HP Pavilion Plus 14 Maintenance and Service Guide

HP Pavilion Plus 14 Manual

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  • HP Pavilion Plus 14 | Maintenance and Service Guide - Page 1
    Maintenance and Service Guide SUMMARY This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.
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    updates. Go to http://www.microsoft.com for details. To access the latest user guides, go to http://www.hp.com/support, and follow the instructions to find your product. Then select Manuals. Software terms By installing, copying, downloading, or otherwise using any software product preinstalled on
  • HP Pavilion Plus 14 | Maintenance and Service Guide - Page 3
    Safety warning notice Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the
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    Labels...14 3 Illustrated parts catalog ...17 Computer major components...17 Display assembly subcomponents...20 Miscellaneous parts...22 4 Removal and replacement procedures preliminary requirements 25 Tools required ...25 Service considerations...25 Plastic parts ...25 Cables and connectors...25
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    guidelines ...31 Accessing support information ...31 5 Removal and replacement procedures for authorized service provider parts 34 Component recovery media ...64 Using Windows tools for backing up ...64 Using the HP Cloud Recovery Download Tool to create recovery media (select products only 64
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    PC Hardware Diagnostics UEFI by product name or number 71 Customizing Remote HP PC Hardware Diagnostics UEFI settings 71 9 Specifications ...73 Computer specifications ...73 35.6 cm (14.0 in) display specifications ...73 Solid-state drive specifications ...74 10 Power cord set requirements ...76
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    Category Description Product Name HP Pavilion Plus 14 inch Laptop PC Model numbers: 14-eh0xxx Processors 12th generation Memory Integrated, not customer accessible or upgradeable supporting up to 16 GB of RAM DDR4-3200 dual-channel support Supports the following configurations: ● 16 GB ●
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    layer cell (TLC) 256 GB Audio and video B&O Play Dual speakers Support for HP Audio Boost Supports Alexa Supports XiaoWei Supports Cortana (far field) Supports lid close Wake On Voice (WOV) Two digital microphones HP True Vision 5 MP Camera: indicator LED, USB 2.0, 5 MP BSI sensor, f2
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    descriptions (continued) Category Description Multitouch gestures enabled Precision touchpad support Support for Modern Trackpad Gestures Taps enabled as default Power requirements Battery 3 cell, 51 Whr, polymer, HP Long Life HP Fast Charge Technology Smart AC adapters (USB Type-C) 90
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    Table 1-1 Product components and their descriptions (continued) Category Description Windows 11 Home S 64 Plus Windows 11 Pro 64 Windows 11 Pro 64 High End Chinese Market FreeDOS 3.0 Serviceability End user replaceable parts AC adapter 4 Chapter 1 Product description
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    2 Getting to know your computer Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Right side Identify the components on the right side of the computer. Table 2-1 Right-side components and their descriptions
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    . Also connects an optional headset microphone. This jack does not support optional standalone microphones. WARNING! To reduce the risk of personal To access this guide: ▲ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. NOTE:
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    The Safety & Comfort Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is available on the web at http://www.hp.com/ergo. Wake-on . 3. Follow the on-screen instructions. NOTE: Allow the XiaoWei app to continue running on the computer. Display 7
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    , Safety, and Environmental Notices that applies to your country or region. To access this guide: ▲ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. Keyboard area Keyboards can vary by language. NOTE: The keyboard area, including the
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    Touchpad settings and components Learn the touchpad settings and components. Touchpad settings Learn how to adjust touchpad settings. Adjusting touchpad settings Use these steps to adjust touchpad settings and gestures. 1. Select the Search icon in the taskbar, type touchpad settings in the search
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    Table 2-4 Touchpad components and their descriptions Component (1) Touchpad zone (2) Left control zone (3) Right control zone Description Reads your finger gestures to move the pointer or activate items on the screen. Textured area that allows you to perform additional gestures. Textured
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    be located on the touchpad, on a side panel of the computer, or on the top cover below the keyboard. IMPORTANT: To verify that your computer supports fingerprint reader sign-in, select the Search icon in the taskbar, type Sign-in options in the search box and press enter. If Fingerprint recognition
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    Table 2-6 Button and fingerprint reader and their descriptions (continued) Component Description To learn more about your power and sleep settings: ▲ Right-click the Power icon , and then select Power and sleep settings. (2) Fingerprint reader (select products only) Allows a fingerprint
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    Table 2-7 Special keys and their descriptions (continued) Component Description ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep (select products only). ● When the computer is in Hibernation,
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    provide information that you might need when you troubleshoot system problems or travel internationally with the computer. Labels can support. Your service label will resemble one of the following examples. Refer to the illustration that most closely matches the service label on your computer. 14
