................................................................................................

181

Power

specifications

...........................................................................................................................................................

181

Environmental

specifications

.............................................................................................................................................

182

Acoustic

specifications

........................................................................................................................................................

183

Speed

specifications

(Lines/Fast mode)

...........................................................................................................................

183

15

Front-panel error messages

............................................................................................................................................................

184

Glossary

.....................................................................................................................................................................................................

185

Index

...........................................................................................................................................................................................................

188

ENWW

v

HP PageWide 5000 User Guide - Page 5

Secure File Erase, Lines/Fast mode

Page 5 highlights

Section	Page
Introduction	7
Welcome to your printer	8
Safety precautions	8
General safety guidelines	8
Electrical shock hazard	9
Heat hazard (Asia-Pacific and Japan only)	9
Fire hazard	9
Mechanical hazard	10
Light radiation hazard	10
Heavy paper hazard	10
Ink handling	11
Warnings and cautions	11
Warning labels	11
Main components	13
Front view	13
Rear view	13
Front panel	14
Printer alerts	16
Dim mode	17
Sleep mode	17
Change the language of the front-panel display	17
Change system options	18
HP Utility	18
Embedded Web Server	19
Turn the printer on and off	20
Internal prints	21
Preparing your printer	22
Connect the printer to your network	22
Modify network configuration	22
Connect a computer to the printer by network (Windows)	23
Uninstall the printer software (Windows)	23
Connect a computer to the printer by network (Mac OS X)	23
Uninstall the printer software (Mac OS X)	24
Configure your connectivity	24
Verify printer connection to HP	25
Configure the Customer Involvement Program and other printer services	25
Configure email printing through HP Connected	26
Configure firmware updates	26
Configure a scan-to-network or scan-to-FTP folder (MFP only)	27
Example: Create a scan-to-network folder under Windows	28
Example: Create a scan-to-network folder under Mac OS	30
Configure the email server	32
Configure the email address book (MFP only)	32
Email lookup	32
Information needed before starting	33
Address book setup	33
Turn usage information on and off	34
Turn email notifications on and off	35
Control access to the printer	35
Front-panel security settings	35
Embedded Web Server security settings	36
Embedded Web Server access control	37
Sign-in methods	37
Device user accounts	37
Sign-in and permissions policies	38
Require account ID	39
Drivers	39
Specific Windows drivers	39
Universal Windows driver	40
Universal Windows driver configuration tool	40
Mac OS drivers	40
Set Windows driver preferences	40
Accessibility	41
Front panel	41
Embedded Web Server	41
Other sources of information	42
Paper handling	43
General information and tips	44
Supported paper types	45
Supported HP papers	45
Other supported paper types	46
Paper status	47
Load paper	47
Unload paper	52
Paper options	52
Store paper	52
Cannot load paper	53
Protect a paper type	53
Paper jam	54
Paper jam in a drawer	54
Paper jam in the paper access front cover	57
Paper jam in the paper output	58
Paper jam in the top stacker	60
Paper jam in the folder input (HP F60, HP F70, and HP PageWide XL folders)	62
Paper jam in the folder input (HP F40 Folder only)	63
Paper jam in the no-fold tray (HP F60, HP F70, and HP PageWide XL folders)	64
Paper jam on the fan-folding path (HP F60, HP F70, and HP PageWide XL folders)	65
Paper jam on the fan-folding path (HP F40 folder only)	65
Paper jam between the fan fold and cross-folding path	66
Paper jam on the cross-folding path (HP F60, HP F70, and HP PageWide XL folders)	67
Paper jam on the cross-folding path (HP F40 folder only)	67
Paper jam in the high-capacity stacker	69
Paper jam in the scanner (MFP only)	71
Ink system	72
Ink cartridges	73
Ink cartridge part numbers	74
Replace ink cartridges on the fly	74
