HP Pavilion 13-a100 Pavilion x360 Convertible PC Maintenance and Service Guide
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- HP Pavilion 13-a100 | Pavilion x360 Convertible PC Maintenance and Service Guide - Page 1
HP Pavilion x360 Convertible PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only. - HP Pavilion 13-a100 | Pavilion x360 Convertible PC Maintenance and Service Guide - Page 2
and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Second Edition: November 2014 First Edition: October 2014 Document Part Number: 781538-002 Product notice This guide - HP Pavilion 13-a100 | Pavilion x360 Convertible PC Maintenance and Service Guide - Page 3
Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and - HP Pavilion 13-a100 | Pavilion x360 Convertible PC Maintenance and Service Guide - Page 4
iv Important Notice about Customer Self-Repair Parts - HP Pavilion 13-a100 | Pavilion x360 Convertible PC Maintenance and Service Guide - Page 5
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining - HP Pavilion 13-a100 | Pavilion x360 Convertible PC Maintenance and Service Guide - Page 6
vi Safety warning notice - HP Pavilion 13-a100 | Pavilion x360 Convertible PC Maintenance and Service Guide - Page 7
product number, and model number 12 Computer major components ...13 Display assembly components ...16 Miscellaneous parts ...17 Sequential part Removal and replacement preliminary requirements 22 Tools required ...22 Service considerations ...22 Plastic parts ...22 Cables and connectors ... - HP Pavilion 13-a100 | Pavilion x360 Convertible PC Maintenance and Service Guide - Page 8
38 Display assembly ...39 Power connector cable ...46 System board ...47 Heat sink ...49 Memory module ...51 6 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI 52 Starting Setup Utility (BIOS) ...52 Updating the BIOS ...52 Determining the BIOS version ...52 Downloading a BIOS update - HP Pavilion 13-a100 | Pavilion x360 Convertible PC Maintenance and Service Guide - Page 9
media to recover 64 Changing the computer boot order 64 Removing the HP Recovery partition (select models only 65 10 Ubuntu Linux - Backing up, restoring, and recovering 66 Performing a system recovery ...66 Creating the restore DVDs ...66 Creating a - HP Pavilion 13-a100 | Pavilion x360 Convertible PC Maintenance and Service Guide - Page 10
x - HP Pavilion 13-a100 | Pavilion x360 Convertible PC Maintenance and Service Guide - Page 11
Category Product Name Processor Chipset Graphics Panel Memory Hard drive Description HP Pavilion x360 Convertible PC ● Intel® Core® i5-5200U (2.2 GHz, Graphics: Intel HD Graphics 5500 Internal Graphics: Support for HD decode and HDMI Support for DX11 13.3-in (1366×768),high-definition (HD), light - HP Pavilion 13-a100 | Pavilion x360 Convertible PC Maintenance and Service Guide - Page 12
memory cards such as Secure Digital (SD). ● AC adapter HP Smart plug (4.5mm barrel) ● Audio: one combo audio-out (headphone)/audio-in (microphone) jack, supports jack auto-detection ● High-definition multimedia interface (HDMI) v.1.4, supporting up to 1080p, 1920×1080 at 60 Hz ● RJ45/Ethernet - HP Pavilion 13-a100 | Pavilion x360 Convertible PC Maintenance and Service Guide - Page 13
requirements Security Operating system Serviceability Description ● Support for PS/2, SMBus ● Default on for 2-finger scroll and pinch Support for 65-W HP Smart adapter (non-PFC, EM, 3-wire, 4.5-mm) and 45-W HP Smart adapter (non-PFC, RC, 3-wire, 4.5-mm) AC adapters Support for a 3-cell, 43-WHr - HP Pavilion 13-a100 | Pavilion x360 Convertible PC Maintenance and Service Guide - Page 14
DSL or cable) (purchased separately) high-speed Internet service purchased from an Internet service provider, and a wireless router (purchased separately). (2) country or region. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. 4 Chapter 2 - HP Pavilion 13-a100 | Pavilion x360 Convertible PC Maintenance and Service Guide - Page 15
Buttons and speakers Item (1) Component Power button (2) Speakers (2) Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to - HP Pavilion 13-a100 | Pavilion x360 Convertible PC Maintenance and Service Guide - Page 16
Keys Item (1) (2) (3) Component esc key fn key Windows key (4) Action keys Description Displays system information when pressed in combination with the fn key. Executes frequently used system functions when pressed in combination with the b key or the esc key. Returns you to the Start screen - HP Pavilion 13-a100 | Pavilion x360 Convertible PC Maintenance and Service Guide - Page 17
