HP PageWide Enterprise Color MFP 785 Fax Guide - Page 28
Checklist for solving fax problems, What type of phone line are you using?
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Checklist for solving fax problems Use the following checklist to help identify the cause of any fax-related problems you encounter: NOTE: The steps vary according to the type of control panel. FutureSmart 3 FutureSmart 4 ● Are you using the fax cable supplied with the fax accessory? This fax accessory has been tested with the supplied fax cable to meet RJ11 and functional specifications. Do not substitute another fax cable for the supplied fax cable. The analog fax accessory requires an analog fax cable. It also requires an analog phone connection. ● Is the fax/phone line connector seated in the outlet on the fax accessory? Make sure that the phone jack is correctly seated in the outlet. Insert the connector into the outlet until it clicks or is firmly seated. NOTE: Verify that the phone jack is connected to the fax port rather than to the network port. The ports are similar. ● Is the phone wall jack working properly? Verify that a dial tone exists by attaching a phone to the wall jack. Can you hear a dial tone, and can you make or receive a phone call? What type of phone line are you using? ● Dedicated line: A standard analog fax/phone line assigned to receive or send faxes. NOTE: The phone line should be for printer fax use only and not shared with other types of telephone devices. Examples include alarm systems that use the phone line for notifications to a monitoring company. ● PBX system: A business-environment phone system. Standard home phones and the fax accessory use an analog phone signal. Some PBX systems are digital and might not be compatible with the fax accessory. You might need an interfacing Analog Telephone Adapter (ATA) to connect the fax machine to digital PBX systems. ● Roll-over lines: A phone system feature where a new call "rolls over" to the next available line when the first incoming line is busy. Try attaching the printer to the first incoming phone line. The fax accessory answers the phone after it rings the number of times set in the rings-to-answer setting. 22 Chapter 7 Solve fax problems ENWW