HP Pavilion g4-2000 HP Pavilion g4 Notebook PC - Maintenance and Service Guide
HP Pavilion g4-2000 Manual
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- HP Pavilion g4-2000 | HP Pavilion g4 Notebook PC - Maintenance and Service Guide - Page 1
HP Pavilion g4 Notebook PC Maintenance and Service Guide - HP Pavilion g4-2000 | HP Pavilion g4 Notebook PC - Maintenance and Service Guide - Page 2
Devices, Inc. Bluetooth is a trademark owned countries. Microsoft and Windows are U.S. registered trademarks HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP - HP Pavilion g4-2000 | HP Pavilion g4 Notebook PC - Maintenance and Service Guide - Page 3
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional - HP Pavilion g4-2000 | HP Pavilion g4 Notebook PC - Maintenance and Service Guide - Page 4
iv Safety warning notice - HP Pavilion g4-2000 | HP Pavilion g4 Notebook PC - Maintenance and Service Guide - Page 5
20 Sequential part number listing ...20 4 Removal and replacement procedures ...24 Preliminary replacement requirements 24 Tools required ...24 Service considerations ...24 Plastic parts ...24 Cables and connectors 24 Drive handling 25 Grounding guidelines ...25 Electrostatic discharge damage 25 - HP Pavilion g4-2000 | HP Pavilion g4 Notebook PC - Maintenance and Service Guide - Page 6
drive without an operating system 38 Memory module ...38 WLAN module ...41 Keyboard ...43 Top cover ...46 Speakers ...49 Power button board ...50 TouchPad ...78 6 Specifications ...79 Computer specifications ...79 35.6 cm (14.0 in), display specifications 80 Hard drive specifications ...80 DVD± - HP Pavilion g4-2000 | HP Pavilion g4 Notebook PC - Maintenance and Service Guide - Page 7
Backup and Restore 85 Restore and recovery ...86 Restoring to a previous system restore point 86 Restoring specific files ...86 Restoring specific files using Windows Backup and Restore 86 Recovering the original system using HP Recovery Manager 86 What you need to know 86 Recovering using - HP Pavilion g4-2000 | HP Pavilion g4 Notebook PC - Maintenance and Service Guide - Page 8
viii - HP Pavilion g4-2000 | HP Pavilion g4 Notebook PC - Maintenance and Service Guide - Page 9
Name Processors Chipset Graphics Display Panel Memory Description HP Pavilion g4 Notebook PC 2nd Generation Intel® CoreTM processors: Intel Core video memory (128 MB×16 DDR3 @ 900 MHz × 8 modules); 128 bit M2 package, supports HD Decode, DX11, HDMI, PX5, and BACO ● AMD Radeon HD 7670M with 1024 MB - HP Pavilion g4-2000 | HP Pavilion g4 Notebook PC - Maintenance and Service Guide - Page 10
-accessible Serial ATA (SATA) Supports HP 3D Drive Guard Supports the following single hard drive Supports DVD±RW Super Multi Double-Layer Combo Drive Supports zero-power optical drive One digital microphone HD audio Supports Dolby Advanced Audio v2 2 Pavilion-branded Altec Lansing speakers Supports - HP Pavilion g4-2000 | HP Pavilion g4 Notebook PC - Maintenance and Service Guide - Page 11
Category External media card Internal media card Ports Keyboard/pointing devices Power requirements Description Support for the following WLAN formats: ● Atheros 9485GN 802.11b/g/n 1×1 WiFi Adapter and 3012 Bluetooth 4.0 Combo Adapter (select models only) ● Atheros HB125 802.11b/g/n 1×1 WiFi - HP Pavilion g4-2000 | HP Pavilion g4 Notebook PC - Maintenance and Service Guide - Page 12
Security Operating system Serviceability Description Support for the following batteries: ● 6 cell, 2.20 Ah (47 Wh) Li-ion battery ● 6 cell, 2.55 Ah (55 Wh) Li-ion battery (select models only) Supports fast charge Security cable slot Preinstalled: ● Microsoft Windows® 7 Home Professional 64 - HP Pavilion g4-2000 | HP Pavilion g4 Notebook PC - Maintenance and Service Guide - Page 13
, refer to the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. These notices are located in Help and Support. Display 5 - HP Pavilion g4-2000 | HP Pavilion g4 Notebook PC - Maintenance and Service Guide - Page 14
the loss of unsaved information. If the computer has stopped responding and Microsoft Windows shutdown procedures are ineffective, press and hold the power button down for at least and Security > Power Options, or see the HP User Guide. Produce sound. 6 Chapter 2 External component identification - HP Pavilion g4-2000 | HP Pavilion g4 Notebook PC - Maintenance and Service Guide - Page 15
Keys Component (1) esc key (2) fn key (3) Operating system logo key (4) Action keys (5) Operating system applications key Description Displays system information when pressed in combination with the fn key. Displays system information when pressed in combination with the esc key. Displays - HP Pavilion g4-2000 | HP Pavilion g4 Notebook PC - Maintenance and Service Guide - Page 16
