HP Pavilion n5240 HP Pavilion Notebook - Reference Guide
HP Pavilion n5240 Manual
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- HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 1
HP Notebook PC Reference Guide - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 2
to change without notice. Hewlett-Packard Company makes no warranty of any kind with regard to this manual, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose Division 19310 Pruneridge Ave. Cupertino, CA 95014, U.S.A. 2 Reference Guide - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 3
of this Agreement. Product Recovery CD-ROM. If your computer was shipped with a product recovery CD-ROM: (i) The product recovery CD-ROM and/or support utility software may be used only for restoring the hard disk of the HP computer with which the product recovery CD-ROM was originally provided. ( - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 4
include updates and upgrades which may be available from Hewlett-Packard under a separate support agreement. Export Clause. Customer agrees not to export or re-export the software 52.22719(c)(1,2). Edition History Edition 2 October 2000 This manual is printed on recycled paper. 4 Reference Guide - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 5
on the computer 21 To set up Windows 21 To register your computer 22 To connect to an Internet Service Provider 23 To reset your computer 24 Using Your Computer...27 Operating the Computer 28 To use the Fn To attach a security cable 40 To use virus-protection software 41 Reference Guide 5 - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 6
46 Traveling with Your Computer 47 Managing Power Consumption 48 To use automated power management 48 To use manual power management 50 Using Battery Power...53 To check the battery status 53 To respond to a low and Expanding Your Computer 81 Using the BIOS Setup Utility 82 6 Reference Guide - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 7
use the Reference Guide 92 To get help from the HP notebook website 92 To call HP for Service and Support 93 Obtaining Repair Service 96 To receive warranty repair service 96 To prepare your computer for shipment 96 Solving Problems with Your Computer 99 Troubleshooting Techniques 100 Audio - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 8
...144 Laser Safety ...145 LED Safety ...145 Regulatory Information 146 U.S.A...146 Canada ...147 European Union 147 Japan ...148 Russia ...148 International...148 Index...151 8 Reference Guide - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 9
Introducing Your Computer Reference Guide 9 - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 10
battery = AC adapter and power cord = Quick Start sheet = HP notebook PC Startup Guide = Recovery CD (or CDs), used to restore Windows and all software included with your computer = Microsoft Windows manual (Windows 98, Windows Millennium Edition [ME] or Windows 2000) = telephone cord (if your - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 11
to go for help if you run into trouble. This document contains late-breaking information available after the Reference Guide was completed (Start, Programs, HP Library, HP Notes-or double-click the HP Notes icon on the desktop). Introductory Microsoft manual for Windows Windows Help HP notebook PC - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 12
10 CD-ROM or DVD eject button 11 Blue standby button 12 Modem port (on selected models) 13 LAN port (on selected models) 12 Reference Guide - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 13
Front view Introducing Your Computer Identifying Parts of the Notebook 14 Headphone audio jack 15 Status panel mode select button (on selected models) 16 Status panel (on selected models) 17 Multimedia buttons (on selected models) 18 Latch (to open computer) Reference Guide 13 - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 14
slot (security connector) 29 PC card slots 30 System-off button (for resetting computer) 31 PC card eject buttons 32 Floppy disk drive 14 Reference Guide - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 15
Bottom view Introducing Your Computer Identifying Parts of the Notebook 33 Battery 34 Battery latch 35 RAM expansion cover 36 Port replicator (docking) connector (on selected models) Reference Guide 15 - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 16
Introducing Your Computer Identifying Parts of the Notebook Status lights 1 Power 2 Battery 3 Caps lock (capital letters) 4 Num lock (numeric keypad) 5 Scroll lock 6 Floppy disk drive access 7 Hard disk drive access 8 CD-ROM drive or DVD access 16 Reference Guide - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 17
button in the top center puts the system in standby mode-or, if it is already in standby mode, returns it to normal operation. Reference Guide 17 - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 18
adapter and slide the power switch to the left and release it. Keep the adapter plugged in until your battery is charged again. 18 Reference Guide - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 19
. To connect AC power Plug in the AC adapter, then connect the AC adapter to the rear of the computer. The battery starts charging. Reference Guide 19 - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 20