Lights Item (1) Component Power light (2) Caps lock light (3) Mute light Description ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in - HP Pavilion 13-a100 | Pavilion x360 Convertible PC Maintenance and Service Guide - Page 18
button Right TouchPad button Description Reads your finger gestures to move the pointer or activate items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. Functions like the left button on an external mouse. Functions like the right button on an external mouse. 8 Chapter - HP Pavilion 13-a100 | Pavilion x360 Convertible PC Maintenance and Service Guide - Page 19
a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. NOTE: When a device is connected to the jack, the computer speakers are disabled. Left - HP Pavilion 13-a100 | Pavilion x360 Convertible PC Maintenance and Service Guide - Page 20
NOTE: Be sure that the device cable has a 4-conductor connector that supports both audio-out (headphone) and audio-in (microphone). Controls speaker volume. Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. Reads optional memory cards - HP Pavilion 13-a100 | Pavilion x360 Convertible PC Maintenance and Service Guide - Page 21
Item Component Bottom Description The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. Item (1) Component Vents (2) (2) Speakers (2) Description Enable airflow to cool internal components. NOTE: The computer fan starts up - HP Pavilion 13-a100 | Pavilion x360 Convertible PC Maintenance and Service Guide - Page 22
improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Locating the serial number, product number, and model number The product - HP Pavilion 13-a100 | Pavilion x360 Convertible PC Maintenance and Service Guide - Page 23
Computer major components Computer major components 13 - HP Pavilion 13-a100 | Pavilion x360 Convertible PC Maintenance and Service Guide - Page 24
Item (1) (2) (3) (4) (5) Component Spare part number Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly components on page 16. TouchPad (includes cable): 783028-001 Keyboard/top cover (includes - HP Pavilion 13-a100 | Pavilion x360 Convertible PC Maintenance and Service Guide - Page 25
Item (6) (7) (8) (9) (10) (11) (12) (13) (14) Component Spare part number Equipped with an Intel Core i5-5200U (2.2 GHz, SC turbo up to 2.7 GHz), 1600 MHz FSB/3MB L3 cache, dual - HP Pavilion 13-a100 | Pavilion x360 Convertible PC Maintenance and Service Guide - Page 26
TouchScreen computer models in natural silver finish), 768018-001 (for use only on TouchScreen computer models in vibrant red finish). Display panel 13.3-in, Antiglare, HD, WLED, TouchScreen (includes display bezel) Display panel cable for use with TouchScreen models Webcam/microphone module for use - HP Pavilion 13-a100 | Pavilion x360 Convertible PC Maintenance and Service Guide - Page 27
finish for use with TouchScreen models 768029-001 Miscellaneous parts Component AC adapter: 65-W HP Smart adapter (non-PFC, EM, 3-wire, 4.5-mm) 45-W HP Smart adapter (non-PFC, RC, 3-wire, 4.5-mm) HP HDMI-to-VGA adapter HP USB external DVD-RW Drive Power cord (3-pin, black, 1.00-m): For use in the - HP Pavilion 13-a100 | Pavilion x360 Convertible PC Maintenance and Service Guide - Page 28
001. 2-GB memory module (PCL3, 12800, 1600-MHz) 4-GB memory module (PCL3, 12800, 1600-MHz) 8-GB memory module (PCL3, 12800, 1600-MHz) HP HDMI-to-VGA adapter 65-W HP Smart adapter (non-PFC, EM, 3-wire, 4.5-mm) 500-GB, 5400-rpm, SATA, Hybrid 8-GB, 7.0-mm hard drive (does not include hard drive bracket - HP Pavilion 13-a100 | Pavilion x360 Convertible PC Maintenance and Service Guide - Page 29
Spare part number 755530-021 755530-031 755530-061 755530-081 755530-111 755530-201 755530-AA1 755530-AB1 755530-AR1 755530-BB1 755530-D01 755530-D61 761230-005 762990-005 767763-001 767764-001 767823-001 767823-031 767823-041 767823-051 767823-061 767823-071 767823-131 767823-141 767823-151 767823- - HP Pavilion 13-a100 | Pavilion x360 Convertible PC Maintenance and Service Guide - Page 30