sound is off. ● Off: Computer sound is on. ● White: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth® device, is on. ● Amber: All wireless devices are off. ● Amber: The TouchPad is off. ● Off: The TouchPad is on. 8 Chapter 2 External component - HP Pavilion g4-2000 | HP Pavilion g4 Notebook PC - Maintenance and Service Guide - Page 17
TouchPad Component (1) (2) TouchPad on/off button TouchPad light (3) TouchPad zone (4) Left TouchPad button (5) Right TouchPad button Description Turns the TouchPad on or off. ● Amber: The TouchPad is off. ● Off: The TouchPad is on. Moves the on-screen pointer and selects or activates items - HP Pavilion g4-2000 | HP Pavilion g4 Notebook PC - Maintenance and Service Guide - Page 18
, see the Regulatory, Safety and Environmental Notices. NOTE: When a device is connected to a headphone jack, the computer speakers are disabled. Supports the following digital card formats: ● Secure Digital (SD) Memory Card ● Secure Digital Extended Capacity (SDxC) Memory Card ● Secure Digital High - HP Pavilion g4-2000 | HP Pavilion g4 Notebook PC - Maintenance and Service Guide - Page 19
. Hibernation is an energy-saving mode that uses the least amount of power. ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. Connects an optional USB 2.0 compatible device. ● White: The AC adapter is connected and the battery - HP Pavilion g4-2000 | HP Pavilion g4 Notebook PC - Maintenance and Service Guide - Page 20
on and off during routine operation. (4) Keyboard access, optical drive, solid-state The service door provides access to the keyboard, optical drive (SSD)/hard drive bay, functionality, and then contact customer support through Help and Support. 12 Chapter 2 External component identification - HP Pavilion g4-2000 | HP Pavilion g4 Notebook PC - Maintenance and Service Guide - Page 21
. The part number helps a service technician to determine what components and parts are needed. This number describes the duration of the warranty period for the computer. This is the alphanumeric identifier needed to locate documents, drivers, and support for the computer. Service label 13 - HP Pavilion g4-2000 | HP Pavilion g4 Notebook PC - Maintenance and Service Guide - Page 22
Computer major components 14 Chapter 3 Illustrated parts catalog - HP Pavilion g4-2000 | HP Pavilion g4 Notebook PC - Maintenance and Service Guide - Page 23
NOTE: For more display assembly spare part information, see Display assembly subcomponents on page 18. Keyboard (includes keyboard cable): Keyboard with black finish: ● For use in Brazil ● For use in Canada ● For use in India ● For use in Japan ● For use in Latin America ● For use in South Korea - HP Pavilion g4-2000 | HP Pavilion g4 Notebook PC - Maintenance and Service Guide - Page 24
Item (10) (11) (12) (13) (14) (15) (16) (17) (18) (19) Component Spare part number Processor (includes replacement thermal material): ● Intel Core i5-2450M processor (2.50 GHz, SC turbo up to 3.10 GHz, 1333 MHz/3.0 676359-001 MB L3 cache, dual core, 35 W) ● Intel Core i3-2350M processor (2.30 - HP Pavilion g4-2000 | HP Pavilion g4 Notebook PC - Maintenance and Service Guide - Page 25
and Bluetooth 3.0+HS Combo Adapter 656120-001 ● Ralink RT5390F 802.11b/g/n 1×1 WiFi Adapter 670691-001 Optical drive (includes bezel and bracket): ● Blu-ray ROM DVD±R/RW Super Multi Double-Layer Drive 680557-001 ● DVD±RW Super Multi Double-Layer Combo Drive 680556-001 Service door (includes - HP Pavilion g4-2000 | HP Pavilion g4 Notebook PC - Maintenance and Service Guide - Page 26
Display assembly subcomponents Item (1) (2) (3) (4) (5) (6) (7) (8) Component Display bezel Webcam/microphone module Display Hinge Kit (includes left and right display hinges and brackets) 35.6 cm (14.0 in), HD, LED, BrightView display panel Antenna Kit (includes left and right wireless antenna - HP Pavilion g4-2000 | HP Pavilion g4 Notebook PC - Maintenance and Service Guide - Page 27
Mass storage devices Item (1) (2) Component Optical drive (includes bezel and bracket): ● Blu-ray ROM DVD±R/RW Super Multi Double-Layer Drive ● DVD±RW Super Multi Double-Layer Combo Drive Hard drive SATA, does not include hard drive bumpers, bracket, or cable: 9.5 mm (0.37 in) × 6.35 cm (2.50 in): - HP Pavilion g4-2000 | HP Pavilion g4 Notebook PC - Maintenance and Service Guide - Page 28