a phone line. 1. Plug one end of the phone line into the modem phone jack on the computer. Be sure it clicks into place. 20 Reference Guide - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 21
, be sure to connect the notebook to a phone line; see "To connect a phone line" on page 20. 1. Slide the power switch to the left. Reference Guide 21 - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 22
Microsoft Windows manual or look for a sticker in the battery compartment. If you have any connection problems with your modem personalized support. The information you provide during registration will be used to provide you with better products and services. There instructions. 22 Reference Guide - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 23
you will: = Record your ownership of the computer with Hewlett-Packard and gain access to service, support, and information. = Record your ownership of the Windows operating system with Microsoft. If you built-in modem, you can instead use a PC card modem or an external modem.) Reference Guide 23 - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 24
Internet Connection wizard, which will help you locate an ISP in your area. OR Click Start, Programs, Online Services and select one of the listed ISPs. This begins the registration process for the ISP you have chosen. OR side of the computer, underneath the PC card eject buttons. 24 Reference Guide - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 25
Introducing Your Computer Setting Up the Computer 4. After the computer shuts down, slide the power switch and release it to turn the computer on again. Reference Guide 25 - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 26
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Using Your Computer Reference Guide 27 - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 28
external keyboard) Fn+Down arrow Decreases sound volume (except on external keyboard) *The Lock key is in the top row of the keyboard: 28 Reference Guide - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 29
combination Does this Windows key+E Runs Windows Explorer Windows key+F1 Runs Windows Help and Support Windows key+F Runs Windows Find: Files or Folders Windows key+M Minimizes all displayed windows indicator is lit. = To turn off the embedded keypad, press Fn+F8 again. Reference Guide 29 - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 30
. When you are using battery power, the display dims automatically to conserve power. You can use the brightness controls to override this adjustment. 30 Reference Guide - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 31
volume controls within the software; consult help in an application to use such controls. In some cases, the application responds only to those controls. Reference Guide 31 - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 32
new location. Release the button. = To scroll up and down, press the top or bottom of the center toggle below the touch pad. 32 Reference Guide - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 33
Start, Settings, Control Panel. 2. Double-click Keyboard. 3. Select the One-Touch buttons tab. 4. Click on the button of the key you want to reconfigure. Reference Guide 33 - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 34
you do not see the Keyboard control panel, click Show All Control Panels.) 3. Select the One-Touch buttons tab. 4. Click Change Onscreen Display. 5. Follow the instructions below for specific formatting actions. 34 Reference - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 35
or DVD drive. If you are using this drive for the first time, be sure to remove any packing material that may be present. Reference Guide 35 - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 36
Slide the tray back into the module to close it. If your computer loses power, you can manually open the drive to remove a CD by inserting a straightened paper clip into the recessed hole on the the drive and setup will run automatically. Follow the instructions on the screen. 36 Reference Guide - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 37
to run the install directly. = Adaptec software on CD: Locate the Adaptec CD, insert it into the drive and setup will run automatically. Follow the instructions on the screen. Reference Guide 37 - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 38
1. Check that you have set up a Windows password, as described above. 2. Click Start, Settings, Control Panel 3. Double-click Power Management. 4. Select Advanced tab. 38 Reference Guide - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 39
you want to set up hardware password protection for a non-Administrator account, see Windows Help and Support (click Start, Help). To activate password protection when resuming in Windows 2000 1. Check that you have blank. 6. Enter your new password twice. 7. Click OK and Close. Reference Guide 39 - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 40
around a stationary object, such as a table leg. 2. Loop the cable to create a slipknot around the stationary object-make sure it can't slip off. 40 Reference Guide - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 41
support Windows ME, but this version was not available at the time this notebook was released to manufacturing. HP strongly recommends that you update to the newer version of Virus Scan when it becomes available. You may do so through the update features of the Virus Scan program. Reference Guide - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 42