Replace ink cartridges from the front panel	74
Ink cartridge maintenance	76
Ink cartridge troubleshooting	76
Print bar	76
Printhead part number	78
Replace printheads	78
Printhead maintenance	82
Printhead troubleshooting	82
Cleaning container	83
Cleaning container part number	83
Replace the cleaning container	83
Cleaning container troubleshooting	84
Maintenance cartridge	85
Maintenance cartridge part number	85
Replace the maintenance cartridge	85
Maintenance cartridge troubleshooting	87
Safe mode	88
Networking	89
Introduction	90
Control network protocols	90
Enable or disable network protocols	90
Front-panel menu items	90
Link configuration methods	94
Troubleshooting	94
IO Configuration page	95
Reset network parameters	95
Link troubleshooting	95
Communication failures between computer and printer	96
Cannot access the Embedded Web Server	97
Cannot access the printer from the HP Utility	97
Print jobs take too much time to be received by the printer	97
Sending a job to print	99
Print from the driver	100
Check and change main driver settings	100
Job storage and PIN printing	102
Print from a USB flash drive	103
Print by email (HP ePrint)	104
Select print quality	105
Queue management	107
Job queue introduction	108
Job queue actions	109
Pause the job queue	109
Reprint	109
Print next	109
Print now	110
See job details	110
Roll policies	110
Solve paper mismatch	111
Solve output mismatch	111
Job queue options	112
Default printing preferences	112
Job deletion	112
Job queue in the Embedded Web Server	113
Scanning and copying (MFP only)	114
Quicksets	115
Factory quicksets	115
User quicksets	115
Scanning	115
Copying	120
Scanner preferences	125
Scanner troubleshooting	125
Random vertical lines	125
Wrinkles or folds	126
Line discontinuities	127
Small color differences between adjacent CIS modules	128
Variable line thickness or missing lines	129
Inaccurately reproduced colors	129
Color fringing	130
Vibration	130
Incorrect paper advance, skew during scanning, or horizontal wrinkles	131
Vertical black band 20 cm wide	132
Scanner damages some originals	132
Object replication (ghosting)	133
Clipping or incorrect scale factor when down-scaling in copies and prints	133
Incorrect edge detection, mostly when scanning tracing paper	134
Copied or scanned image is very skewed	134
Cannot access the network folder or HP SmartStream (if installed as an accessory)	134
Scanning to file is slow	135
Copying blueprints with low contrast and dirty blue areas	135
To improve thin lines with low contrast at low resolution	135
Scanner diagnostic plot	136
Prepare the printer and the paper to print the diagnostic sheet	136
Visual check for errors while printing the diagnostic sheet	136
Scan or copy the diagnostic plot	137
Monitor calibration	137
Save the diagnostic plot for future use	138
Collection and finishing	139
Top stacker	140
High-capacity stacker	141
HP folders	142
HP F60, HP F70, and HP PageWide Folders	142
HP F40 Folder	143
Submitting a job to the folder	144
Folder status	146
Folder status LED	147
Folding styles	147
Tab applicator (HP F60, HP F70, and HP PageWide XL folders only)	151
Block title	151
Offline folding (HP F60, HP F70, and HP PageWide XL folders only)	151
Troubleshooting	152
How to improve productivity	152
Basket	152
Print quality	154
General printing advice	155
Optimize print quality app	155
Print diagnostic plot	156
Check and recover print bar	156
Calibrate print bar	157
Calibration procedure	157
Select all	158
Advanced options	158
Enhanced printhead recovery	159
Page length accuracy	159
Manual printhead alignment	160
Maintenance	161
Check printer status	162
Clean the exterior of the printer	162
Move or store the printer	162
Move or store the high-capacity stacker	163
Move or store the folder	163
Clean the scanner’s glass plate (MFP only)	163
Replace the scanner’s glass plate (MFP only)	166
Calibrate the scanner (MFP only)	168
Replace the folder’s tab reel	169
Update the firmware	173
Automatic firmware updates	174
Manual firmware updates	174
Secure File Erase	175
Disk Wipe	175
Accessories	176
How to order	176
List of accessories	176
Non-HP accessories	177
Install	177
Configure	177
When you need help	178
Request support	179
Customer Self-Repair	179
Service information	179
Retrieving printer usage information	180
Get printer usage and accounting information	181
Get usage information	181
Get detailed job accounting information	183
Printer specifications	185
Functional specifications	186
Physical specifications	187
Memory specifications	187
Power specifications	187
Environmental specifications	188
Acoustic specifications	189
Speed specifications (Lines/Fast mode)	189
Front-panel error messages	190
Glossary	191