a graphics subsystem with discrete memory only) 609947-001 ● 65 W HP Smart AC adapter (for select computer models equipped with a graphics subsystem North America ● For use in Europe 490371-001 490371-021 ● For use in India 490371-D61 ● For use in Japan 490371-291 ● For use in the People - HP Pavilion g4-2000 | HP Pavilion g4 Notebook PC - Maintenance and Service Guide - Page 29
83 m) Power cord for use in Argentina (black, 3 in, 1.83 m) Power cord for use in India (black, 3 in, 1.83 m) 6 cell, 47 Whr, 2.20 Ah Li-ion battery 6 cell 4313GN 802.11b/g/n 1x1 WiFi and 2070 Bluetooth 3.0+HS combination adapter (select models only) 65 W HP Smart AC adapter with PFC (for computer - HP Pavilion g4-2000 | HP Pavilion g4 Notebook PC - Maintenance and Service Guide - Page 30
Wireless-N 2230 802.11b/g/n 2×2 WiFi and Bluetooth Combo Adapter Ralink RT5390F 802.11b/g/n 1×1 WiFi Keyboard with black finish for use in Taiwan (includes cable) Keyboard with black finish for use in South Korea (includes cable) Keyboard with black finish for use in India (includes cable) Keyboard - HP Pavilion g4-2000 | HP Pavilion g4 Notebook PC - Maintenance and Service Guide - Page 31
TouchPad button board (includes cable) Power button board (includes cable) Plastics Kit (includes service door) 35.6 cm (14.0 in), HD, LED, BrightView display panel Rubber TouchPad LED board (includes cable) Keyboard with white finish for use in Latin America Keyboard with white finish for use in - HP Pavilion g4-2000 | HP Pavilion g4 Notebook PC - Maintenance and Service Guide - Page 32
plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions. Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable - HP Pavilion g4-2000 | HP Pavilion g4 Notebook PC - Maintenance and Service Guide - Page 33
Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is - HP Pavilion g4-2000 | HP Pavilion g4 Notebook PC - Maintenance and Service Guide - Page 34
Event Walking across carpet Walking across vinyl floor Motions of bench worker Removing DIPS from plastic tube Removing DIPS from vinyl tray Removing DIPS from Styrofoam Removing bubble pack from PCB Packing PCBs in foam-lined box Typical electrostatic voltage levels Relative humidity 10% 40% - HP Pavilion g4-2000 | HP Pavilion g4 Notebook PC - Maintenance and Service Guide - Page 35
. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of staticsafe - HP Pavilion g4-2000 | HP Pavilion g4 Notebook PC - Maintenance and Service Guide - Page 36
procedures This chapter provides removal and replacement procedures. There are as many as 63 screws that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw and screw lock size and location during removal and replacement. 28 Chapter 4 Removal and - HP Pavilion g4-2000 | HP Pavilion g4 Notebook PC - Maintenance and Service Guide - Page 37
. The part number helps a service technician to determine what components and parts are needed. This number describes the duration of the warranty period for the computer. This is the alphanumeric identifier needed to locate documents, drivers, and support for the computer. Component replacement - HP Pavilion g4-2000 | HP Pavilion g4 Notebook PC - Maintenance and Service Guide - Page 38
Computer feet Description Rubber feet kit Spare part number 680563-001 The computer feet are adhesive-backed rubber pads. There are 4 rubber feet that attach to the base enclosure in the locations illustrated below. 30 Chapter 4 Removal and replacement procedures - HP Pavilion g4-2000 | HP Pavilion g4 Notebook PC - Maintenance and Service Guide - Page 39
Battery Description 6-cell, 55-Whr, 2.55-Ah Li-ion battery 6-cell, 47-Whr, 2.20-Ah Li-ion battery Spare part number 593554-001 593553-001 Before disassembling the computer, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the - HP Pavilion g4-2000 | HP Pavilion g4 Notebook PC - Maintenance and Service Guide - Page 40
battery (see Battery on page 31). 1. Using a small Phillips screwdriver, loosen the service door screw (1). 2. Slide the service door (2) forward slightly and lift the front right corner (3) to tilt the service door. 3. Remove the service door (4) at an angle. Reverse this procedure to replace the - HP Pavilion g4-2000 | HP Pavilion g4 Notebook PC - Maintenance and Service Guide - Page 41
AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 31). 5. Remove the service door (see Service door on page 32). Remove the optical drive: 1. Using a small Phillips screwdriver, remove the Phillips M2.5 x 6.5 screw (1) that secures the optical - HP Pavilion g4-2000 | HP Pavilion g4 Notebook PC - Maintenance and Service Guide - Page 42