flat on the floor. In a mobile environment, you can do this by using a phone book or briefcase to support your feet. = Adjust the height of either your work surface or chair to keep your arms in a neutral help keep your head angled slightly downward in a comfortable position. 42 Reference Guide - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 43
computer properly to minimize strain on your body. Shift the bag containing your notebook equipment frequently between your left and right hands and shoulders. Reference Guide 43 - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 44
. = Do not use the computer outside in the rain or snow (or other inclement weather) or in any extremes of temperature or humidity. 44 Reference Guide - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 45
operation) to the shortest comfortable interval. = Set the brightness control to the minimum level for your comfort (Fn+F1 or Fn+F2) (TFT only). Reference Guide 45 - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 46
the cleaner to a soft cloth and then gently wipe the display. = You can clean the keyboard with a vacuum cleaner to remove accumulated dust. 46 Reference Guide - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 47
Traveling with Your Computer Reference Guide 47 - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 48
Windows 98, Windows ME and Windows 2000, Advanced Configuration and Power Interface (ACPI) provides both manual and automated tools for reducing power consumption. = You can set power management options to occur low level, see "To respond to a low-battery warning" on page 54. 48 Reference Guide - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 49
save your work if you have not recently done so. (In Windows 98, Windows ME and Windows 2000, standby and suspend are equivalent terms.) Reference Guide 49 - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 50
Options in Windows 2000 and Windows ME. (For details see Windows Help and Support.) 3. Set the timeout periods you prefer. (You can choose Never, but mode.) 4. Click OK. To use manual power management You can manage your computer's power manually whenever you need to. with any of Reference Guide - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 51
low level. See "To respond to a low-battery warning" on page 54. In Windows 98, hibernate mode occurs automatically with critical low battery power only, manual initiation of hibernate is not available by default (except, if you wish, you can modify the default setting for the power switch or the - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 52
. 2. Double-click Power Management in Windows 98; double-click Power Options in Windows 2000 and Windows ME. (For details see Windows Help and Support.) 3. Set the timeout periods you prefer. (You can choose Never, but that setting is not recommended for hibernate mode.) 4. Click OK. 52 Reference - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 53
light reports the following information: Green Amber Red AC attached-battery full AC attached-battery charging AC attached-battery will not accept charge (abnormal) Reference Guide 53 - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 54
into hibernate mode before changing the battery. If you plug in the AC adapter, you can continue to work while your battery recharges. 54 Reference Guide - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 55
to low speed. = If you plug in the AC adapter while the computer is running or on standby, the processor changes to high speed. Reference Guide 55 - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 56
the processor while Windows is running, double-click the Intel SpeedStep Technology icon in the taskbar or use the Control Panel Power icon. 56 Reference Guide - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 57
Making Connections Reference Guide 57 - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 58
. This modem allows you to connect to any Internet Service Provider (ISP) that has V.90 interoperable modems. Check with your ISP for a list of telephone numbers that support V.90. Note that the maximum speed for faxing is 3, or 4 wires. (You must not use a PBX or digital line.) 58 Reference Guide - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 59
connections only. = Many countries impose a blackout period after a modem repeatedly fails to connect to a service provider. The number of failed attempts and the period of time you must wait before trying again differ to the modem cable whenever you are using the modem. Reference Guide 59 - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 60
Internet Service Provider (ISP), see "To connect to an Internet Service Provider" on page 23 for instructions. links (such as those in the electronic Reference Guide that link to the HP notebook website). = , please refer to the Microsoft Operating Manual included in your box or Windows Help - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 61
dial in to a network You can use the modem to dial in to a LAN (local area network) that supports dial-in connections. This gives you access to network resources from a remote location. = See Windows Help for information You can type AT commands in the space for extra settings. Reference Guide 61 - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 62
