HP Pavilion Sleekbook CTO 14z-b000 HP Pavilion Sleekbook 14 and HP Pavilion Ul
HP Pavilion Sleekbook CTO 14z-b000 Manual
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- HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 1
HP Pavilion Sleekbook 14 and HP Pavilion Ultrabook 14 Maintenance and Service Guide - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 2
to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 3
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 4
iv Safety warning notice - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 5
...8 Lights ...9 Buttons and speakers ...10 Keys ...11 Left side ...12 Right side ...13 Bottom ...15 3 Illustrated parts catalog ...16 Service label ...16 Computer major components ...17 Display assembly subcomponents ...22 Miscellaneous parts ...23 Sequential part number listing ...23 4 Removal and - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 6
Updating the BIOS ...82 Determining the BIOS version 82 Downloading a BIOS update 82 Using Advanced System Diagnostics 83 7 Specifications ...84 Computer specifications ...84 35.6 cm (14.0 in), display specifications 85 vi - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 7
Hard drive specifications ...85 8 Windows 8 - Backing up, restoring, and recovering 86 Creating recovery media and backups 86 Creating HP Recovery media 87 Restore and recovery ...88 Using Windows Refresh for quick and easy recovery 89 Remove everything and reinstall Windows 89 Recovering using - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 8
viii - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 9
Product Name Processors Chipsets Description HP Pavilion Sleekbook 14 Intel HM70 computer model Intel HM77 with internal graphics (UMA) computer model √ √ Intel HM77 with discrete graphics computer model √ AMD A68M computer model √ HP Pavilion Ultrabook 14 √ √ 3rd Generation Intel® Core - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 10
) ● GeForce GT630M with 1 GB of dedicated video memory (128 MB × 16 DDR3 @ 900 MHz × 4 PCs); 64 bit (no support for Ubuntu Linux) Display panel 35.6 cm (14.0 in), high-definition (HD), white √ √ light-emitting diode (WLED), SVA BrightView (1366×768) flat (3.6mm) display: ● Typical brightness - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 11
mm (.37 in) and 7.0 mm (.28 in) thicknesses Serial ATA (SATA) √ √ √ √ HP 3D Drive Guard support √ √ √ √ Intel Smart Response Technology support for use with computer models with Intel Core processors √ √ Supports the following single hard drive configurations: ● 1 TB, 5400 rpm, 9.5 mm - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 12
) One digital microphone, with appropriate beam forming, echo cancellation, noise suppression software HD audio Supports Dolby Advanced Audio Two Altec Lansing speakers Supports Microsoft® Premium requirements HP TrueVision HD camera (fixed, no tilt) with activity LED, USB 2.0, M-JPEG, 1280 x 720 by - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 13
models with Intel Core processors and system memory up to 8 GB (not supported on Ubuntu Linux) Ports ● Audio-in/audio-out (combination headphone/microphone) ● HDMI version 1.4 supporting up to 1920×1200 @ 60Hz ● HP AC power adapter ● RJ-45 (Ethernet, includes link and activity lights) ● USB - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 14
Category Description Intel AT-p Ready support Operating system Preinstalled: ● Windows® 8 Professional 64 bit ● Windows 8 Standard 64 bit ● FreeDOS 2.0 ● Ubuntu Linux Serviceability End-user replaceable parts: ● AC adapter ● Battery ● Keyboard Intel HM70 computer model Intel HM77 with - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 15
Send and receive wireless signals to communicate with wireless local area networks (WLANs). (2) Webcam light On: The webcam is in use. (3) HP TrueVision HD Webcam Records video, captures still photographs, and allows you to video conference and chat online using streaming video. (4) Internal - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 16
on. Turns the TouchPad on or off. Moves the on-screen pointer and selects or activates items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. Functions like the left button on an external mouse. Functions like the right button on an external mouse. 8 Chapter 2 External component - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 17
Lights Component (1) Power light (2) Caps lock light (3) Mute light (4) Wireless light (5) TouchPad light (not supported on Ubuntu Linux) Description ● White: The computer is on. ● Blinking white: The computer is in the Sleep (Suspend) state, which is an energy-saving mode. - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 18
Buttons and speakers Component (1) Power button (2) Speakers (2) Description ● When the computer is off, press the button to turn on the computer. ● When the computer is in the Sleep (Suspend) state, press the button briefly to exit that state. ● When the computer is in Hibernation, press the - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 19
Keys Component (1) esc key (2) fn key (3) Operating system key (4) Action keys (5) Applications key Description Displays system information when pressed in combination with the fn key (for Windows computer models). Displays system information when pressed in combination with the esc key ( - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 20