3. Pull the optical drive (3) out from the front until the optical drive is completely removed from the computer. 4. Remove the two Phillips M2.0 x 3.0 screws (1) that secure the optical drive bracket to the optical drive and then remove the bracket (2) from the optical drive. 34 Chapter 4 Removal - HP Pavilion g4-2000 | HP Pavilion g4 Notebook PC - Maintenance and Service Guide - Page 43
5. Insert a straightened paper clip (1) into the release access opening in the bezel. 6. Press the release tab (2) and remove the bezel from the tab side (3). 7. Remove the bezel (4) from the optical drive. Reverse this procedure to reassemble and install the optical drive. Component replacement - HP Pavilion g4-2000 | HP Pavilion g4 Notebook PC - Maintenance and Service Guide - Page 44
from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 31). 5. Remove the service door (see Service door on page 32). Remove the hard drive: 1. Disconnect the hard drive cable (1) from the computer. 36 Chapter 4 Removal and replacement - HP Pavilion g4-2000 | HP Pavilion g4 Notebook PC - Maintenance and Service Guide - Page 45
2. Lift the hard drive (2) to remove. 3. Disconnect the hard drive cable (1). Remove the front bumper (2) and back bumper (3). 4. Remove the four Phillips M3.0×3.5 screws (4), and then remove the bracket (5) from the hard drive. Replacing a hard drive To install a hard drive, reverse the removal - HP Pavilion g4-2000 | HP Pavilion g4 Notebook PC - Maintenance and Service Guide - Page 46
the instructions included with your system recovery discs or that are available from the support site (http://www.hp. is complete, the computer reboots and the Windows Setup screen displays. After the operating system service door (see Service door on page 32). 38 Chapter 4 Removal - HP Pavilion g4-2000 | HP Pavilion g4 Notebook PC - Maintenance and Service Guide - Page 47
To add or replace a memory module: 1. Spread the retention clips (1) on each side of the memory module slot to release the memory module. (The memory module tilts up.) 2. Remove the memory module (2) by pulling it away from the slot at an angle. CAUTION: To prevent damage to the memory module, hold - HP Pavilion g4-2000 | HP Pavilion g4 Notebook PC - Maintenance and Service Guide - Page 48
5. Gently press the memory module (3) down, applying pressure to both the left and right edges of the module, until the retention clips snap into place. 40 Chapter 4 Removal and replacement procedures - HP Pavilion g4-2000 | HP Pavilion g4 Notebook PC - Maintenance and Service Guide - Page 49
/g/n 1x1 WiFi and 2070 Bluetooth 3.0+HS combination adapter (select 600370-001 to restore device functionality, and then contact technical support. Before removing the WLAN module, follow these (see Battery on page 31). 5. Remove the service door (see Service door on page 32). Remove the WLAN module: - HP Pavilion g4-2000 | HP Pavilion g4 Notebook PC - Maintenance and Service Guide - Page 50
3. Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: The WLAN module is designed with a notch to prevent incorrect installation into the WLAN module socket. Reverse this procedure to install the WLAN module. 42 Chapter 4 Removal and replacement procedures - HP Pavilion g4-2000 | HP Pavilion g4 Notebook PC - Maintenance and Service Guide - Page 51
India For use in Japan For use in Latin America For use in South Korea For use in Taiwan For use in Thailand For use in the United States White keyboard Remove the battery (see Battery on page 31). 5. Remove the service door (see Service door on page 32). 6. Remove the optical drive (see Optical - HP Pavilion g4-2000 | HP Pavilion g4 Notebook PC - Maintenance and Service Guide - Page 52
left side. 4. Insert a finger or thin tool into the optical drive bay, and then press on the back of the keyboard until the keyboard disengages from the computer. NOTE: The keyboard icon in the optical drive bay indicates the point to apply pressure. 5. Turn the computer right-side up with the - HP Pavilion g4-2000 | HP Pavilion g4 Notebook PC - Maintenance and Service Guide - Page 53
toward the display panel. 7. Tilt the keyboard forward (1) onto the palm rest. Release the zero insertion force (ZIF) connector (2) to which the keyboard cable is attached, and then disconnect the keyboard cable (3) from the system board. 8. Remove the keyboard. Reverse this procedure to install the - HP Pavilion g4-2000 | HP Pavilion g4 Notebook PC - Maintenance and Service Guide - Page 54
door (see Service door on page 32). 6. Remove the optical drive (see Optical drive on page 33). 7. Remove the hard drive (see Hard drive on page 36). 8. Remove the keyboard (see Keyboard on page 43). When replacing the top cover, be sure that the following components are removed from the defective - HP Pavilion g4-2000 | HP Pavilion g4 Notebook PC - Maintenance and Service Guide - Page 55