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    Serial number (2) Product ID (3) HP product name and model number Table 2-12 Service label components Component (1) HP product name (2) Model number (3) Product ID (4) Serial number (5) Warranty period Table 2-13 Service label components Component (1) HP product name (2) Model number (3) Warranty
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    Table 2-13 Service label components (continued) Component (4) Product ID (5) Serial number ● Regulatory labels-Provide regulatory information about the computer. ● Wireless certification labels-Provide information about optional wireless devices
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    3 Illustrated parts catalog Use this chapter to determine the spare parts that are available for the computer. Computer major components To identify the computer major components, use this illustration and table. Illustrated parts catalog 17
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    Table 3-1 Computer major component descriptions and part numbers Item Component (1) Display assembly NOTE: Display assemblies are offered as spare parts only at a subcomponent level. For more information, see Display assembly subcomponents on page 20. (2) Top cover with keyboard For a
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    -Fi 6 Bluetooth 5.2 WLAN Intel AX211 Wi-Fi 6e Bluetooth 5.2 WLAN Realtek RTL8822CE 802.11ac 2 × 2 Wi-Fi + Bluetooth 5 (13) Battery (3 cell, 51 Whr) (14) Fingerprint reader NOTE: The fingerprint reader cable is available using spare part number N10437-001. Natural silver Warm gold Space blue Tranquil
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    Table 3-1 Computer major component descriptions and part numbers (continued) Item Component NOTE: The USB/audio board cable is available using spare part number N10435-001. (16) Bottom cover Natural silver Warm gold Space blue Mineral silver Tranquil pink Display assembly subcomponents To identify
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    Table 3-2 Display component descriptions and part numbers Item Component (1) Display bezel (includes hinge cover) Natural silver Warm gold Space blue Mineral silver Tranquil pink (2) Camera module (includes panel adhesive and left and right camera rubber) Spare part number N10413-001
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    Table 3-2 Display component descriptions and part numbers (continued) Item Component (3) Display panel (includes panel adhesive) NOTE: Panel adhesive is available as spare part number N10449-001. 2.2K 2.8K, OLED (4) Hinges (includes left and right display hinges and panel adhesive) (5)
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    -C-to-USB-A USB-C-to-HDMI 2.0 USB-C-to-RJ-45 USB-C-to-RJ-45, FD USB 3.0-to-gigabit, FD Hub, HP USB Type-C-to-USB Type-A Hub, HP Elite USB-C multiport HP Renew 15 gray backpack Power adapter (C5) Japan Power cords (C5, conventional, 1.0 m [3.3 ft]) Argentina Australia Denmark Europe (Austria, Belgium
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    Table 3-3 Miscellaneous part descriptions and part numbers (continued) Component United Kingdom Power cords (C5, premium, 1.0 m [3.3 ft]) Argentina Australia Denmark Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway, and Sweden) India Israel Italy Japan North America People
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    during disassembly and reassembly can damage plastic parts. Cables and connectors Handle cables with extreme care to avoid damage. IMPORTANT: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the
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    ● Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. ● Before handling a drive, be sure that you are discharged of static electricity. While
  • HP Pavilion Plus 14 | Maintenance and Service Guide - Page 33
    electric components can be packaged together in plastic tubes, trays, or polystyrene foam. 10% 35,000 V 12,000 V 6,000 V 2,000 V 11,500 V 14,500 V 26,500 V 21,000 V NOTE: As little as 700 V of static electricity can degrade a product. Preventing electrostatic damage to equipment Many electronic
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    with pins, leads, or circuitry. Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity: Static-dissipative table or floor mats with hard tie to ground ● Field service kits ● Static awareness labels ● Wrist straps and footwear straps providing
  • HP Pavilion Plus 14 | Maintenance and Service Guide - Page 35
    continues to operate at its best. Use the following information to safely clean the external surfaces of your computer. Enabling HP Easy Clean (select products only) HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces. This software disables devices such as the
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    gently with the moistened cloth. IMPORTANT: Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or
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    to ground and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges. Accessing support information To find the HP support that you need, use this information. Caring for wood veneer (select products only) 31
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    bulletins: 1. Go to www.hp.com. 2. Place the cursor over Problem solving to display more options. 3. Select Support & Troubleshooting. 4. Type the serial number to www.hp.com. 2. Place the cursor over Support resources to display more options. 3. Select Authorized service providers. Component
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    Table 4-3 Support information locations (continued) Service consideration Path to access information 3. Near the bottom of the window, select Notebook PCs, and then select your location. Accessing support information 33
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    serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. Component replacement procedures To remove about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.