e-mail is part of your AOL service. For other ISPs, you can use Outlook Express (included with your computer) or an e-mail system of your choice. This section includes instructions for using Outlook Express. To start once. (Or double-click to view the message in its own window.) 62 Reference Guide - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 63
of setting options and customizing the program for your personal use. Follow the onscreen instructions. If you're unsure which setting to choose, accept the default choice. To in the QuickLink window. To receive a fax manually, follow these steps: 1. When a fax call is coming in, click Start on the - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 64
faxes, stop here. 3. On the Advanced Options tab, open the Fax Service Management window. 4. In the list under Fax, click Devices, then right- Start, Programs, Accessories, Communications, Fax, Send Cover Page Fax. Follow the instructions to create and send the fax. If instead you want to send a - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 65
received automatically. 1. Click Start, Programs, Accessories, Communications, Fax, My Faxes. 2. In the Received Faxes folder, double-click the fax. 3. To print, click File, Print. Reference Guide 65 - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 66
to the Internet. To connect to a LAN 1. Check that the existing LAN supports Ethernet 10Base-T (10 Mbps) or 100Base-TX (100 Mbps) connections. 2. Plug Microsoft TCP/IP protocol. See Windows Help or your Microsoft manual for information about setting up and using LAN connections-click Reference Guide - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 67
Cards CAUTION The two PC card slots are available for storing data and expanding communication capabilities. Your computer supports standard Type I, II, and III PC cards (PCMCIA and CardBus). You can use one slot or computer. 3. Press the eject button and pull out the PC card. Reference Guide 67 - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 68
the side of the computer. 3. Press the eject button and pull out the network card. 4. Insert the card again to reestablish network connection. 68 Reference Guide - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 69
/2 keyboard 6* 3 PS/2 mouse 6* 2 Speakers - 12 TV set 4 8 USB device 9 9 *You can use a Y adapter (HP F1469A) to connect both a keyboard and mouse to your computer. Reference Guide 69 - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 70
Making Connections Connecting External Components Notebook ports 1 AC adapter jack 2 Serial port 3 VGA port (external monitor) 4 TV out 5 Microphone port 6 PS/2 port 7 Parallel port 8 Infrared port (on selected models) 9 USB ports 70 Reference Guide - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 71
connect a parallel Zip drive. = Connect the parallel printer cable or other parallel cable to the parallel port of the computer or the port replicator. Reference Guide 71 - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 72
automatically recognizes the USB device. Some USB devices can be connected to the computer in series-this is called a daisychain connection. If you have problems making this connection, contact the vendor of the peripheral device, as well as the HP website, for the latest versions of the USB drivers - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 73
Exit to continue reboot. 8. The IR hardware will be detected on the next boot into Windows and the appropriate drivers will be automatically installed. Reference Guide 73 - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 74
also use the Direct Cable Connection software built into Windows 98, or the Wireless Link software built into Windows 2000 and Windows ME. 74 Reference Guide - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 75
Click Windows Setup, Communications, and select Direct Cable Connection. See the Windows online help for instructions about how to use Direct Cable Connection or Wireless Link. To use an external monitor You Settings, Control Panel, Display, Settings tab to adjust these settings. Reference Guide 75 - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 76
. Windows will detect the second monitor and attempt to load the proper display driver. Follow the onscreen instructions. 6. Click Start, Settings, Control Panel, Display, Settings tab. Position the second monitor to the list. The computer's display will change to 640x480. 76 Reference Guide - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 77
avoid disconnecting and reconnecting them each time you take the computer on the road. You can find additional information about the port replicator in the manual that comes with it. Reference Guide 77 - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 78
switch to the left to turn it on. After the computer is turned on, you can close the lid while it is running. 78 Reference Guide - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 79
Making Connections Connecting External Components To disconnect from the port replicator 1. Press down on the release tab on the right side of the port replicator. 2. Lift the computer from the port replicator. Reference Guide 79 - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 80
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Configuring and Expanding Your Computer Reference Guide 81 - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 82