the system board: (1) Power button board ZIF cable (2) Speaker cable (3) TouchPad button board ZIF cable 2. Remove the following screws under the keyboard: (1) Three Phillips M2.5 x 3.0 (2) Three Phillips M2.5 x 6.5 3. Close the computer. 4. Turn the computer upside down, with the front toward you - HP Pavilion g4-2000 | HP Pavilion g4 Notebook PC - Maintenance and Service Guide - Page 56
5. Remove the following screws that secure the top cover to the computer: (1) Two Phillips M2.5 x 7.5 (2) Five Phillips M2.5 x 6.5 6. Turn the computer right-side up, with the front toward you. 7. Open the computer. 8. Lift the front edge of the top cover (1) until the left and right sides disengage - HP Pavilion g4-2000 | HP Pavilion g4 Notebook PC - Maintenance and Service Guide - Page 57
door (see Service door on page 32). 6. Remove the optical drive (see Optical drive on page 33). 7. Remove the hard drive (see Hard drive on page 36). 8. Remove the keyboard (see Keyboard on page 43). 9. Remove the top cover (see Top cover on page 46). Remove the speakers: 1. Remove the Phillips - HP Pavilion g4-2000 | HP Pavilion g4 Notebook PC - Maintenance and Service Guide - Page 58
door (see Service door on page 32). 6. Remove the optical drive (see Optical drive on page 33). 7. Remove the hard drive (see Hard drive on page 36). 8. Remove the keyboard (see Keyboard on page 43). 9. Remove the top cover (see Top cover on page 46). 10. Remove the speakers (see Speakers on page - HP Pavilion g4-2000 | HP Pavilion g4 Notebook PC - Maintenance and Service Guide - Page 59
door (see Service door on page 32). 6. Remove the optical drive (see Optical drive on page 33). 7. Remove the hard drive (see Hard drive on page 36). 8. Remove the keyboard (see Keyboard on page 43). 9. Remove the top cover (see Top cover on page 46). Remove the TouchPad button board and cable - HP Pavilion g4-2000 | HP Pavilion g4 Notebook PC - Maintenance and Service Guide - Page 60
5. Lift the TouchPad button board (4) slightly to perform the next step. 6. Carefully invert the TouchPad button board (1). 7. Release the ZIF connector to which the TouchPad LED board cable is connected, and then disconnect the TouchPad LED board cable (2) from the TouchPad button board. 8. Lift - HP Pavilion g4-2000 | HP Pavilion g4 Notebook PC - Maintenance and Service Guide - Page 61
door (see Service door on page 32). 6. Remove the optical drive (see Optical drive on page 33). 7. Remove the hard drive (see Hard drive on page 36). 8. Remove the keyboard (see Keyboard on page 43). 9. Remove the top cover (see Top cover on page 46). 10. Remove the TouchPad button board (see - HP Pavilion g4-2000 | HP Pavilion g4 Notebook PC - Maintenance and Service Guide - Page 62
door (see Service door on page 32). 6. Remove the optical drive (see Optical drive on page 33). 7. Remove the hard drive (see Hard drive on page 36). 8. Remove the keyboard (see Keyboard on page 43). 9. Remove the top cover (see Top cover on page 46). Remove the display assembly: 1. Disconnect - HP Pavilion g4-2000 | HP Pavilion g4 Notebook PC - Maintenance and Service Guide - Page 63
: It may be necessary to release the USB board ZIF cable to remove the wireless antenna cables. CAUTION: Support the display assembly when removing the following screws. Failure to support the display assembly can result in damage to the display assembly and other computer components. 3. Remove the - HP Pavilion g4-2000 | HP Pavilion g4 Notebook PC - Maintenance and Service Guide - Page 64
5. If it is necessary to replace the display bezel or any of the display assembly subcomponents: a. Remove the plastic screw covers (1) and the two Phillips M2.5 × 3.5 screws (2) that secure the display bezel to the display assembly. b. Flex the inside edges of the top edge (1), the left and right - HP Pavilion g4-2000 | HP Pavilion g4 Notebook PC - Maintenance and Service Guide - Page 65
b. Disconnect the webcam/microphone cable (2) from the webcam/microphone module. c. Remove the webcam/microphone module. The webcam/microphone module is available using spare part number 680577-001. 7. If it is necessary to replace the hinge covers, to remove the display cable, or to remove the - HP Pavilion g4-2000 | HP Pavilion g4 Notebook PC - Maintenance and Service Guide - Page 66