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    Before removing the bottom cover, prepare the computer for disassembly (see Preparation for disassembly on page 34). Remove the bottom cover: 1. Remove the two Phillips M2.5 × 6.0 screws (1) from the top and the two Phillips M2.0 × 4.0 screws (2) from the bottom of the bottom cover. 2. Starting
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    replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a battery that is the sole power source for to the computer. 36 Chapter 5 Removal and replacement procedures for authorized service provider parts
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    3. Remove the speaker cable from the clips along the bottom of the battery (3). 4. Lift the bottom of the battery upward (1), and then remove the battery from the computer (2). To replace the battery, reverse the removal procedures. Touchpad To remove the touchpad, use this procedure and
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    the four Phillips M2.0 × 2.5 screws (1) from the touchpad bracket, and then remove the bracket from the computer (2). 38 Chapter 5 Removal and replacement procedures for authorized service provider parts
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    2. Disconnect the touchpad cable from the ZIF connector on the touchpad (1), and remove the cable from the touchpad (2). 3. Lift the fingerprint reader cable off the touchpad. 4. Lift the shielding from the top of the touchpad (1). 5. Remove the four broadhead Phillips M2.0 × 2.5 screws (2) from
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    receive a warning message, remove the module to restore device functionality, and then contact technical support. Before removing the WLAN module, follow these steps: 1. Prepare the computer for disassembly ( . 40 Chapter 5 Removal and replacement procedures for authorized service provider parts
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    4. If the WLAN antenna is not connected to the terminal on the WLAN module, you must install a protective sleeve on the antenna connector, as shown in the following illustration. Reverse this procedure to install the WLAN module. Solid-state drive To remove the M.2 solid-state drive, use this
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    -state drive: 1. Remove the Phillips M2.0 × 2.0 screw (1) that secures the cover. 2. Remove the cover from the drive (2). 42 Chapter 5 Removal and replacement procedures for authorized service provider parts
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    3. Pull the drive away from the socket to remove it. 4. When installing a solid-state drive, be sure a thermal pad is installed on the bottom of the cover. To install the solid-state drive, reverse the removal procedures. NOTE: Solid-state drives are designed with a notch to prevent incorrect
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    on page 35). 4. Remove the left speaker (see Speakers on page 43). Remove the USB/audio board: 44 Chapter 5 Removal and replacement procedures for authorized service provider parts
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    1. Disconnect the cable from the ZIF connector on the board (1). 2. Remove the three Phillips M2.0 × 2.5 screws (2) that secure the board to the computer. 3. Push the display cable back slightly so it does not impede board removal (3). 4. If installed, remove the card from the board (4). 5. Remove
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    35). Remove the fan: 1. Remove the five Phillips M2.0 × 3.5 screws (1) that secure the fan to the computer. 46 Chapter 5 Removal and replacement procedures for authorized service provider parts
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    2. Disconnect the fan cables from the system board (2). 3. Remove the fans from the computer (3). NOTE: The graphics fan is on the right in the following illustration. Reverse this procedure to install the fan. Heat sink To remove the heat sink, use these procedures and illustrations. Table 5-10
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    heat sink, remove the six Phillips M2.0 × 2.0 screws (2) that secure the heat sink to the system board. 48 Chapter 5 Removal and replacement procedures for authorized service provider parts
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    7. Remove the heat sink (3). 8. Thoroughly clean the thermal material from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. Thermal paste is used on the
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    : ● Camera cable (ZIF) (1) ● WLAN antennas from the WLAN module (2) ● USB/audio board cable (ZIF) (3) ● Display cable (ZIF) (4) 50 Chapter 5 Removal and replacement procedures for authorized service provider parts