in the BIOS Setup utility. You can also select the boot drive at startup by pressing Esc when you see the HP logo. 82 Reference Guide - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 83
to two RAM expansion modules. Use HP SDRAM modules only; EDO RAM is not supported. Your computer's computer chips are extremely static-sensitive. Static electricity can permanently damage computer expansion cover located on the bottom of the computer, using a Phillips screwdriver. Reference Guide 83 - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 84
's fully inserted. Then press down at both sides of the module until it latches. 5. Replace the RAM expansion module door. 6. Insert the battery. 84 Reference Guide - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 85
release the latches, the free edge of the module pops up. 2. Pull the module out of the connector. 3. Replace the RAM expansion module door. Reference Guide 85 - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 86
the partitioning process. 11. When you are prompted to reboot your computer, remove the Recovery CD and press Ctrl+Alt+Delete. 12. Follow the onscreen instructions for setting up Windows. 13. When Windows setup is complete, reinstall any applications and restore backed-up data. 86 Reference - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 87
Computer Updating Windows Drivers Updating Windows Drivers To download the latest Windows drivers Hewlett-Packard supports three operating systems (OSs) on your notebook- Windows 98, Windows ME and Windows function correctly without these files, so you can skip their installation. Reference Guide 87 - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 88
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Service and Support Reference Guide 89 - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 90
you that HP software will not fail to execute its programming instructions after the date of purchase, for the period specified in the locality where HP has a support presence for this product and where HP has marketed this product. The level of warranty service you receive may vary according Guide - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 91
Service and Support Hewlett-Packard Limited Warranty Statement legal rights and you might also have other rights that vary from country to country, state to , RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU. Reference Guide 91 - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 92
. To get help with your computer, click the Technical Support button. In the technical support area, you will have access to: = answers to frequently asked questions = software, driver, and BIOS updates = electronic manuals = troubleshooting solutions = self-help tools 92 Reference Guide - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 93
/hps/instant/index.htm. To call HP for Service and Support If you are unable to solve a problem with your computer, you can call the HP and conditions = HP accessories, HP upgrades, and basic operation and troubleshooting HP will not be able to help with questions about: = Reference Guide 93 - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 94
use, the customer must call one of the supported HP Customer Care Centers located nearest the region. Currently, OmniBook XE3 and Pavilion notebook service and support assistance is only provided in the following countries: 10350 +31 (0)20 606 8751 +47 22 11 6299 +48 22 519 06 00 94 Reference Guide - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 95
Service and Support Getting Support for Your HP Notebook PC Portugal Russia (Moscow) Russia (St. Petersburg) Spain Sweden Switzerland Turkey United Kingdom Africa/Middle East Israel (0)848 80 11 11 +90 (0)212 221 69 69 +44 (0)207 512 52 02 +972 (0)9 952 4848 +27 (0)86-000-1030 Reference Guide 95 - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 96
Service and Support" on page 93 for the phone number. Currently, HP Pavilion Notebook PC service is only provided in the United States. The support supported by HP in the country of use, it must be returned to a supported country for services. Warranty service your computer for service: = PC cards - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 97
Service and Support Obtaining Repair Service 3. When shipping your computer to Hewlett-Packard, please use the original product packaging or other substantial packaging in order drive for this (or some other) reason, see "Removing and Reinstalling the Hard Disk Drive" on page 121. Reference Guide 97 - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 98
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Solving Problems with Your Computer Reference Guide 99 - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 100
solutions to a few common problems and troubleshooting techniques for your HP notebook PC. Audio problems If sound is not audible volume cannot be adjusted = Download the latest audio driver from the technical support area of the HP notebook website www.hp.com/notebooks. You may 100 Reference Guide - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 101
Solving Problems with Your Computer Troubleshooting Techniques 2. When you see the HP logo, press Esc to open the Boot menu. The default boot order is (1) Hard is capable of showing. 1. Click Start, Settings, Control Panel. 2. Double-click Display. 3. Click the Settings tab. Reference Guide 101 - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 102