8. If it is necessary to replace the display panel: a. Remove the four bottom Phillips M2.5 × 3.5 screws and the two top Phillips M2.5 × 2.5 screws that secure the display panel to the display enclosure. b. Lift the top edge of the display enclosure, (1) and then swing it up and forward until it is - HP Pavilion g4-2000 | HP Pavilion g4 Notebook PC - Maintenance and Service Guide - Page 67
c. Release the adhesive strip (2) that secures the display panel cable to the display panel, and then disconnect the display panel cable (3) from the display panel. d. Remove the display panel. The display panel cable is available using spare part number 680547-001. 9. If it is necessary to replace - HP Pavilion g4-2000 | HP Pavilion g4 Notebook PC - Maintenance and Service Guide - Page 68
b. Remove the display hinges (2). The display hinges include the display hinges and brackets and are available using spare part number 680554-001. 10. If it is necessary to replace the display panel cable: a. Release the tabs (1) built into the display enclosure shielding that secure the display - HP Pavilion g4-2000 | HP Pavilion g4 Notebook PC - Maintenance and Service Guide - Page 69
cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 31. 5. Remove the service door (see Service door on page 32). 6. Remove the optical drive (see Optical drive on page 33). 7. Remove the hard drive (see Hard drive on page 36 - HP Pavilion g4-2000 | HP Pavilion g4 Notebook PC - Maintenance and Service Guide - Page 70
Remove the optical drive cable: 1. Disconnect the optical drive cable (1) from the system board . 2. Release the optical drive cable (2) from the clips built into the base enclosure. 3. Release the optical drive connector from the base enclosure by prying the clips (3) that secure the optical drive - HP Pavilion g4-2000 | HP Pavilion g4 Notebook PC - Maintenance and Service Guide - Page 71
door (see Service door on page 32). 6. Remove the optical drive (see Optical drive on page 33). 7. Remove the hard drive (see Hard drive on page 36). 8. Remove the keyboard (see Keyboard on page 43). 9. Remove the top cover (see Top cover on page 46). Remove the USB board: 1. If not released already - HP Pavilion g4-2000 | HP Pavilion g4 Notebook PC - Maintenance and Service Guide - Page 72
door (see Service door on page 32). 6. Remove the optical drive (see Optical drive on page 33). 7. Remove the hard drive (see Hard drive on page 36). 8. Remove the keyboard (see Keyboard on page 43). 9. Remove the top cover (see Top cover on page 46). Remove the power connector cable: 1. Disconnect - HP Pavilion g4-2000 | HP Pavilion g4 Notebook PC - Maintenance and Service Guide - Page 73
door (see Service door on page 32). 6. Remove the optical drive (see Optical drive on page 33). 7. Remove the hard drive (see Hard drive on page 36). 8. Remove the keyboard (see Keyboard on page 43). 9. Remove the top cover (see Top cover on page 46). When replacing the system board, be sure that - HP Pavilion g4-2000 | HP Pavilion g4 Notebook PC - Maintenance and Service Guide - Page 74
Remove the system board: 1. Disconnect the following cables from the system board: (1) Display panel cable (2) optical drive cable (3) USB board cable (4) Power connector cable 2. Remove the Phillips M2.5 × 4.5 screw (1) that secures the system board to the base enclosure. 3. Lift the right side of - HP Pavilion g4-2000 | HP Pavilion g4 Notebook PC - Maintenance and Service Guide - Page 75
door (see Service door on page 32). 6. Remove the optical drive (see Optical drive on page 33). 7. Remove the hard drive (see Hard drive on page 36). 8. Remove the keyboard (see Keyboard on page 43). 9. Remove the top cover (see Top cover on page 46). 10. Remove the system board (see System board - HP Pavilion g4-2000 | HP Pavilion g4 Notebook PC - Maintenance and Service Guide - Page 76
door (see Service door on page 32). 6. Remove the optical drive (see Optical drive on page 33). 7. Remove the hard drive (see Hard drive on page 36). 8. Remove the keyboard (see Keyboard on page 43). 9. Remove the top cover (see Top cover on page 46). 10. Remove the system board (see System board - HP Pavilion g4-2000 | HP Pavilion g4 Notebook PC - Maintenance and Service Guide - Page 77
kits. ● Thermal paste is used on the processor (1) and the heat sink section (2) that services it ● A thermal pad is used on the graphics subsystem chip (3) and the heat sink section (4) that services it (only on computer models equipped with a graphics subsystem with discrete memory) 1. If it is - HP Pavilion g4-2000 | HP Pavilion g4 Notebook PC - Maintenance and Service Guide - Page 78