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    ● Speaker cable (5) ● Keyboard cable (ZIF) (6) ● Keyboard backlight cable (ZIF) (7) (select products only) ● Fingerprint reader cable (ZIF) (8) (select products only) ● Touchpad cable (ZIF) (9) 2. Remove the three Phillips M2.0 × 3.5 screws (1) that secure the system board to the computer. 3. Remove
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    antenna cables (2) from the terminals on the WLAN module. 3. Disconnect the display cable from the system board (3). 52 Chapter 5 Removal and replacement procedures for authorized service provider parts
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    4. Release the display cable from the retention clips along the right side of the fan (4). 5. Remove the six Phillips M2.5 × 4.5 screws (1) that secure the display assembly to the computer. 6. Open the display to open the hinges (2). 7. Separate the display from the computer (3). 8. If you need to
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    . Display panels are available as the following spare part numbers: N10391-001: 2.2K N10392-001: 2.8K, OLED 54 Chapter 5 Removal and replacement procedures for authorized service provider parts
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    c. Release the adhesive support strip (1) that secures the display panel cable connector to the display panel. d. Disconnect the display panel cable (2) from the display panel. Display assembly 55
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    the cable from the camera module (3). The camera cable is available as spare part number N10434-001. 56 Chapter 5 Removal and replacement procedures for authorized service provider parts
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    12. If you need to remove the hinges from the display rear cover: a. Remove the three Phillips M2.5 × 3.0 broadhead screws (1) from each hinge. b. Remove the Phillips M2.0 × 3.0 screw (2) from the inside of each hinge. c. Remove the hinges from the display back cover (3). The display hinges are
  • HP Pavilion Plus 14 | Maintenance and Service Guide - Page 64
    14. If you need to remove the bracket from an OLED panel: a. Remove tape from the panel (1) and from the panel connector (2). 58 Chapter 5 Removal and replacement procedures for authorized service provider parts
  • HP Pavilion Plus 14 | Maintenance and Service Guide - Page 65
    b. Pull the tape out from behind the bracket in four locations (1), and the lift the bracket off the panel. c. When installing an OLED bracket, install the adhesive strips in the locations as shown in the following illustration. Display back covers are available as the following spare part numbers:
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    -071 Switzerland -BG1 Taiwan -AB1 Thailand -281 Turkey Ukraine United Kingdom United States -141 -BD1 -031 -001 60 Chapter 5 Removal and replacement procedures for authorized service provider parts
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    and troubleshooting the file. Determining the BIOS version To decide whether you need to update Setup Utility (BIOS), first determine the BIOS version on your computer. To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. ● HP Support Assistant
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    the search box, and then select the HP Support Assistant app. - or - Select the question mark icon in the taskbar. 2. Select Updates. The Checking for Updates window opens, and Windows checks for updates. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify
  • HP Pavilion Plus 14 | Maintenance and Service Guide - Page 69
    file that has an .exe extension (for example, filename.exe). The BIOS installation begins. 5. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Installing
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    you have. NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. IMPORTANT: HP recommends that you follow the Restoring and recovery methods on page 65
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    64. NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. To recover your system: ▲ Insert the HP Recovery media, and then restart the computer. NOTE
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    device drivers ● Software applications, in the case of a custom image To access the latest documentation for HP Sure Recover, go to http://www.hp.com/support. Follow the on-screen instructions to find your product and locate your documentation. 66 Chapter 7 Backing up, restoring, and recovering
