HP Pavilion d4000 Warranty and Support Guide - Page 4

Warranty and License Information HP Total Care HP Total Care provides fast, friendly, and effective expert advice for all your HP products. If you have a question or if a problem arises, we offer extensive service and support options around the clock to better handle your needs. Go to your PC's Help and Support Center for the fastest resolutions. For more information on your support and services options visit: http://www.hp.com/go/totalcare Or http://www.hp.ca/totalcare (Canada) When should I contact HP Total Care Support and Services? • The Help and Support Center or other support tools on your PC did not identify or help solve your problem. • You either do not have Internet access or cannot connect to the Internet to use the HP Customer Care Web support site or to chat with qualified online support specialists. • There is obvious damage or a mechanical breakdown with your product, and it does not work. HP Total Care Agents are available 24 hours a day in English, Spanish (U.S. only) and French (CA only) via: 1-800-474-6836 (1-800-HP invent) Or 1-905-206-4663 (local to Mississauga) to provide expert assistance. NOTE: Support options, availability and hours vary by product, country/region, and language and are subject to change. If Necessary: Get Repair Customer Self Repair You can easily replace many of the internal and external PC parts yourself. This is the fastest method of repair, where the part is conveniently sent with next-day service to your home or business. We pay the shipping and handling. Detailed instructions are included to guide you through an easy repair, and if you have questions, call us for assistance. This service is free for the duration of the hardware warranty period. In some cases, HP will ask for a credit card as collateral for the part and will charge you for the retail price of the part if the failed part is not returned within thirty (30) days. Availability of this program may vary depending on your country/region. Pick Up and Return Service HP will arrange to have your PC picked up and delivered to an HP Central Repair Center. We pay for the round-trip shipping and handling. This service is free for the duration of the hardware warranty period. There are a few limitations and exclusions to this warranty (as well as some important details) and you'll find them described, in legal language, beginning on the next page. Carry-In Service You also have the option of taking your PC to an HP Authorized Service Provider (ASP). The ASP can facilitate the service on your PC. For a select number of ASPs same day repair service is available for your convenience. Visit http://www.hp.com/support to find the nearest authorized support provider in your area. Software Support HP provides technical software support for ninety (90) days from the date of purchase. This support includes assistance with installation, setup and basic configuration of software included by HP with the PC, excluding system optimization, customization and network configuration. Support for technical issues caused by viruses or spyware is available for a fee. HP Total Care Out-of-Warranty Support Options Even after your warranty has ended, HP can still provide you with service and support options. • For Visa and MasterCard holders in the United States or calls from Canada, please call 1-800-474-6836 (1-800-HP invent) or 1-905-206-4663 (local to Mississauga). • 1 time technical support, $40* U.S. per call • 1 year unlimited technical support $75* U.S. *Prices are subject to change without notice and may vary based on your product. Fees are charged to your Visa or MasterCard. 4