3. Disengage the two clips that secure the fan to the heat sink and remove the heat sink (2) from the fan. Reverse this procedure to reassemble and install the fan and heat sink. 70 Chapter 4 Removal and replacement procedures - HP Pavilion g4-2000 | HP Pavilion g4 Notebook PC - Maintenance and Service Guide - Page 79
door (see Service door on page 32). 6. Remove the optical drive (see Optical drive on page 33). 7. Remove the hard drive (see Hard drive on page 36). 8. Remove the keyboard (see Keyboard on page 43). 9. Remove the top cover (see Top cover on page 46). 10. Remove the system board (see System board - HP Pavilion g4-2000 | HP Pavilion g4 Notebook PC - Maintenance and Service Guide - Page 80
2. Remove the PCH heat sink by lifting straight up (2). NOTE: Due to the adhesive quality of the thermal material located between the heat sink and system board components, it may be necessary to move the heat sink from side to side to detach it. NOTE: The thermal material must be thoroughly - HP Pavilion g4-2000 | HP Pavilion g4 Notebook PC - Maintenance and Service Guide - Page 81
Remove the battery (see Battery on page 31). 5. Remove the service door (see Service door on page 32). 6. Remove the optical drive (see Optical drive on page 33). 7. Remove the hard drive (see Hard drive on page 36). 8. Remove the keyboard (see Keyboard on page 43). 9. Remove the top cover (see Top - HP Pavilion g4-2000 | HP Pavilion g4 Notebook PC - Maintenance and Service Guide - Page 82
Utility. Errors can prevent the computer from operating properly. Starting Setup Utility NOTE: An external keyboard or mouse connected to a USB port can be used with Setup Utility only if USB legacy support is enabled. To start Setup Utility, follow these steps: 1. Turn on or restart the computer - HP Pavilion g4-2000 | HP Pavilion g4 Notebook PC - Maintenance and Service Guide - Page 83
boxes and return to the main Setup Utility screen, press esc, and then follow the on-screen instructions. NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard to navigate and make selections in Setup Utility. 2. Press f10 to enter Setup Utility. To exit - HP Pavilion g4-2000 | HP Pavilion g4 Notebook PC - Maintenance and Service Guide - Page 84
. 4. Follow the on-screen instructions. 5. To save your changes and HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting - HP Pavilion g4-2000 | HP Pavilion g4 Notebook PC - Maintenance and Service Guide - Page 85
System BIOS) can be displayed by pressing fn+esc (if you are already in Windows) or by using Setup Utility. 1. Start Setup Utility. 2. Use a pointing , or cord. 1. Select Start > Help and Support > Maintain. 2. Follow the on-screen instructions to identify your computer and access the BIOS update you - HP Pavilion g4-2000 | HP Pavilion g4 Notebook PC - Maintenance and Service Guide - Page 86
test and checks for intermittent problems that the start-up test HP support to report the issue and purchase a replacement battery. You can also view system information and error logs in the System Diagnostics window then follow the on-screen instructions. NOTE: If you need to stop a - HP Pavilion g4-2000 | HP Pavilion g4 Notebook PC - Maintenance and Service Guide - Page 87
6 Specifications Computer specifications Metric U.S. Dimensions: Width 34.7 cm 13.67 in Depth 23.1 cm 9.10 in Height (front to back) 3.0 cm to standards specify thermal limits for plastic surfaces. The computer operates well within this range of temperatures. Computer specifications 79 - HP Pavilion g4-2000 | HP Pavilion g4 Notebook PC - Maintenance and Service Guide - Page 88
7200 and 5400 rpm Operating temperature 5°C to 55°C (41°F to 131°F) *Size refers to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly. NOTE: Certain restrictions and exclusions apply. Contact support for details. 80 Chapter - HP Pavilion g4-2000 | HP Pavilion g4 Notebook PC - Maintenance and Service Guide - Page 89
DVD±RW SuperMulti Double-Layer Combo Drive specifications Applicable disc Read Write Random access time DVD CD Cache buffer Data transfer rate 24X CD-ROM 8X DVD-ROM 24X CD KB/sec 5,400 KB/sec 2,700 KB/sec 6,750 KB/sec Multiword DMA Mode DVD±RW SuperMulti Double-Layer Combo Drive specifications 81 - HP Pavilion g4-2000 | HP Pavilion g4 Notebook PC - Maintenance and Service Guide - Page 90
BD ROM DVD±R/RW Super Multi Double-Layer Drive specifications Applicable disc Read Write Random access time BD DVD CD Cache buffer Data transfer rate 24X CD-ROM 8X DVD-ROM 4X BD KB/sec 2,700 KB/sec 6,750 KB/sec 4,500 KB/sec 4,500 KB/sec 4,500 KB/sec Multiword DMA Mode 82 Chapter 6 Specifications - HP Pavilion g4-2000 | HP Pavilion g4 Notebook PC - Maintenance and Service Guide - Page 91