cover in natural silver finish (includes left and right display hinge covers) Webcam/microphone module (includes double-sided adhesive) Screw Kit 13.3-in, AG, HD, WLED, TouchScreen display panel (includes display bezel) Rubber Kit (not illustrated, includes bottom cover screw covers, computer feet - HP Pavilion 13-a100 | Pavilion x360 Convertible PC Maintenance and Service Guide - Page 31
Spare part number 781944-501 781945-001 781945-501 781946-001 781946-501 781947-001 781947-501 783028-001 784638-005 793071-001 793072-001 802677-001 802677-501 802679-001 802679-501 Description Equipped with an Intel Core i5-5200U (2.2 GHz, SC turbo up to 2.7 GHz), 1600 MHz FSB/3 MB L3 cache, dual - HP Pavilion 13-a100 | Pavilion x360 Convertible PC Maintenance and Service Guide - Page 32
plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions. Cables and connectors CAUTION: When servicing the tablet, be sure that cables are placed in their proper locations during the reassembly process. Improper cable - HP Pavilion 13-a100 | Pavilion x360 Convertible PC Maintenance and Service Guide - Page 33
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough - HP Pavilion 13-a100 | Pavilion x360 Convertible PC Maintenance and Service Guide - Page 34
material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screw drivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of - HP Pavilion 13-a100 | Pavilion x360 Convertible PC Maintenance and Service Guide - Page 35
with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and - HP Pavilion 13-a100 | Pavilion x360 Convertible PC Maintenance and Service Guide - Page 36
Authorized Service Provider only components. Components described in this chapter should only be accessed by an authorized service provider. on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer - HP Pavilion 13-a100 | Pavilion x360 Convertible PC Maintenance and Service Guide - Page 37
Keyboard/top cover For use in country or region For use in Belgium For use in Bulgaria For use in Canada For use in the Czech Republic and Slovakia For use in Denmark, Finland, and Norway For use in France For use in Germany For use in Greece For use in Hungary For use in Israel For use in Italy For - HP Pavilion 13-a100 | Pavilion x360 Convertible PC Maintenance and Service Guide - Page 38
the three screw covers (2). The computer rear feet and the screw covers are included in the Rubber Kit, spare part number 768044-001. 5. Remove the 13 Phillips PM2.4×5.7 screws that secure the keyboard/top cover to the bottom cover. 6. Turn the computer right side up, with the front toward you - HP Pavilion 13-a100 | Pavilion x360 Convertible PC Maintenance and Service Guide - Page 39
CAUTION: Do not completely separate the keyboard/top cover from the bottom cover in the next step. There are 2 ribbon cables connecting the keyboard/top cover to the system board that can be damaged if too much separation is achieved. 8. Lift the front edge (1) of the keyboard/top cover until it (2) - HP Pavilion 13-a100 | Pavilion x360 Convertible PC Maintenance and Service Guide - Page 40
TouchPad NOTE: The TouchPad spare part kit includes the TouchPad cable. Description TouchPad Spare part number 783028-001 Before removing the TouchPad, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut - HP Pavilion 13-a100 | Pavilion x360 Convertible PC Maintenance and Service Guide - Page 41
Battery Description Battery, 3-cell, 43-WHr, 2.83-AHr, Li-ion (includes cable) Spare part number 761230-005 Before removing the battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down - HP Pavilion 13-a100 | Pavilion x360 Convertible PC Maintenance and Service Guide - Page 42
Hard drive NOTE: The hard drive spare kit does not include the hard drive bracket or hard drive connector adapter. The hard drive bracket and hard drive connector adapter are included in the Hard Drive Hardware Kit, spare part number 768020-001. Description 1-TB, 5400-rpm 750-GB, 5400-rpm 500-GB, - HP Pavilion 13-a100 | Pavilion x360 Convertible PC Maintenance and Service Guide - Page 43
3. Remove the hard drive (3). 4. If it is necessary to replace the hard drive bracket, release the sides (1) of the bracket from the hard drive, and then lift the bracket straight up (2) and remove the bracket from the hard drive. 5. If it is necessary to replace the hard drive connector adapter, - HP Pavilion 13-a100 | Pavilion x360 Convertible PC Maintenance and Service Guide - Page 44
