HP PageWide Managed P55250dw User Guide - Page 105

The product does not print, and the computer has a third-party firewall installed

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The product does not print, and the computer has a third-party firewall installed 1. Update the firewall with the most recent update available from the manufacturer. 2. If programs request firewall access when you install the product or try to print, make sure you allow the programs to run. 3. Temporarily turn off the firewall, and then install the wireless product on the computer. Enable the firewall when you have completed the wireless installation. The wireless connection does not work after moving the wireless router or product Make sure that the router or product connects to the same network that your computer connects to. 1. Open the control panel dashboard (swipe the dashboard tab at the top of any screen downward, or touch the dashboard area on the home screen). 2. On the control panel dashboard, touch . 3. Touch Reports , and then touch Network Configuration Page to print the report. 4. Compare the service set identifier (SSID) on the configuration report to the SSID in the printer configuration for your computer. 5. If the SSIDs are not the same, the devices are not connecting to the same network. Reconfigure the wireless setup for your product. Cannot connect more computers to the wireless product 1. Make sure that the other computers are within the wireless range and that no obstacles block the signal. For most networks, the wireless range is within 30 m (100 ft) of the wireless access point. 2. Make sure the product is turned on and in the ready state. 3. Turn off any third-party firewalls on your computer. 4. Make sure that the wireless network is working correctly. a. Open the control panel dashboard (swipe the dashboard tab at the top of any screen downward, or touch the dashboard area on the home screen). b. On the control panel dashboard, touch . c. Touch Reports , and then touch Web Access Report to print the report. 5. Make sure that the correct port or product is selected. ● For printers installed without the fully featured installer: a. From the list of printers on your computer, right-click the name of this product, click Printer Properties, and then open the Ports tab. b. Make sure the box is checked next to Virtual printer port for USB. ● If you installed the printer software from 123.hp.com/pagewide (recommended) or from the HP software CD provided with the printer, you can view or change the product IP address using the following steps: ENWW Wireless network issues 93

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The product does not print, and the computer has a third-party
firewall
installed
1.
Update the
firewall
with the most recent update available from the manufacturer.
2.
If programs request
firewall
access when you install the product or try to print, make sure you allow the
programs to run.
3.
Temporarily turn
off
the
firewall,
and then install the wireless product on the computer. Enable the
firewall
when you have completed the wireless installation.
The wireless connection does not work after moving the wireless router or product
Make sure that the router or product connects to the same network that your computer connects to.
1.
Open the control panel dashboard (swipe the dashboard tab at the top of any screen downward, or
touch the dashboard area on the home screen).
2.
On the control panel dashboard, touch
.
3.
Touch
Reports
, and then touch
Network
Configuration
Page
to print the report.
4.
Compare the service set
identifier
(SSID) on the
configuration
report to the SSID in the printer
configuration
for your computer.
5.
If the SSIDs are not the same, the devices are not connecting to the same network.
Reconfigure
the
wireless setup for your product.
Cannot connect more computers to the wireless product
1.
Make sure that the other computers are within the wireless range and that no obstacles block the signal.
For most networks, the wireless range is within 30 m (100 ft) of the wireless access point.
2.
Make sure the product is turned on and in the ready state.
3.
Turn
off
any third-party
firewalls
on your computer.
4.
Make sure that the wireless network is working correctly.
a.
Open the control panel dashboard (swipe the dashboard tab at the top of any screen downward, or
touch the dashboard area on the home screen).
b.
On the control panel dashboard, touch
.
c.
Touch
Reports
, and then touch
Web Access Report
to print the report.
5.
Make sure that the correct port or product is selected.
●
For printers installed
without
the fully featured installer:
a.
From the list of printers on your computer, right-click the name of this product, click
Printer
Properties
, and then open the
Ports
tab.
b.
Make sure the box is checked next to
Virtual printer port for USB
.
●
If you installed the printer software from
123.hp.com/
pagewide
(recommended) or from the HP
software CD provided with the printer, you can view or change the product IP address using the
following steps:
ENWW
Wireless network issues
93