HP Pavilion dm4-1200 Resolving Start Up and No Boot Problems Checklist - Page 2
Symptom: Update Your Computer After Troubleshooting
View all HP Pavilion dm4-1200 manuals
Add to My Manuals
Save this manual to your list of manuals |
Page 2 highlights
Symptom: Computer may display an error message on a black screen during startup or boot Search www.microsoft.com for terms in error message Search www.hp.com for terms in error message May be able to start in BIOS mode and run memory and hard drive tests. Do the tasks listed under, "LEDs glow, fan noise is heard, but display is black." Symptom: Computer displays a blue screen or continually restarts Trying to restart the PC after an error message can usually bypass the error and the PC can run in Safe mode to install an update or patch. Search www.microsoft.com for terms in error message Search www.hp.com for terms in error message Boot to BIOS Diagnostics (f10) and run memory and hard drive diagnostic tests Boot to Windows Advanced boot options (f8) and: o Select Disable automatic restart on system failure to view error message Search www.microsoft.com for terms in error message Search www.hp.com for terms in error message o Run Repair Your Computer o Run Last Known Good Configuration (Advanced) o Select Boot into Safe Mode and then Run a Microsoft system restore o Select Boot into Safe Mode and then Uninstall recently installed programs o Select Boot into Safe Mode and then run Windows Update Symptom: Computer displays the Windows logo screen and stops responding Boot to Windows Advanced boot options (f8) and select Disable auto-restart to view error message o Search www.microsoft.com for terms in error message o Search www.hp.com for terms in error message Boot to BIOS mode (f10) and Restore the BIOS defaults (f9) Boot to BIOS mode (f10) and run Hard Drive Test Boot to Windows Advanced boot options (f8) and select Last Known Good Configuration (Advanced) Boot to Windows Advanced boot options (f8) and select Boot into Safe Mode and then Uninstall recently installed programs Symptom: Update Your Computer After Troubleshooting A Problem When the computer starts into Windows normally, you should install the latest updates and patches to prevent other start-up problems. Go to http://www.hp.com/go/helpandsupport Run HP Support Assistant www.hp.com/go/helpandsupport for latest updates Run Windows Update www.update.microsoft.com for latest Microsoft updates Run the anti-virus program