Solving Problems with Your Computer Troubleshooting Techniques 4. Move the Screen area arrow to 800×600 pixels if you have a 12" display, 1024x768 if you have a 13", 14 Drive, and (3) CD-ROM/DVD Drive. 3. Select CD-ROM/DVD Drive for first boot device. = Reboot the computer. 102 Reference Guide - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 103
Solving Problems with Your Computer Troubleshooting Techniques If the DVD is playing erratically = Dirt or smudges can cause a disc to skip. Clean the disc with a soft cloth. Select one of these buttons and click OK. 6. Your region code has been changed, you can now play the DVD. Reference Guide 103 - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 104
Solving Problems with Your Computer Troubleshooting Techniques If you get a "System Error: Unable to read drive" message when running a CD program or a movie on the DVD drive sources, such as the fan or a PC card drive. If files are corrupted = Run the virus-scanning program. 104 Reference Guide - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 105
Solving Problems with Your Computer Troubleshooting Techniques = In Windows 98, run the ScanDisk surface scan to check the platter (click Start, Programs, Accessories, System Tools, shut down the computer before you attach the mouse, to ensure that it will be detected properly. Reference Guide 105 - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 106
If a message says you are out of memory = In Windows Help and Support, search for Memory Troubleshooter. = If you are having memory problems running MS-DOS programs, in Windows Help and Support search for MS-DOS Troubleshooter. You may also want to test memory with the diagnostics. See "Testing - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 107
Problems with Your Computer Troubleshooting hook. = Contact your Internet Service Provider (ISP). It's possible that service may be unavailable temporarily or that Query Modem. = In Windows Help and Support, use the Modem Troubleshooter. If the modem connection is dropped when Guide 107 - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 108
Solving Problems with Your Computer Troubleshooting Techniques 2. Double-click System. 3. Click the Device Manager tab. 4. Double-click Modem to list the current modem devices. -Touch button = Check that the Onscreen Display is enabled. 1. Click Start, Settings, Control Panel. 108 Reference Guide - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 109
with Your Computer Troubleshooting Techniques 2. Double-click Keyboard. 3. Select the One-Touch buttons tab. 4. Click Change Onscreen Display. 5. Check Enable if it is not checked. 6. Click Done, then OK. PC card problems If the notebook doesn't recognize a PC card = Remove and reinsert the - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 110
Troubleshooting Techniques 2. Double-click Phone and Modem Options. 3. Select the Modems tab. 4. Select the internal modem. 5. Click Remove. 6. Click OK. You may also want to test the PC card with diagnostics. See "Testing Hardware Operation." Performance problems . Port replicator problems If a port - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 111
with Your Computer Troubleshooting Techniques Power and battery problems If the computer turns off immediately after it turns on = Battery power is probably extremely low. Plug the AC adapter and allow the battery to cool down. An elevated battery temperature prevents charging. Reference Guide 111 - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 112
may also want to test the power management system with diagnostics. See "Testing Hardware Operation." Printing problems For most printing problems, use the Print Troubleshooter in Windows Help and Support. If a serial or parallel printer doesn't print = Check that you are using a proper cable or - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 113
problems If a serial mouse doesn't work = First, make certain you completely followed the manufacturer's installation instructions a serial modem doesn't work properly = In Windows Help and Support use the Modem Troubleshooter. = Check the port connection to see if it's loose. . Reference Guide 113 - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 114
Solving Problems with Your Computer Troubleshooting Techniques 5. Double-click the internal modem. 6. Select the You may also want to test the ports with diagnostics. See "Testing Hardware Operation." Startup problems If the computer doesn't respond at turn-on = Connect the AC adapter. = Slide the - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 115
Solving Problems with Your Computer Troubleshooting Techniques = If you get no response, remove the battery and AC adapter, remove any PC cards, and undock the Make sure your computer has completely finished going on standby or completely resumed before you dock or undock it. Reference Guide 115 - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 116
device is not detected or fails its test, it may be configured incorrectly in the BIOS. You can confirm the problem by running BIOS Setup utility and checking the settings. 4. Press F2 twice to run the basic hardware test. 5. menu. F7 Marks or unmarks all tests in all menus. 116 Reference Guide - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 117
