HP Pavilion 23-q100 User Guide 1 - Page 38

Software troubleshooting

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Software troubleshooting Table 8-8 Software symptoms and solutions Symptom Possible solution To resolve general software problems, try these methods: ● Turn the computer off completely, and then turn it on again. ● Update the drivers. See "Updating device drivers" in this table. ● Restore your computer to a configuration that was in use before the software was installed. See "Microsoft System Restore" in this table. ● Reinstall the software program or hardware driver. See "Software program and hardware driver reinstallation" in this table. ● Erase and reformat the hard drive, and then reinstall the operating system, programs, and drivers. This process erases all the data files that you have created. See Backing up, restoring, and recovering on page 37. Software programs are slow to respond ● Close unnecessary software programs. ● Run virus scans and other system tools when the computer is not in use. Stop startup applications (such as messaging software and multimedia applications) from loading. 1. Type msconfig in the taskbar search box, and then select System Configuration. NOTE: If you are prompted for an administrator password or confirmation, type the password or provide confirmation. 2. From the General tab, select Selective startup. 3. Select the Startup tab, and then select Open Task Manager. 4. Select the startup items that you want to prevent from loading, and then select Apply. NOTE: If you are unsure about an item, do not disable it. 5. If prompted, select Restart to restart the computer. NOTE: To enable a program to load at startup, restart the computer and reverse these steps. Disable nonessential graphics capabilities. 1. Type file explorer in the taskbar search box, and then select File Explorer. 2. Right-click This PC, and then select Properties. 3. Select Advanced system settings. NOTE: If you are prompted for an administrator password or confirmation, type the password or provide confirmation. 4. From the Advanced tab under Performance, select Settings. 5. From the Visual Effects tab, select Adjust for best performance, and then select OK. Updating device drivers Complete the following procedure to update a driver or to revert to an earlier version of the driver if the new one does not solve your problem. 1. Type device manager in the taskbar search box, and then select Device Manager. 2. Select the arrow to expand the list of the type of device you want to update or roll back (for example, DVD/CD-ROM drives). 3. Double-click the specific item (for example, HP DVD Writer 640b). 4. Select the Driver tab. 5. To update a driver, select Update Driver, and then follow the on-screen instructions. - or - 30 Chapter 8 Troubleshooting

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Software troubleshooting
Table 8-8
Software symptoms and solutions
Symptom
Possible solution
To resolve general
software problems,
try these methods:
●
Turn the computer
off
completely, and then turn it on again.
●
Update the drivers. See “Updating device drivers” in this table.
●
Restore your computer to a
configuration
that was in use before the software was installed. See "Microsoft System
Restore" in this table.
●
Reinstall the software program or hardware driver. See “Software program and hardware driver reinstallation” in this
table.
●
Erase and reformat the hard drive, and then reinstall the operating system, programs, and drivers. This process erases
all the data
files
that you have created. See
Backing up, restoring, and recovering
on page
37
.
Software programs
are slow to respond
●
Close unnecessary software programs.
●
Run virus scans and other system tools when the computer is not in use.
Stop startup applications (such as messaging software and multimedia applications) from loading.
1.
Type
msconfig
in the taskbar search box, and then select
System
Configuration
.
NOTE:
If you are prompted for an administrator password or
confirmation,
type the password or provide
confirmation.
2.
From the
General
tab, select
Selective startup
.
3.
Select the
Startup
tab, and then select
Open Task Manager
.
4.
Select the startup items that you want to prevent from loading, and then select
Apply
.
NOTE:
If you are unsure about an item, do not disable it.
5.
If prompted, select
Restart
to restart the computer.
NOTE:
To enable a program to load at startup, restart the computer and reverse these steps.
Disable nonessential graphics capabilities.
1.
Type
file explorer
in the taskbar search box, and then select
File Explorer
.
2.
Right-click
This PC
, and then select
Properties
.
3.
Select
Advanced system settings
.
NOTE:
If you are prompted for an administrator password or
confirmation,
type the password or provide
confirmation.
4.
From the
Advanced
tab under
Performance
, select
Settings
.
5.
From the
Visual
Effects
tab, select
Adjust for best performance
, and then select
OK
.
Updating device
drivers
Complete the following procedure to update a driver or to revert to an earlier version of the driver if the new one does not
solve your problem.
1.
Type
device manager
in the taskbar search box, and then select
Device Manager
.
2.
Select the arrow to expand the list of the type of device you want to update or roll back (for example, DVD/CD-ROM
drives).
3.
Double-click the
specific
item (for example, HP DVD Writer 640b).
4.
Select the
Driver
tab.
5.
To update a driver, select
Update Driver
, and then follow the on-screen instructions.
– or –
30
Chapter 8
Troubleshooting