to optional powered stereo speakers, headphones, earbuds, a headset, or television audio. Also connects an optional headset microphone. The jack does not support optional microphone-only devices. WARNING! To reduce the risk of personal injury, adjust the volume before using headphones, earbuds, or - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 21
computer to resume quickly from inactivity. ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive (select models only). Supports the following digital card formats: ● Secure Digital (SD) Memory Card ● Secure Digital High Capacity (SDHC - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 22
a low battery level. ● Amber: The AC adapter is connected and the battery is charging. ● Off: The computer is using DC power. Connects an AC adapter. 14 Chapter 2 External component identification - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 23
Bottom Component (1) (2) Battery bay Battery lock (3) Vents (4) (4) Battery release latch Description Holds the battery. Unlocks and locks the battery. Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 24
components. The part number helps a service technician to determine what components and parts are needed. This number describes the duration of the warranty period for the computer. This is the alphanumeric identifier needed to locate documents, drivers, and support for the computer. 16 Chapter - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 25
Computer major components Item (1) (2) Component Spare part number 35.6 cm (14.0 in), high definition (HD), WLED, SVA BrightView display assembly. The display assembly is spared at the subcomponent level only. NOTE: For a full list of display - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 26
Item (3) (4) (5) Component Spare part number ● For use in Canada 697904-DB1 ● For use in France, for use with computer models with Intel processors 697904-051 ● For use in Germany, for use with computer models with Intel processors 697904-041 ● For use internationally, for use with computer - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 27
Item Component ● For Windows 8 Professional ● For Windows 8 Standard ● For FreeDOS 2.0 For use with computer models with Intel HM77 chipsets, i3-2377M processors, and 1 GB of dedicated video memory: ● For Windows 8 Professional ● For Windows 8 Standard ● For FreeDOS 2.0 For use with computer models - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 28
models with UMA graphics, not illustrated 697915-001 mSATA solid-state drive, 32 GB (for computer models with Intel Core processors, not 698524-001 supported on Ubuntu Linux) RTC battery 697917-001 Hard drive SATA, (does not include hard drive bracket or cable): 9.5 mm (0.37 in) x 6.35 cm - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 29
Item (11) (12) (13) (14) (15) (16) (17) (18) (19) Component Spare part number ● 320 GB, 5400 WiFi and Bluetooth 4.0 Combination 690019-005 Adapter for use with computer models with Intel processors, not supported on Ubuntu Linux, (select models only) ● Ralink RT3290LE 802.11 b/g/n 1x1 WiFi and - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 30
assembly subcomponents Item (1) (2) (3) (4) (5) (6) (7) Component Display bezel Display Hinge Kit (includes left and right display hinges and brackets) 35.6 cm (14.0 in), HD, WLED, SVA BrightView flat display panel Webcam/microphone module Antenna Kit (includes left and right wireless antenna - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 31
Miscellaneous parts Component AC adapter: ● 65 W AC adapter ● 65 W AC adapter (select models only) Power cord (3-pin, black, 1.83 m): ● For use in Australia ● For use in Argentina, for use with computer models with Intel processors ● For use in Brazil, for use with computer models with Intel - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 32
or cable) Qualcomm Atheros AR9565 802.11 b/g/n 1×1 WiFi and Bluetooth 4.0 Combination Adapter for use with computer models with Intel processors, not supported on Ubuntu Linux, (select models only) Ralink RT3290LE 802.11 b/g/n 1x1 WiFi and Bluetooth 4.0 Combination Adapter Ralink RT5390R 802.11 - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 33
Spare part number 695192-001 697901-001 697902-001 697903-001 697904-001 697904-031 697904-041 697904-051 697904-071 697904-131 697904-141 697904-161 697904-171 697904-201 697904-281 697904-291 697904-AB1 697904-AD1 697904-B31 697904-BB1 697904-DB1 697904-DH1 697905-001 697906-001 697907-001 697908- - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 34
Spare part number 697911-001 697912-001 697913-001 697914-001 697915-001 697916-001 697917-001 697918-001 697919-001 697920-001 697921-001 698488-001 698489-001 698489-501 698489-601 698491-001 698491-501 698491-601 698492-001 698492-501 698492-601 698493-001 698493-501 698493-601 698494-001 - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 35
2 GB of dedicated video memory, and Windows 8 Professional 35.6 cm (14.0 in), HD, WLED, SVA BrightView flat display panel mSATA solid-state , 32 GB (for use with computer models with Intel Core processors, not supported on Ubuntu Linux) PCH heat sink System board for use with computer models with - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 36