Solving Problems with Your Computer Testing Hardware Operation 6. When you have create a Support Ticket log file. (You will need a blank floppy disk to save the Support Ticket-or you can save it on the hard disk by following onscreen instructions.) 8. If you want to view the Support Ticket, press - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 118
Solving Problems with Your Computer Recovering and Reinstalling Software Recovering and Reinstalling Software You can use the Recovery CD to recover an original build. If you need to recover a specific application, you can reinstall the software directly from your hard drive; for instructions, see - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 119
Problems with Your Computer Recovering and Reinstalling Software To replace a damaged Recovery CD If you lose or damage the Recovery CD, call the HP Customer Care Center for information about replacing it. See "To call HP for Service and Support Follow the onscreen instructions. Once the Guide 119 - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 120
Note Solving Problems with Your Computer Recovering and drive in c:\hp\programs. Each application has its own folder that includes a file of instructions (readme.txt). A few factory-installed applications do not have installation programs on the hard not use the Recovery CD. 120 Reference Guide - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 121
Solving Problems with Your Computer Removing and that you back up your data and allow a qualified service person to do it. If you decide to remove the drive yourself, follow these instructions carefully. If you decide to remove the hard disk a flathead screwdriver, and remove it. Reference Guide 121 - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 122
Solving Problems with Your Computer Removing and Reinstalling the Hard Disk Drive 5. Unscrew the four Phillips screws at the top of the keyboard. (They remain attached disk drive case and, pulling gently by the strap, detach it from the connector and lift it out of the computer. 122 Reference Guide - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 123
Solving Problems with Your Computer Removing and Reinstalling the Hard Disk Drive To install the hard disk drive again If you have removed the hard disk drive when you shipped the computer for service or for some other Windows software and operating system with the Recovery CD. Reference Guide 123 - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 124
- HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 125
Specifications and Regulatory Information Reference Guide 125 - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 126
external CRT if one is attached (Auto). Auto Video Expansion When enabled, expands video image to cover entire LCD at lower resolutions. Disabled 126 Reference Guide - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 127
port is configured-by the user (Enabled), automatically (Auto), or inactive (Disabled). When IR port is enabled, sets the hardware to support SIR (Standard IR) or FIR (Fast IR) infrared communications. NTSC Detected automatically. Detected automatically. Enabled Default Auto Enabled Both Enabled - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 128
password is set. Password length can be no longer than 8 characters, 0-9, A-Z. Sets, changes, or clears supervisor password. This password protects BIOS Setup settings. 128 Reference Guide - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 129
/low-speed mode for AC and battery operation: boot at high speed with AC, otherwise low (Auto); no runtime support, boot at low speed (Disabled); boot at low speed (Battery Optimized); boot at high speed (Max. Performance); CD-ROM Drive or Hard Drive Floppy Drive CD-ROM Drive Reference Guide 129 - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 130
(PC100) Maximum memory upgrade to 256MB by two 128MB SODIMM (144-pin/3.3V) modules in two 1.25" slots 9.5mm, 2.5" HDD PCI Bus Master Enhanced IDE Supports Ultra DMA/33 12.7mm, 1.44MB (3-mode) 12.7mm, 24X CD-ROM or 8X DVD 130 Reference - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 131
Supports Supports CD-play while system is off (selected models only) LiIon: 9 cells, 5400mAh/11.1V, 18650 size LiIon: 6 cells, 3600mAh/11.1V, 18650 size NiMH: 9 cells, 4000mAh/10.8V, 17670 size 2.2 hrs charging time Smart pack, SM bus 60-65W universal AC adapter 90-264V AC, 47-63Hz Reference Guide - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 132
headphone-out jacks Internal microphone Docking port (on selected models): supports optional simple port replicator One FIR port (on selected models) on selected models) Mini-PCI modem, supporting Wake up on Ring# from D3 (cold) with AC-in Mini-PCI modem/LAN combo, supporting Wake up on Ring# & PME - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 133
Various hot keys for system control Password protection Autoconfiguration with Replicator PC99 ready with PnP Keyboard BIOS flashable ACPI 1.0b compatible Smart battery support DMI EEPROM (2KB) extension Bootable devices; FDD, HDD, DVD, CD-ROM Win 98SE (ACPI mode), Win 2000 (ACPI mode), Win ME (ACPI - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 134
9 SCI 10 PCI IRQ (shared by all PCI devices) 11 Free (or MIDI, if enabled). 12 Touch pad, PS/2 mouse 13 Numeric coprocessor 134 Reference Guide - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 135
