HP Pavilion Touch 23-f200 Quick Setup Guide (Windows 8) - Page 20

Troubleshooting

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Symptom Possible solution I cannot connect to the Internet. 1. From the Start screen, type c, and then select Control Panel. 2. Under Network and Internet, select Connect to the Internet. Verify that you are using the proper cables for your Internet connection type. Your computer might have a dial-up modem and an Ethernet network adapter (also called a network interface card, or NIC). A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to a local area network (LAN). Do not connect a telephone cable to the network adapter, and do not plug a network cable into a telephone service line; doing so might damage the network adapter. Run the wireless setup wizard: 1. From the Start screen, type c, select Control Panel, select Network and Internet, and then select Network and Sharing Center. 2. In the Network and Sharing Center window, select Set up a new connection or network to open the wizard, and then follow the on-screen instructions. If your system has an external antenna, try to move the antenna to a better position. If the antenna is internal, try to move the computer. Try to connect again later, or contact your Internet service provider (ISP) for assistance. 16 Chapter 5 Troubleshooting

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Symptom
Possible solution
I cannot connect to
the Internet.
1.
From the Start screen, type
c
, and then select
Control Panel
.
2.
Under
Network and Internet
, select
Connect to the Internet
.
Verify that you are using the proper cables for your Internet connection type. Your
computer might have a dial-up modem and an Ethernet network adapter (also called a
network interface card, or NIC). A modem uses a standard telephone cable, whereas the
network adapter uses a network cable, to connect to a local area network (LAN). Do not
connect a telephone cable to the network adapter, and do not plug a network cable into a
telephone service line; doing so might damage the network adapter.
Run the
wireless setup wizard
:
1.
From the Start screen, type
c
, select
Control Panel
, select
Network and Internet
,
and then select
Network and Sharing Center
.
2.
In the
Network and Sharing Center
window, select
Set up a new connection or
network
to open the wizard, and then follow the on-screen instructions.
If your system has an external antenna, try to move the antenna to a better position. If the
antenna is internal, try to move the computer.
Try to connect again later, or contact your Internet service provider (ISP) for assistance.
16
Chapter 5
Troubleshooting