Reference Guide
7
Installing RAM modules
.............................................................................................
83
Removing RAM modules
............................................................................................
85
Expanding the hibernate partition
................................................................................
86
Updating Windows Drivers
.........................................................................................
87
To download the latest Windows drivers
...............................................................
87
To locate Windows drivers on your system
...........................................................
87
To use digitally signed drivers in Windows 98 and Windows ME
........................
87
Service and Support
........................................................................................................
89
Hewlett-Packard Limited Warranty Statement
............................................................
90
Getting Support for Your HP Notebook PC
................................................................
92
To use the
Reference Guide
...................................................................................
92
To get help from the HP notebook website
............................................................
92
To call HP for Service and Support
.......................................................................
93
Obtaining Repair Service
............................................................................................
96
To receive warranty repair service
.........................................................................
96
To prepare your computer for shipment
................................................................
96
Solving Problems with Your Computer
........................................................................
99
Troubleshooting Techniques
.....................................................................................
100
Audio problems
...................................................................................................
100
CD-ROM drive problems
....................................................................................
100
Display problems
.................................................................................................
101
DVD problems
.....................................................................................................
102
Hard disk drive problems
.....................................................................................
104
Heat problems
......................................................................................................
105
Keyboard, touch pad, and mouse problems
.........................................................
105
Memory problems
................................................................................................
106
Modem problems
.................................................................................................
106
One-Touch button problems
................................................................................
108
PC card problems
................................................................................................
109
Performance problems
.........................................................................................
110
Port replicator problems
......................................................................................
110
Power and battery problems
................................................................................
111
Printing problems
................................................................................................
112
Serial, parallel, and USB problems
......................................................................
113
Startup problems
..................................................................................................
114
Standby and resume problems
.............................................................................
115
Testing Hardware Operation
.....................................................................................
116
Recovering and Reinstalling Software
.......................................................................
118
To recover the factory installation of your hard disk
...........................................
118
To replace a damaged Recovery CD
...................................................................
119
To update the HP notebook BIOS
.......................................................................
119
To recover an application
....................................................................................
120
Removing and Reinstalling the Hard Disk Drive
......................................................
121