country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support. Before removing the WLAN module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in - HP Pavilion 13-a100 | Pavilion x360 Convertible PC Maintenance and Service Guide - Page 45
3. Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WLAN modules are designed with a notch (4) to prevent incorrect insertion of the WLAN module into the WLAN module slot. NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module, - HP Pavilion 13-a100 | Pavilion x360 Convertible PC Maintenance and Service Guide - Page 46
Before removing the audio/USB board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect - HP Pavilion 13-a100 | Pavilion x360 Convertible PC Maintenance and Service Guide - Page 47
NOTE: To properly ventilate the computer, allow at least 7.6 cm (3 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist. - HP Pavilion 13-a100 | Pavilion x360 Convertible PC Maintenance and Service Guide - Page 48
Before removing the speakers, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the - HP Pavilion 13-a100 | Pavilion x360 Convertible PC Maintenance and Service Guide - Page 49
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power - HP Pavilion 13-a100 | Pavilion x360 Convertible PC Maintenance and Service Guide - Page 50
Remove the display assembly: 1. Release the ZIF connector (1) to which the display panel cable is attached, and then disconnect the display panel cable from the system board. 2. Disconnect the WLAN antenna cables (2) from the terminals on the WLAN module. NOTE: The WLAN antenna cable labeled "1" - HP Pavilion 13-a100 | Pavilion x360 Convertible PC Maintenance and Service Guide - Page 51
6. Remove the display assembly (3). 7. If it is necessary to replace the display panel or any of the display assembly internal components: a. Remove the display bezel screw covers (1). The screw covers are included in the Rubber Kits, spare part numbers 768019-001 (for use only on computer models in - HP Pavilion 13-a100 | Pavilion x360 Convertible PC Maintenance and Service Guide - Page 52
8. Release the top edge of the display panel (1) by pulling it away from the back cover. 9. Release the display panel cable (2) from the left display hinge. 10. Release the display TouchScreen cable (3) from the right display hinge. 11. Remove the display panel. The display panel is available using - HP Pavilion 13-a100 | Pavilion x360 Convertible PC Maintenance and Service Guide - Page 53
(2) from the webcam/microphone module. d. Remove the webcam/microphone module. The webcam/microphone module is available using spare part number 768040-001. 13. If it is necessary to replace the display panel cable: CAUTION: Before turning the display panel upside down, make sure the work surface - HP Pavilion 13-a100 | Pavilion x360 Convertible PC Maintenance and Service Guide - Page 54
e. Remove the display panel cable (4). The display panel cable is available using spare part number 768031-001. 14. If it is necessary to replace the display hinges: a. Remove the Phillips PM1.9×2.7 screws (1) that secure the display hinges to the display back cover. b. Remove the three Phillips PM2 - HP Pavilion 13-a100 | Pavilion x360 Convertible PC Maintenance and Service Guide - Page 55
b. Remove the display hinge cover (2). The display hinge covers are available using spare part numbers 768038-001 (in natural silver finish) and 768037-001 (in vibrant red finish). 16. If it is necessary to replace the WLAN antenna cables and transceivers: a. Release the shielding material (1) that - HP Pavilion 13-a100 | Pavilion x360 Convertible PC Maintenance and Service Guide - Page 56
d. Release the WLAN antenna cables from the retention clips (4) and channels built into the top edge and right side of the display back cover. e. Remove the WLAN antenna cables and transceivers. The WLAN antenna cables and transceivers are included in the Antenna Kit, spare part number 768033-001. - HP Pavilion 13-a100 | Pavilion x360 Convertible PC Maintenance and Service Guide - Page 57
2. Release the power connector (2) from the retention clips built into the bottom cover. 3. Remove the power connector cable. Reverse this procedure to install the power connector cable. System board Description Equipped with an Intel Core i5-5200U (2.2 GHz, SC turbo up to 2.7 GHz), 1600 MHz FSB/ - HP Pavilion 13-a100 | Pavilion x360 Convertible PC Maintenance and Service Guide - Page 58
