HP Pavilion Elite HPE-200 Limited Warranty and Support Guide - 2YR - Page 11
Support Information, Don't Forget to Register, Where to Get Help, HP Total Care
View all HP Pavilion Elite HPE-200 manuals
Add to My Manuals
Save this manual to your list of manuals |
Page 11 highlights
Support Information Don't Forget to Register! Go to: http://register.hp.com Where to Get Help Follow These Steps When You Need Help 1 Check the setup poster and product documentation for help with setting up and using your computer. 2 Use the Help and Support Center for help with hardware and software questions. Click Start, and then click Help and Support. The Help and Support Center provides useful troubleshooting information and includes the following: • E-mail support. • HP Real Time Chat with qualified support specialists. • Support phone numbers. 3 If you think you have a hardware issue, before calling the Customer Care Center, run the hardware diagnostic tools that are preinstalled on your computer. Click Start, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4 HP Technical Support Web site. Go to: http://www.hp.com/support for product information, driver updates, troubleshooting, and much more. 5 If you have not solved the problem, call HP Customer Care, toll-free, by phone, 24 hours a day, seven days a week in English, Spanish (U.S. only), and French (Canada only) at: HP: 1-800-474-6836 (800-HP-invent) Compaq: 1-800-652-6672 (800-OK-Compaq) When you call, please have your product model number, serial number, and date of purchase available. Telephone support is free during your limited warranty period. HP Total Care HP Total Care provides fast, friendly, and effective expert advice for all your HP products. If you have a question or if a problem arises, we offer extensive service and support options available 24/7 to better handle your needs. Go to your computer's Help and Support Center for fast resolutions. For more information about service and support options, both in- and out-of-warranty, visit: http://www.hp.com/go/totalcare Or http://www.hp.ca/totalcare (Canada) When Should I Contact HP Total Care Support and Services? • The Help and Support Center or other support tools on your computer do not identify or help solve your problem. • You either do not have Internet access or cannot connect to the Internet to use the HP Technical Support Web site or to chat with qualified online support specialists. • There is obvious damage or a mechanical breakdown with your product, and it does not work. 9