Spare part number 703412-601 703413-001 703413-501 703413-601 707750-001 709330-001 714618-001 714618-501 714618-601 714619-001 714619-501 714619-601 Description System board for use with computer models with UMA memory, Intel HM70 chipsets, Pentium 997 processors, and Windows 8 Professional System - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 37
plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions. Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 38
Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 39
electrostatic voltage levels Relative humidity 10% 40% 35,000 V 15,000 V 12,000 V 5,000 V 6,000 V 800 V 2,000 V 700 V 11,500 V 4,000 V 14,500 V 5,000 V 26,500 V 20,000 V 21,000 V 11,000 V 55% 7,500 V 3,000 V 400 V 400 V 2,000 V 3,500 V 7,000 V 5,000 V Preliminary replacement - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 40
. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of staticsafe - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 41
This chapter provides removal and replacement procedures. There may be as many as 67 screws that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw and screw lock size and location during removal and replacement. Component replacement procedures 33 - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 42
components. The part number helps a service technician to determine what components and parts are needed. This number describes the duration of the warranty period for the computer. This is the alphanumeric identifier needed to locate documents, drivers, and support for the computer. 34 Chapter - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 43
Battery Description 4 cell, 37 Whr, 2.55 Ah Li-ion battery Spare part number 695192-001 Before disassembling the computer, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 44
2. Reset the battery release lock (2) to the locked position. Computer feet Description Rubber Feet Kit Spare part number 697906-001 The computer feet are adhesive-backed rubber pads. There are 5 rubber feet that attach to the base enclosure in the locations illustrated below. 36 Chapter 4 - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 45
Display panel Description Display bezel 35.6 cm (14.0 in), HD, WLED, SVA BrightView flat display panel Spare part number 697907-001 698523-001 IMPORTANT: Make special note of each screw and screw lock - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 46
the display bezel (4). 4. Remove the four Phillips screws for the display panel. NOTE: Support the display panel as you lean the panel forward. 5. Move the panel toward the keyboard (1). 6. Release the adhesive support strip (2) that secures the display panel cable connector to the display panel. 38 - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 47
7. Disconnect the display panel cable (3) from the display panel, and then remove the panel (4). Reverse this procedure to replace the panel. Keyboard NOTE: The keyboard spare part kit includes a keyboard cable. Description Black keyboard: ● For use in Brazil, for use with computer models with - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 48
Description ● For use in Thailand ● For use in Turkey, for use with computer models with Intel processors ● For use in the United Kingdom, for use with computer models with Intel processors ● For use in the United States Spare part number 697904-281 697904-141 697904-031 697904-001 IMPORTANT: Make - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 49
2. Turn the computer right-side up with the front toward you. Open the display and stand the computer on its right side. Insert a thin tool through the keyboard access hole. (The keyboard icon indicates the keyboard access hole.) Push firmly on the bottom of the keyboard until it disengages from the - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 50
4. Gently slide your finger along the top edge of the keyboard to release the keyboard clips. Lift up on the rear of the keyboard. 5. Tilt the keyboard forward (1) onto the palm rest. Release the zero insertion force (ZIF) connector (2) to which the keyboard cable is attached, and then disconnect - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 51
Reverse this procedure to install the keyboard. Top cover NOTE: The top cover spare part kit includes the TouchPad support, TouchPad board and TouchPad cable. Description Ruby red top cover Sparkling black top cover Spare part number 697920-001 698488-001 IMPORTANT: Make special note - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 52
2. Disconnect the power button cable (1) and the TouchPad cable (2). 3. Close the display and turn the computer upside down. 4. Remove the eight Phillips screws from the bottom of the computer. 5. Turn the computer over and open the display. 44 Chapter 4 Removal and replacement procedures - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 53
6. Gently lift around the edges of the top cover (1) and lift to remove the top cover (2). When replacing the top cover, be sure that the following components are removed from the defective top cover and installed on the replacement top cover: ● Power button board and cable (see Power button board - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 54
power button board to the top cover. 3. Release the clips, lift the power button board (2), and carefully slide the power button cable out from the guides (3) to remove the power button board. Reverse this procedure to install the power button board. 46 Chapter 4 Removal and replacement procedures - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 55