these recovery tools carefully, and keep them in a safe place. ● HP Recovery Manager examines the computer and determines the required storage capacity for the discs, or you can obtain recovery discs for your computer from the HP website. If you use an external optical drive, it must be connected - HP Pavilion g4-2000 | HP Pavilion g4 Notebook PC - Maintenance and Service Guide - Page 92
instructions to continue. To recover, see Recovering the original system using HP Recovery Manager on page 86 Creating system restore points A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a specific , see Help and Support. Creating a system - HP Pavilion g4-2000 | HP Pavilion g4 Notebook PC - Maintenance and Service Guide - Page 93
to save space. To back up: 1. Select Start > Control Panel > System and Security > Backup and Restore. 2. Follow the on-screen instructions to schedule and create a backup. NOTE: Windows includes the User Account Control feature to improve the security of the computer. You may be prompted for your - HP Pavilion g4-2000 | HP Pavilion g4 Notebook PC - Maintenance and Service Guide - Page 94
up before. Restoring specific files using Windows Backup and Restore Windows allows you to restore files that were backed up using Windows Backup and Restore: 1. Select Start > Control Panel > System and Security > Backup and Restore. 2. Follow the on-screen instructions to restore your backup - HP Pavilion g4-2000 | HP Pavilion g4 Notebook PC - Maintenance and Service Guide - Page 95
system from the HP website. ● The Minimized Image Recovery option is recommended for advanced users only. All hardwarerelated drivers and software are screen. 2. Click System Recovery in the HP Recovery Manager window. 3. Follow the on-screen instructions. Recovering using the recovery media 1. If - HP Pavilion g4-2000 | HP Pavilion g4 Notebook PC - Maintenance and Service Guide - Page 96
. 2. Restart the computer. 3. Press esc while the computer is restarting, and then press f9 for boot options. 4. Select the flash drive from the boot options window. 88 Chapter 7 Backing up, restoring, and recovering - HP Pavilion g4-2000 | HP Pavilion g4 Notebook PC - Maintenance and Service Guide - Page 97
8 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment - HP Pavilion g4-2000 | HP Pavilion g4 Notebook PC - Maintenance and Service Guide - Page 98
Requirements for specific countries and regions Country/region Argentina Australia Austria Belgium Brazil Canada Chile Denmark Finland France Germany India Israel Italy Japan The Netherlands New Zealand Norway The People's Republic of China Saudi Arabia Singapore South Africa South Korea Sweden - HP Pavilion g4-2000 | HP Pavilion g4 Notebook PC - Maintenance and Service Guide - Page 99
flexible cord must be Type H05VV-F 3-conductor, 0.75 mm² or 1.00 mm2 conductor size, with plug BS 1363/A with BSI or ASTA marks. Requirements for specific countries and regions 91 - HP Pavilion g4-2000 | HP Pavilion g4 Notebook PC - Maintenance and Service Guide - Page 100
dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the - HP Pavilion g4-2000 | HP Pavilion g4 Notebook PC - Maintenance and Service Guide - Page 101
side 11 TouchPad 9 computer feet locations 30 spare part number 16, 23, 30 computer major components 14 computer specifications 79 connector, power 11 connectors, service considerations 24 D deleted files restoring 86 Digital Media Slot, identifying 10 display assembly removal 54 spare part numbers - HP Pavilion g4-2000 | HP Pavilion g4 Notebook PC - Maintenance and Service Guide - Page 102
36 specifications 80 spare part number 18, 22, 57 HP Recovery Manager 86 I internal media keyboard product description 3 removal 43 spare part numbers 15, 22, 43 keys action 7 esc 7 fn 7 Operating system applications 7 operating system logo 7 Windows applications 7 Windows , service considerations - HP Pavilion g4-2000 | HP Pavilion g4 Notebook PC - Maintenance and Service Guide - Page 103
spare part number 17, 32 service label 13, 29 serviceability, product description 4 Setup Utility (BIOS) 74 slots Digital Media 10 security cable 11 Speaker Kit, spare part number 15, 23, 49 speakers removal 49 spare part number 15, 23, 49 speakers, identifying 6 specifications Blu-ray Disc (BD) ROM - HP Pavilion g4-2000 | HP Pavilion g4 Notebook PC - Maintenance and Service Guide - Page 104
WLAN module removal 41 spare part numbers 17, 21, 22, 41 workstation guidelines 27 96 Index
HP Pavilion g4 Notebook PC
Maintenance and Service Guide