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power - HP Pavilion 13-a100 | Pavilion x360 Convertible PC Maintenance and Service Guide - Page 59
7. Remove the heat sink (3) and system board by sliding them up and to the left at an angle. Reverse this procedure to install the system board. Heat sink NOTE: The heat sink spare part kit includes replacement thermal material and 4 captive screws, secured by C-clips. Description Heat sink Spare - HP Pavilion 13-a100 | Pavilion x360 Convertible PC Maintenance and Service Guide - Page 60
sink and the system board each time the heat sink is removed. Thermal paste is used on the processor (1) and the heat sink section (2) that services it. Reverse this procedure to install the heat sink. 50 Chapter 5 Removal and replacement procedures - HP Pavilion 13-a100 | Pavilion x360 Convertible PC Maintenance and Service Guide - Page 61
Memory module Description 8-GB (PCL3, 12800, 1600-MHz) 4-GB (PCL3, 12800, 1600-MHz) 2-GB (PCL3, 12800, 1600-MHz) Spare part number 693374-005 691740-005 691739-005 Before removing the memory module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in - HP Pavilion 13-a100 | Pavilion x360 Convertible PC Maintenance and Service Guide - Page 62
of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To - HP Pavilion 13-a100 | Pavilion x360 Convertible PC Maintenance and Service Guide - Page 63
any device, cable, or cord. 1. From the Start screen, type hp support assistant, and then select the HP Support Assistant app. 2. Click Updates and tune-ups, and then click Check for HP updates now. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the - HP Pavilion 13-a100 | Pavilion x360 Convertible PC Maintenance and Service Guide - Page 64
If you need to stop a diagnostic test, press esc. Downloading HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English only. 1. Go to http://www.hp.com. 2. Point to Support, located at the top of the page, and then - HP Pavilion 13-a100 | Pavilion x360 Convertible PC Maintenance and Service Guide - Page 65
Exit > Exit Saving Changes, and then press enter. Your change takes effect immediately. Navigating and selecting in Setup Utility Setup Utility does not support the TouchPad. Navigation and selection are by keystroke. ● To choose a menu or a menu item, use the arrow keys. ● To choose an item in - HP Pavilion 13-a100 | Pavilion x360 Convertible PC Maintenance and Service Guide - Page 66
Displaying system information 1. Start Setup Utility. 2. Select the Main menu. System information such as the system time and date, and identification information about the computer is displayed. 3. To exit Setup Utility without changing any settings, use the arrow keys to select Exit > Exit - HP Pavilion 13-a100 | Pavilion x360 Convertible PC Maintenance and Service Guide - Page 67
. Do not insert, remove, connect, or disconnect any device, cable, or cord. 1. Access the page on the HP website that provides software for your computer. 2. Follow the on-screen instructions to identify your computer and access the BIOS update you want to download. 3. At the download area, follow - HP Pavilion 13-a100 | Pavilion x360 Convertible PC Maintenance and Service Guide - Page 68
repeats the start-up test and checks for intermittent problems that the start-up test does not detect. If the battery fails the test, contact support to report the issue and purchase a you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostics test while - HP Pavilion 13-a100 | Pavilion x360 Convertible PC Maintenance and Service Guide - Page 69
8 Specifications Metric U.S. Tablet dimensions Width 33.32 cm 13.11 in Depth 22.44 cm 8.84 in Height (front to rear) 0.69 to 2.14 cm 0.27 to 0.84 in Weight (equipped with hard drive) 1. - HP Pavilion 13-a100 | Pavilion x360 Convertible PC Maintenance and Service Guide - Page 70
in cases where the hard drive is corrupted or has been replaced. HP Recovery media you create will provide the following recovery options: ● System and steps, see Help and Support. From the Start screen, type help, and then select Help and Support. 60 Chapter 9 Backing up, restoring, and - HP Pavilion 13-a100 | Pavilion x360 Convertible PC Maintenance and Service Guide - Page 71
Telephone Numbers booklet included with the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. If you use an external optical drive, it must be connected directly to a USB port - HP Pavilion 13-a100 | Pavilion x360 Convertible PC Maintenance and Service Guide - Page 72