Hard drive NOTE: The hard drive spare part kit does not include the hard drive cable, or hard drive bracket and screws. Description 9.5 mm (0.37 in) × 6.35 cm (2.50 in) SATA 1 TB, 5400 rpm 750 GB, 7200 rpm 750 GB, 5400 rpm 640 GB, 5400 rpm 500 GB, 7200 rpm 500 GB, 5400 rpm 320 GB, 5400 rpm 7.0 mm - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 56
Remove the hard drive: 1. Disconnect the USB cable on top of the hard drive from the computer. NOTE: If it is necessary to replace the hard drive cable, see System board on page 54. 2. Remove the two Phillips screws (1). Lift the hard drive (2) to remove and disconnect the hard drive cable (3). 48 - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 57
3. Remove the four Phillips screws (1), and then remove the bracket (2) from the hard drive. To install a hard drive, reverse the removal procedure. Component replacement procedures 49 - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 58
USB board/audio jack Description USB board (includes cable and audio-out/audio-in jack) Spare part number 697902-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the USB board, follow these steps: 1. Shut down the - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 59
675794-005 Qualcomm Atheros AR9565 802.11 b/g/n 1×1 WiFi and Bluetooth 4.0 Combination Adapter for use with computer models with Intel processors, not supported on Ubuntu Linux, (select models only) 690019-005 Ralink RT3290LE 802.11 b/g/n 1x1 WiFi and Bluetooth 4.0 Combination Adapter 690020-005 - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 60
Remove the WLAN module: 1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module. NOTE: The 1/black WLAN antenna cable is connected to the WLAN module 1/Main terminal. The 2/white WLAN antenna cable is connected to the WLAN module 2/Aux terminal. 2. Remove the Phillips screw - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 61
3. Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: The WLAN module is designed with a notch to prevent incorrect installation into the WLAN module socket. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 62
the system board. The system board Thermal Material Kit, part number 680571-001, includes replacement thermal paste and pads. Description System boards supporting switchable discrete graphics and Intel processors For use with computer models with Intel HM77 chipsets, i5-3317U processors and 2 GB of - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 63
Intel HM70 chipsets and Celeron 887 processors: ● For Windows 8 Professional ● For Windows 8 Standard ● For Ubuntu Linux or FreeDOS 2.0 System boards supporting UMA graphics and AMD processors For use with computer models with AMD A68M chipsets and E2-1800 processors: ● For Windows 8 Professional - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 64
Before removing the system board, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 65
2. Remove the power connector bracket Phillips screw (1) and remove the power connector bracket (2). 3. Remove the two Phillips screws (3) that secure the system board to the base enclosure. 4. Lift the left side of the system board (1) until it rests at an angle. 5. Remove the system board by - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 66
6. Disconnect the power connector cable (3). 7. Remove the hard drive cable: a. Turn the system board upside down, with the front toward you. b. Disconnect the hard drive cable from the system board. Reverse this procedure to install the system board. 58 Chapter 4 Removal and replacement procedures - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 67
Memory module WARNING! To reduce the risk of electric shock and damage to the equipment, unplug the power cord and remove all batteries before installing a memory module. CAUTION: Electrostatic discharge (ESD) can damage electronic components. Before beginning any procedure, ensure that you are - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 68
3. Remove the memory module (2) by pulling it away from the slot at an angle. CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module. CAUTION: To protect a memory module after removal, place it in an electrostatic- - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 69
2. Press down on the left and right sides of the memory module (2) until the side retention clips snap back into place. 3. Reverse the previous steps to replace the following items: ● System board ● WLAN ● USB board ● Hard drive ● Top cover ● Keyboard ● Battery ● Any external devices and the AC - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 70
RTC battery Description RTC battery Spare part number 697917-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the RTC battery, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 71
Description Spare part number mSATA solid-state drive, 32 GB drive (for use with computer models with Intel Core processors, 698524-001 not supported on Ubuntu Linux) IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 72
2. Remove the Phillips screw (1) and slide out the mSATA solid-state drive (2). NOTE: The drive tilts up to remove. The drive is designed with a notch to prevent incorrect installation into the mSATA drive socket. Reverse this procedure to install the mSATA drive onto a replacement system board. 64 - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 73