drive controller COM1 (serial port) DMA Channels 0 Free 1 Free 2 Floppy disk drive 3 LPT1 (ECP parallel port) 4 Cascade from secondary DMA controller 5 Free 6 Free 7 Free Reference Guide 135 - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 136
modem data pump model and code revision Report the DAA code Set low speaker volume Set low speaker volume Set medium speaker volume 136 Reference Guide - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 137
modem hangs up Interpret DTR On-to-OFF transition per &Qn &Q0, &Q1, &Q4, &Q5, &Q6: Soft reset &Q2, &Q3: The modem hangs up Reference Guide 137 - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 138
Display last connection statistics Store the current configuration as profile 0 Store the current configuration as profile 1 Select internal timing for the transmit clock 138 Reference Guide - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 139
LAPM mode Force MNP mode Connect messages are controlled by the command settings X, W, and S95 Connect messages are displayed in the single line format Reference Guide 139 - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 140
10 extended services detection only Disable MNP 10-EC Enable MNP 10-EC and set transmit level 0 to 30 (0 dBm to -30 dBm) FAX Class 1 +Fclass=1 +FAE=0 +FAE=1 +FRH=n Service class Disable data/fax auto answer Enable data/fax auto answer Receive data with HDLC framing 140 Reference Guide - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 141
/ASCII Default 0 0 43 13 10 8 2 50 2 6 14 95 50 138 (8Ah) 0 0 0 0 52 (34h) 117 (75h) 62 (3Dh) 0 5 1 73 (49h) 0 70 0 194 (C2h) 17 (11h) Reference Guide 141 - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 142
0-255/s 0-15/dBm 0-15/dBm Default 19 (13h) 7 0 20 3 104 (68h) 195(C3h) 138 7 128 (40h) 0-255 10 (country dependent) 10 (country dependent) 0 142 Reference Guide - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 143
250 Vac (2.5 A) 8120-6312 Japan 125 Vac (3 A) 8120-6316 India South Africa 250 Vac (2.5 A) 8120-6317 People's Republic of China 250 Vac (2.5 A) 8120-8373 Reference Guide 143 - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 144
. = The battery pack is suitable for use only with compatible HP notebook models. Check the "Support and Service" section of this Reference Guide for your local HP contact. = Do not disassemble. There are no serviceable parts inside. Do not dispose of the battery pack in fire or water. = Handle - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 145
precautions are recommended: = Ensure proper use by reading and following the instructions carefully. = If the unit requires service, contact an authorized HP representative-see the "Support and Service" section of this Reference Guide. = Do not attempt to make any adjustment of the unit - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 146
radio/television technician, or the following booklet, prepared by the Federal Communications Commission: How to Identify and Resolve Radio-TV Interference Problems. This booklet is available from the U.S. Government Printing Office, Washington, DC 20402, Stock Number 004-000-00345-4. At the first - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 147
countries, the approval does not, of itself, give an unconditional assurance of successful operation on every PSTN network termination point. In event of problems, you should contact your equipment supplier in the first instance. This equipment has been designed to work in all of the countries of - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 148
equipment on a different telephone network. For further product support, contact Hewlett-Packard at the phone numbers provided in your Reference Guide. Japan Japan Telecommunications Approval JATE approval number: A00- dealers meet the specifications listed on the following pages. 148 Reference Guide - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 149
Specifications and Regulatory Information Regulatory Information Declaration of Conformity (according to ISO/IEC Guide 22 and EN 45014) Manufacturer's Name: Hewlett-Packard Company Manufacturer's Address: Hewlett-Packard Company Mobile Computing Division 19310 Pruneridge Ave. Cupertino, CA - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 150
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connecting devices, 73 troubleshooting, 100 auto/airline status light, 16 troubleshooting, 111 BIOS setup troubleshooting, 100 CD-ROM drive inserting CD, 35 removing CD, 35 cleaning the notebook, 46 click buttons location, 12 computer support troubleshooting, location, 12 troubleshooting, 102 DVD - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 152
Internet Service Provider, 23, 58 inventory, 10 ISP, 23 K Kensington lock, 40 Kensington lock slot location, 14 keyboard non-U.S., 30 troubleshooting, 16 switch location, 12 troubleshooting, 111 using power switch, 18 power cords, 143 power management, 48 automated, 48 manual, 50 setting properties, - HP Pavilion n5240 | HP Pavilion Notebook - Reference Guide - Page 153
service, 96 shipment, 96 resetting computer, 24 resume, 18 resume, troubleshooting troubleshooting, 115 using button, 18 Startup Guide, 11 startup, troubleshooting, 114 status lights battery, 53 location, 12, 16 power, 21 status panel, 17 location, 13 support , 29 manual, 11 password, 38 setting
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