  • HP Pavilion Plus 14 | Maintenance and Service Guide - Page 73
    such as keyboard, mouse, or audio and video palette, you must perform troubleshooting steps before you can receive a failure ID. ▲ You have several options after you receive a failure ID: ● Select Next to open the Event Automation Service (EAS) page, where you can log the case. - or - ● Scan the QR
  • HP Pavilion Plus 14 | Maintenance and Service Guide - Page 74
    test that you want to run, and then follow the on-screen instructions. NOTE: To stop a diagnostic test, select Cancel. Downloading HP PC Hardware Diagnostics Windows The HP PC Hardware Diagnostics Windows downloading instructions are provided in English only. You must use a Windows computer to
  • HP Pavilion Plus 14 | Maintenance and Service Guide - Page 75
    scan the failure ID code that appears on the next screen. The HP Customer Support - Service Center page appears with your failure ID and product number automatically filled in. Follow the on-screen instructions. - or - Contact support, and provide the failure ID code. NOTE: To start diagnostics on
  • HP Pavilion Plus 14 | Maintenance and Service Guide - Page 76
    UEFI is not included in the HP Tool partition. ● The hard drive is damaged. NOTE: The HP PC Hardware Diagnostics UEFI downloading instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are
  • HP Pavilion Plus 14 | Maintenance and Service Guide - Page 77
    by using the product name or number. 1. Go to http://www.hp.com/support. 2. Select Software and Drivers, select your type of product, enter instructions to select and download the Remote UEFI version for the product. Customizing Remote HP PC Hardware Diagnostics UEFI settings Using the Remote HP
  • HP Pavilion Plus 14 | Maintenance and Service Guide - Page 78
    2. Select Advanced, and then select Settings. 3. Make your customization selections. 4. Select Exit, then select Save Changes and Exit to save your settings. Your changes take effect when the computer restarts. 72 Chapter 8 Using HP PC Hardware Diagnostics
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    40,000 ft NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of temperatures. 35.6 cm (14.0 in) display specifications This section provides specifications for your display. Specifications 73
  • HP Pavilion Plus 14 | Maintenance and Service Guide - Page 80
    × 1440 (2.2K) 2880 × 1800 (2.8K) Antiglare (2.2K) BrightView (2.8K) 400 nits (2.8K) 300 nits (2.2K) UWVA OLED (2.8K) LCD (2.2K) eDP U.S. 14.0 in Solid-state drive specifications This section provides specifications for your solid-state drives. Table 9-3 Solid-state drive specifications 256 GB
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    Table 9-3 Solid-state drive specifications (continued) 256 GB* NOTE: Certain restrictions and exclusions apply. Contact support for details. 512 GB* 1 TB* Solid-state drive specifications 75
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    10 Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V ac to 120 V ac, or from 220 V ac to 240 V ac. The three-conductor power cord set included with
  • HP Pavilion Plus 14 | Maintenance and Service Guide - Page 83
    Table 10-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number India BIS 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 People's Republic of China CCC 4
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    dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the
  • HP Pavilion Plus 14 | Maintenance and Service Guide - Page 85
    29 cautions electrostatic discharge 25, 26 cleaning your computer 29 caring for wood veneer 31 disinfecting 30 HP Easy Clean 29 removing dirt and debris 29 components bottom 14 display 7 keyboard area 8 left side 6 lights 10 rear 13 right side 5 touchpad 9 computer major components 17 computer
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    12 Windows 12 L labels Bluetooth 14 regulatory 14 serial number 14 service 14 wireless certification 14 WLAN 14 left control zone, identifying 9, 10 HP Cloud Recovery Download Tool 64 creating using Windows tools 64 regulatory information regulatory label 14 wireless certification labels 14 Remote HP
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    solid-state drive 74 static electricity 25, 26 support information 31 system board illustrated 18 removal 49 board illustrated 20 removal 44 spare part number 20 spare part numbers 44 V vent, identifying 14 vents, identifying 13 video, product description 2 W wake-on-voice 7 Windows backup 64
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Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.