HP Pavilion v2000 Limited Warranty and Support Guide - 1 Year (Hardware) - Page 14

OzEmail (Australia) 132 884 [email protected] http://www.ozemail.com.au/info/ frameset_techsupport.html Sonic (with CD-RW or DVD+RW/+R option only) http://www.sonic.com Xtra (New Zealand) 0800 22 55 98 [email protected] http://www.xtramsn.co.nz To Our Valued Customer Congratulations on your decision to purchase a Desktop PC! During development, the PC must pass extensive quality tests to meet the rigorous standards that have made us famous for quality and reliability. All of our PCs go through a comprehensive quality test to ensure the PC is working correctly before it leaves our factory. In addition, we have placed a security seal on your PC to indicate that it has not been tampered with since it left our factory. We know that expanding and upgrading are key benefits for all customers. We are proud to make this a key differentiator for our PCs and understand that you may wish to upgrade your PC to meet your specific needs. Any hardware upgrades that you intend to do should only be done after you have completely set up your new PC. Refer to the setup poster included with your system for help with setting up. If you have any problems setting up your system and turning it on, immediately contact the HP Customer Support Center listed earlier in this Warranty and Support Guide, and a HP Customer Representative will assist you. This must be done first before attempting to upgrade your system. By breaking the security seal on the back of the PC, you are confirming that the PC was working properly before you attempted to upgrade your system. Once the security seal has been broken, your PC is then, to the extent allowed by local law, covered under the terms and conditions listed in the following pages. Thank you for choosing this PC. We hope you enjoy discovering the exciting things you can do with it! Customer Support Easy to reach. Easy to use. Award-winning HP Customer Support is our promise to help you get the most from your PC. Whether with tools located on your PC, from information on the Web, by phone, or through your local retailer, you'll find what you need. Problems? HP Will Help Your new PC is built to work right now - and for many years to come. But it is a complex, powerful machine, and sometimes things go wrong. If that happens to your computer, HP is ready to help. Getting Started Follow the setup poster and the Getting Started Guide for help with setting up and using your PC. Register Your PC It is always best to register your PC. This allows for quicker help when you need it. You can register your PC on the Web at: http://www.hp.com/apac/register See What You Can Do There's lots of helpful information included with your PC. First look at Help on your Windows® desktop (to access it, click Start on the taskbar). It contains more detailed help and will give you suggestions on how to fix the problem. Within the Help and Support Center, you can get the latest news from HP about your PC. Be sure to also check the updates from HP that are sent to your desktop from time to time. Next, try a little surfing! The HP Web site has updated software, tips and tricks, answers for common problems, and other information. Go to the Support Web site listed earlier in this document and search for your PC model. Call HP Customer Support Center Finally, if these steps don't help, you can reach a real, knowledgeable person by calling the HP Customer Support Center in your area. Phone assistance to get you up and running is covered for thirty (30) days from the time you purchased your computer. After thirty (30) days, there may be a charge, but the helpful support is still available. 14