PCH heat sink Description PCH heat sink Spare part number 699248-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the PCH heat sink, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 74
Heat sink Description UMA graphics heat sink Switchable discrete graphics heat sink Spare part number 697915-001 697916-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the heat sink, follow these steps: 1. Shut down - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 75
2. Remove the heat sink. If you have an UMA graphics heat sink, go to step c. a. Loosen all of the captive screws (1) and (2) and then lift the switchable discrete graphics heat sink (3) from the system board. CAUTION: To prevent damage to the cooling tubes, do not lift the assembly by the cooling - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 76
c. Loosen the captive screws (1) and lift the UMA graphics heat sink (2) from the system board. d. Thoroughly clean the thermal connections (1) on the system board and the heat sink (2) before replacing a heat sink onto a system board. Fan 3. Reverse this procedure to replace the heat sink. - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 77
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 35). 5. Remove the keyboard (see Keyboard on page 39). 6. Remove the top cover (see Top cover on page 43). - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 78
4. Remove the battery (see Battery on page 35). 5. Remove the keyboard (see Keyboard on page 39). 6. Remove the top cover (see Top cover on page 43). 7. Remove the hard drive (see Hard drive on page 47). 8. Remove the USB board (see USB board/audio jack on page 50). 9. Remove the WLAN (see WLAN - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 79
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 35). 5. Remove the keyboard (see Keyboard on page 39). 6. Remove the top cover (see Top cover on page 43). - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 80
Before removing the display assembly, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 81
the display assembly when removing the following screws. Failure to support the display assembly can result in damage to the display assembly and other computer components. 1. Remove the four Phillips screws from the display hinges (1) and - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 82
c. Remove the webcam/microphone module (2). 3. Remove the two top screws (1) and two bottom screws (2) from the display bracket and lift the display brackets (3) to remove them. 4. If it is necessary to replace the display panel cable: a. Gently remove the cable from the routing clips (1). 74 - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 83
b. Detach and release the display panel cable (it is attached to the display enclosure with double-sided tape), and remove the cable (2). 5. If it is necessary to replace the wireless antenna cables and transceivers: a. Release the wireless antenna cables from the clips (1) built into the display - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 84
IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the power connector, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 85
of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 86
or disconnect any device, cable, or cord. 1. From the Start screen, select the HP Support Assistant app. 2. Click Updates and tune-ups, and then click Check for HP updates now. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most recent BIOS update - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 87
or restart the computer, quickly press esc, and then press f2. 2. Click the diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostic test while it is running, press esc. Using System Diagnostics 79 - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 88
Exit > Exit Saving Changes, and then press enter. Your change takes effect immediately. Navigating and selecting in Setup Utility Setup Utility does not support the TouchPad. Navigation and selection are by keystroke. ● To choose a menu or a menu item, use the arrow keys. ● To choose an item in - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 89
Displaying system information 1. Start Setup Utility. 2. Select the Main menu. System information such as the system time and date, and identification information about the computer is displayed. 3. To exit Setup Utility without changing any settings, use the arrow keys to select Exit > Exit - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 90
. Do not insert, remove, connect, or disconnect any device, cable, or cord. 1. Access the page on the HP website that provides software for your computer. 2. Follow the on-screen instructions to identify your computer and access the BIOS update you want to download. 3. At the download area, follow - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 91
test repeats the start-up test and checks for intermittent problems that the start-up test does not detect. ● . If the battery fails the test, contact support to report the issue and purchase a replacement then follow the on-screen instructions. NOTE: If you need to stop a diagnostics test - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 92
°C to 60°C -4°F to 140°F Relative humidity Operating 10% to 90% Nonoperating 5% to 95% Maximum altitude (unpressurized) Operating (14.7 to 10.1 psia) -15 m to 3,048 m -50 ft to 10,000 ft Nonoperating (14.7 to 4.4 psia) -15 m to 12,192 m -50 ft to 40,000 ft Shock Operating 125 g, 2 ms - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 93
