HP Pavilion a6700 PC Troubleshooting Guide - Page 29

Use high-quality discs to create your set of recovery discs. The verification standard for the recovery disc creation process is very high. You may see error messages such as Recording failure when writing disc or Error detected during disc verification. Your discs may be rejected if they are not defect-free. You will be prompted to insert a new blank disc to try again. It is normal that some of your discs may be rejected. The number of discs in the recovery disc set depends on your computer model (typically 1-3 DVD discs). The Recovery Disc Creator program tells you the specific number of blank discs needed to make the set. The process takes some time to verify that the information written on the disc is correct. You can quit the process at any time. The next time you run the program, it resumes where it left off. To create recovery discs: 1 Close all open programs. 2 Click the Windows Vista start button, All Programs, PC Help & Tools, and then click Recovery Disc Creation. 3 Follow the onscreen instructions. Label each disc as you make it (for example, Recovery 1, Recovery 2). 4 Store the recovery discs in a safe place. System Recovery Options You should attempt a system recovery in the following order: 1 Through the hard disk drive, from the Windows Vista Start menu. 2 Through the hard disk drive, by pressing the F11 key on the keyboard during system startup. 3 Through recovery discs that you create. 4 Through recovery discs purchased from HP Support. To purchase recovery discs, go to http://www.hp.com/support and visit the Software & Driver downloads page for your computer model. Starting system recovery from the hard disk drive Choose one of the following procedures to reinstall the software from the recovery image on your hard disk drive: System recovery from the Windows Vista Start menu System recovery at system startup System recovery from the Windows Vista Start menu If the computer is working, and Windows Vista is responding, use these steps to perform a system recovery. NOTE: System recovery deletes all data and programs you created or installed after purchase. Therefore, ensure you have backed up, to a removable disc, any data you want to keep. 1 Turn off the computer. 2 Disconnect all peripheral devices from the computer, except the monitor, keyboard, and mouse. 3 Turn on the computer. 4 Click the Windows Vista start button, All Programs, PC Help & Tools, and then click Recovery Manager. 5 In the Recovery Manager Welcome window, click the Advanced options button. 6 Choose the system recovery option that recovers your computer to its original factory condition, and then click Next. 7 Click Next at the next screen that prompts you to do so. Your computer restarts. NOTE: If your system does not detect a recovery partition, it will prompt you to insert a recovery disc. Insert the disc and proceed to Step 7 in the section "Starting system recovery from recovery discs" on page 26. Repairing Software Problems 25