and Support. ● If you need to correct a problem with a preinstalled application or driver, use the Drivers and Applications Reinstall option of HP Recovery type recovery, select HP Recovery Manager, select Drivers and Applications Reinstall, and then follow the on-screen instructions. ● If you want - HP Pavilion 13-a100 | Pavilion x360 Convertible PC Maintenance and Service Guide - Page 73
booklet included with the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before - HP Pavilion 13-a100 | Pavilion x360 Convertible PC Maintenance and Service Guide - Page 74
- or - Press and hold f11 as you press the power button. 2. Select Troubleshoot from the boot options menu. 3. Select Recovery Manager, and then follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used - HP Pavilion 13-a100 | Pavilion x360 Convertible PC Maintenance and Service Guide - Page 75
, create HP Recovery media; see Creating HP Recovery media on page 61. Follow these steps to remove the HP Recovery partition: 1. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Select Remove Recovery Partition, and then follow the on-screen instructions. Restore - HP Pavilion 13-a100 | Pavilion x360 Convertible PC Maintenance and Service Guide - Page 76
installed at the factory must be manually reinstalled. Personal files must be restored from a backup. NOTE: HP recommends that you create the image of the window, and then click Back Up Now. 4. Follow the on-screen instructions. Creating a restore image on a USB device NOTE: Be sure AC power is - HP Pavilion 13-a100 | Pavilion x360 Convertible PC Maintenance and Service Guide - Page 77
arrow keys, select Recovery, and then press enter. 6. Follow the on-screen instructions. NOTE: If you are unable to boot (start up) your computer with files on a regular schedule to maintain a current backup. You can manually back up your information to an optional external drive, a network drive, - HP Pavilion 13-a100 | Pavilion x360 Convertible PC Maintenance and Service Guide - Page 78
and password into the account sign-in boxes and follow the on-screen instructions to complete the sign-in process. To restore backup files: 1. up to cloud storage services provided by various companies. For a small fee, they will keep your backup for you. A cloud service is recommended since it - HP Pavilion 13-a100 | Pavilion x360 Convertible PC Maintenance and Service Guide - Page 79
11 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment - HP Pavilion 13-a100 | Pavilion x360 Convertible PC Maintenance and Service Guide - Page 80
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 - HP Pavilion 13-a100 | Pavilion x360 Convertible PC Maintenance and Service Guide - Page 81
Country/region Accredited agency Applicable note number 2. The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file - HP Pavilion 13-a100 | Pavilion x360 Convertible PC Maintenance and Service Guide - Page 82
dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the - HP Pavilion 13-a100 | Pavilion x360 Convertible PC Maintenance and Service Guide - Page 83
1 components bottom 11 buttons 5 display 4 keys 6 left side 9 lights 7 right side 10 speakers 5 TouchPad 8 computer major components 13 specifications 59 connectors, service considerations 22 D default settings, restoring for Ubuntu Linux computer models 56 display assembly, spare part numbers 16 - HP Pavilion 13-a100 | Pavilion x360 Convertible PC Maintenance and Service Guide - Page 84
lights 10 O operating system, product description 3 optical drive product description 2 spare part number 17, 18 P packaging guidelines 24 plastic parts, service considerations 22 ports HDMI 10 product description 2 USB 2.0 9 USB 3.0 10 power button 5, 9 power button board removal 38 spare part - HP Pavilion 13-a100 | Pavilion x360 Convertible PC Maintenance and Service Guide - Page 85
restoring default settings for Ubuntu Linux computer models 56 selecting for Ubuntu Linux computer models 55 starting for Ubuntu Linux computer models 55 Solid-state Drive Hardware Kit, spare part number 20 solid-state drive, spare part numbers 18, 19, 20, 32 speakers components 5 location 5, 11
HP Pavilion x360 Convertible PC
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.