including setting) Single track 1.5 ms 1.0 ms 1.0 ms 1.5 ms 2.0 ms Average 11.0 ms 14.0 ms 14.0 ms 12.0 ms 12.0 ms Maximum 22.0 ms 24.0 ms 22.0 ms 22.0 ms 22.0 : Certain restrictions and exclusions apply. Contact support for details. 35.6 cm (14.0 in), display specifications 85 - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 94
This guide describes an Support. Creating recovery media and backups Recovery after a system failure is only as good as your most recent backup. 1. After you successfully set up the computer, create HP Recovery media. This step creates a backup of the HP related drivers and can also manually create a - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 95
from the HP website. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/ HP Recovery media: 1. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Select Recovery Media Creation, and follow the on-screen instructions - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 96
Support. ● If you need to correct a problem with a preinstalled application or driver, use the Drivers and Applications Reinstall option of HP Recovery Manager to reinstall the individual application or driver maintenance events. Even if you did not manually create a restore point, you can choose to - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 97
. See Windows Help and Support for more information. From the Start screen, type h, and then select Help and Support. To start Refresh: press the power button. 2. Select Troubleshoot from the boot options menu. 3. Select Reset your PC, and follow the on-screen instructions. To use the Start screen: - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 98
-related drivers and HP website. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. IMPORTANT: HP Troubleshoot from the boot options menu. 3. Select HP Recovery Manager, and follow the on-screen instructions - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 99
, change the computer boot order. See Changing the computer boot order on page 91. 3. Follow the on-screen instructions. Changing the computer boot order If computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 100
drivers that were installed at the factory. Software, drivers, and updates not installed at the factory must be manually reinstalled. Personal files must be restored from a backup. NOTE: HP then click Back Up Now. 4. Follow the on-screen instructions. Creating a restore image on a USB device NOTE: Be - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 101
arrow keys, select Recovery, and then press enter. 6. Follow the on-screen instructions. NOTE: If you are unable to boot (start up) your computer with files on a regular schedule to maintain a current backup. You can manually back up your information to an optional external drive, a network drive, - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 102
and password into the account sign-in boxes and follow the on-screen instructions to complete the sign-in process. To restore backup files: 1. up to cloud storage services provided by various companies. For a small fee, they will keep your backup for you. A cloud service is recommended since it - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 103
10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 104
Requirements for specific countries and regions Country/region Argentina Australia Austria Belgium Brazil Canada Chile Denmark Finland France Germany India Israel Italy Japan The Netherlands New Zealand Norway The People's Republic of China Saudi Arabia Singapore South Africa South Korea Sweden - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 105
Country/region Accredited agency Applicable note number The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 106
dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 107
HP Recovery Manager for Windows 8 computer models 91 buttons left TouchPad 8 power 10 right TouchPad 8 TouchPad on/off 8 C cables, service 8 computer models 89 computer specifications 84 connector, power 14 connectors, service considerations 29 D default settings, restoring for Ubuntu Linux - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 108
number 22, 25, 71 HP Recovery Manager correcting boot problems for Windows 8 computer models 91 for operating system 11 Windows 11 Windows applications 11 L lights AC adapter 14 caps lock 9 hard drive 13 mute 9 power 9, 13 service considerations 29 pointing device, product description 5 100 - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 109
part numbers 75 power connector, identifying 14 power cord requirements for all countries 95 5 processors 1 product name 1 security 5 serviceability 6 video 4 wireless 4 product name 1 supported discs for Windows 8 computer models 87 USB flash drive for Windows 8 computer models 91 using HP - HP Pavilion Sleekbook CTO 14z-b000 | HP Pavilion Sleekbook 14 and HP Pavilion Ul - Page 110
69 spare part number 21, 26, 69 speakers spare part number 21, 26, 69 speakers, identifying 10 specifications computer 84 display 85 hard drive 85 supported discs recovery for Windows 8 computer models 87 system board removal 54 spare part numbers 18, 26, 27, 28, 54 System Diagnostics for Windows
HP Pavilion Sleekbook 14 and
HP Pavilion Ultrabook 14
Maintenance and Service Guide