HP Pavilion 500 HP Pavilion desktop PCs - (English) BTCO Support Guide 3 Year - Page 5

Warranty and License Information 3 Year In-Home Warranty Upgrade Your support number is: 1-877-439-9509 in the U.S. This warranty replaces any other warranty that came with your HP Pavilion home PC. HP Customer Care Easy to reach. Easy to use. HP Customer Care is our promise to help you get the most from owning your HP Pavilion. Whether by tools located on your PC, by Web, by phone, or through your local retailer, you'll find what you need. And you'll find it fast. Be sure to register your HP Pavilion to get the full benefits of HP Customer Care. The brief information you provide helps HP Customer Care respond to you faster with more personalized proactive support options. Problems? HP Will Help Your new HP Pavilion is built to work right now - and for many years to come. But it is a complex, powerful machine, and sometimes things go wrong. If that happens to your computer, Hewlett-Packard is ready to help. What to Do First: See What You Can Do There's lots of helpful information included with your HP Pavilion. First look at Help on your Windows® desktop (to access it, click Start on the taskbar and then Help and Support). It contains more detailed help and will give you suggestions on how to fix the problem. Next, try a little surfing! The HP At Home Web site, at http://hp-at-home.com, has updated software, tips and tricks, and solutions to common problems. What to Do Next: Call HP Customer Care Center If these steps don't help, you can reach a real, knowledgeable human by calling the HP Customer Care Center toll-free at 1-877-439-9509 in the U.S. Technical phone assistance to help diagnose potential hardware issues is free for as long as you own the HP Pavilion. The HP Customer Care Center is available 24 hours a day and 7 days a week. And, if Necessary: Get Repair If HP determines that your computer needs to be repaired or to have parts replaced, your options are: 1 Self-Repair - You can easily replace many of the HP Pavilion parts yourself. This is the fastest method of repair, as many times we can send the part directly to your home or business in a few days. We pay the shipping and handling. This service is free for the duration of the hardware warranty period. 2 Send-In Repair Service - You can ship your PC to the HP Central Repair Center. We pay for the round-trip shipping and handling. The PC will be repaired and returned to you. This service is free for the duration of the hardware warranty period. 3 Carry-In Repair Service - You can bring your computer to an HP Pavilion authorized service provider and pick it up when it is repaired. Find the nearest repair provider online or call us and we'll give you the location. This service is also free for the duration of the hardware warranty. 4 In-Home Repair - If necessary, we will send an HP repair person to your home to fix the computer. This service is free for the duration of the hardware warranty period. There are a few limitations and exclusions to this warranty (as well as some important details) and you'll find them described, in legal language, beginning on the next page.