HP Pavilion 500 HP Pavilion Desktop PCs - (English) DOC-SUPPORT GUIDE PAV US - Page 5

Warranty and License Information HP Customer Care Easy to reach. Easy to use. HP Customer Care is our promise to help you get the most from owning your HP Pavilion home PC. Whether by tools located on your PC, by Web, by phone, or through your local retailer, you'll find what you need. And you'll find it fast. Be sure to register your HP Pavilion to get the full benefits of HP Customer Care. The brief information you provide helps HP Customer Care respond to you faster with more personalized proactive support options. Problems? HP Will Help Your new HP Pavilion computer is built to work right now - and for many years to come. But, it is a complex, powerful machine, and sometimes things go wrong. If that happens to your computer, Hewlett-Packard is ready to help. Here's how. What to Do First: See What You Can Do There's lots of helpful information included with your HP Pavilion. First look at Help on your Windows® desktop (to access it, click Start on the taskbar). It contains more detailed help and will give you suggestions on how to fix the problem. Next try a little surfing! The HP At Home Web site, at http://www.hp-at-home.com, has updated software, tips and tricks, common problems, and solutions. What to Do Next: Call HP Customer Care Center Finally, if these steps don't help, you can reach a live, knowledgeable support person by calling the HP Customer Care Center at 1-208-323-2551 in the U.S., and 1-905-206-HOME (1-905-206-4663) in Canada. Technical phone assistance to help diagnose potential hardware issues is free for the duration of the hardware warranty period. The HP Customer Care Center is available 24 hours a day and 7 days a week. And, if Necessary: Get Repair Consumer Replaceable Parts You can easily replace many of the HP Pavilion parts yourself. This is the fastest method of repair, as many times we can send the part directly to your home or business in a few days. Detailed instructions are included to guide you through an easy repair. We pay the shipping and handling. This service is free for the duration of the hardware warranty period. Send-In Repair Service You can ship your PC to the HP Central Repair Center. We pay for the round-trip shipping and handling. This service is free for the duration of the hardware warranty period. There are a few limitations and exclusions to this warranty (as well as some important details) and you'll find them described, in legal language, beginning on the next page. Protect Your Investment Upgrade your standard warranty service for up to 3 years of coverage with an HP Care Pack. Service coverage begins on the purchase date of the Care Pack, which must be purchased within the first 180 days of product purchase. This program offers toll-free telephone support 24 hours a day, 7 days a week. If our support team cannot fix your problem over the phone, service offerings include self-repair (via Express Parts) or product repair or replacement free of charge. Optional in-home support is available as well. Available in the U.S. only. For more information please visit http://www.hp.com/go/hpsupportpack or call 1-888-999-4747.