HP Pavilion g3100 PC Troubleshooting - Page 30

12 Turn off the computer, reconnect all peripheral devices, and turn the computer back on. 13 Perform the procedure "Performing the post-recovery procedure" on page 27. System recovery at system startup If Windows Vista is not responding, but the computer is working, use these steps to perform a system recovery: NOTE: System recovery deletes all data and programs that you created or installed after purchase. Therefore, ensure you back up any data that you want to keep onto a removable disc. 1 Turn off the computer. If necessary, press and hold the On button until the computer turns off. 2 Disconnect all peripheral devices from the computer, except the monitor, keyboard, and mouse. 3 Press the On button to turn on the computer. 4 Immediately, when you see the initial company logo screen appear, press the F11 key on your keyboard repeatedly until the Recovery Manager window appears. 5 Click Advanced options. 6 In the Advanced options window, click System recovery, and then Next. 7 Click No to back up files (if you have already done so), and then click Next. System recovery begins. After system recovery is complete, the computer restarts. 8 Complete the registration process, and wait until you see the desktop. 9 Turn off the computer, reconnect all peripheral devices, and turn the computer back on. 10 Perform the procedure "Performing the post-recovery procedure" on page 27. Running system recovery from recovery discs This section contains the procedure for performing a system recovery from the recovery discs you created as described in "Creating Recovery Discs" on page 24. NOTE: System recovery option deletes all data and programs that you created or installed after purchase. Therefore, ensure you back up any data you want to keep onto a removable disc. To run the system recovery program using recovery discs: 1 If the computer is working, create a backup CD or DVD containing all the data files you want to save. When you are done, remove the backup disc from the drive tray. CAUTION: All data on the hard disk drive will be deleted. You will lose data if it is not backed up. 2 Insert recovery disc #1 into the appropriate drive tray (CD or DVD), and close the tray. 3 If the computer responds, click the Windows Start Button, click the Arrow button next to the Lock button, and then click Shut Down. Or If the computer does not respond, press and hold the On button for approximately 5 seconds, or until the computer turns off. 4 Disconnect all peripheral devices from the computer, except the monitor, keyboard, and mouse. 5 Press the On button to turn on the computer. A window may open, prompting you to choose between running system recovery from the discs or from your hard drive. 26 Troubleshooting and Maintenance Guide