HP Pavilion xf335 HP Pavilion ze1200 and xf300 Series Notebook PCs - Troublesh
HP Pavilion xf335 Manual
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- HP Pavilion xf335 | HP Pavilion ze1200 and xf300 Series Notebook PCs - Troublesh - Page 1
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Company makes no warranty of any kind with regard to this manual, including, but not limited to, the implied warranties of HP Notebook Customer Care 1070 NE Circle Blvd., MS 425E Corvallis, OR 97330, U.S.A. Edition History Edition 1 June 2002 ii ze1000 Series Troubleshooting and Self-Repair Guide - HP Pavilion xf335 | HP Pavilion ze1200 and xf300 Series Notebook PCs - Troublesh - Page 3
the HP logo appears. This manual contains service information for products with the following technology code. Technology code JB Product name Pavilion ze1200/xf300 series. Details AMD based platform with VIA chipset and integrated graphics. ze1000 Series Troubleshooting and Self-Repair Guide - HP Pavilion xf335 | HP Pavilion ze1200 and xf300 Series Notebook PCs - Troublesh - Page 4
Resetting the Notebook ...11 Changing the Boot Device ...11 Hardware Specifications ...12 Technology Code JB ...12 Troubleshooting and Diagnostics 15 Audio Problems...15 CD and DVD Problems...16 Display Problems ...17 Floppy Disk Drive Problems 18 Hard Disk Drive Problems ...18 Heat Problems ...19 - HP Pavilion xf335 | HP Pavilion ze1200 and xf300 Series Notebook PCs - Troublesh - Page 5
Table 2. Hard Disk Drive Replacement Part Numbers 37 Table 3. SDRAM Module Replacement Part Numbers 39 Table 7. Replacing Small Parts ...41 Table 8. Accessories...41 ze1000 Series Troubleshooting and Self-Repair Guide v - HP Pavilion xf335 | HP Pavilion ze1200 and xf300 Series Notebook PCs - Troublesh - Page 6
- HP Pavilion xf335 | HP Pavilion ze1200 and xf300 Series Notebook PCs - Troublesh - Page 7
HP AC adapter included with your notebook, or another approved HP adapter. Using any other AC adapter can damage the adapter, and may void your warranty. The pre-installed electronic online manual on your notebook 10. Latch. ze1000 Series Troubleshooting and Self-Repair Guide Product Information 7 - HP Pavilion xf335 | HP Pavilion ze1200 and xf300 Series Notebook PCs - Troublesh - Page 8
jack (colored pink) and headphone jack (colored lime green). 20. PC Card slot and eject button. Figure 3. Bottom View 21. Battery. 22. Hard disk drive. 23. Battery latch. 24. RAM expansion cover. 25. System-off switch. 8 Product Information ze1000 Series Troubleshooting and Self-Repair Guide - HP Pavilion xf335 | HP Pavilion ze1200 and xf300 Series Notebook PCs - Troublesh - Page 9
off). • Flashing blue: the notebook is on standby. • Off: the notebook is off or in hibernation. 2. Hard drive activity (center status light). • Blue: the notebook is accessing the hard drive. 3. Lock. Pad Lock is active. ze1000 Series Troubleshooting and Self-Repair Guide Product Information 9 - HP Pavilion xf335 | HP Pavilion ze1200 and xf300 Series Notebook PCs - Troublesh - Page 10
Operating the Notebook Note This manual describes the notebook in its original factory configuration, with all settings at their default values. Turning the Notebook On and Off Power mode On start with a new session. 10 Product Information ze1000 Series Troubleshooting and Self-Repair Guide - HP Pavilion xf335 | HP Pavilion ze1200 and xf300 Series Notebook PCs - Troublesh - Page 11
the CD/DVD drive, or a local area network (LAN). 1. Restart the notebook: click Start, Turn Off Computer, Restart. 2. When the HP logo appears, press Esc to display the Boot menu. 3. Use the arrow Utility" on page 30. ze1000 Series Troubleshooting and Self-Repair Guide Product Information 11 - HP Pavilion xf335 | HP Pavilion ze1200 and xf300 Series Notebook PCs - Troublesh - Page 12
specifications, see the HP Notebook Web site (www.hp.com/notebooks). Technology Code JB USB) ports. IEEE 1394 port (selected models). Built-in RJ-11 modem, supporting Wake up on Ring# from D3 (hot) with AC-in. Built-in Product Information ze1000 Series Troubleshooting and Self-Repair Guide - HP Pavilion xf335 | HP Pavilion ze1200 and xf300 Series Notebook PCs - Troublesh - Page 13
Entertainment support area of the HP notebook Web site (www.hp.com/notebooks). If you hear a loud high-pitched whine (feedback) from the speakers • Double-click the speaker symbol in the taskbar, and try reducing the master volume. ze1000 Series Troubleshooting and Self-Repair Guide Troubleshooting - HP Pavilion xf335 | HP Pavilion ze1200 and xf300 Series Notebook PCs - Troublesh - Page 14
restart the notebook. • If you created the CD on a CD-RW drive module, try using a different media brand. For best results use HP certified media. While other media may work, HP cannot guarantee compatibility. 14 Troubleshooting and Diagnostics ze1000 Series Troubleshooting and Self-Repair Guide - HP Pavilion xf335 | HP Pavilion ze1200 and xf300 Series Notebook PCs - Troublesh - Page 15
Click Advanced on the Settings tab, then click the S3Display tab and change settings. Display Problems If the notebook is on, but the screen is blank • Move the mouse or tap the touch Tests" on page 29. ze1000 Series Troubleshooting and Self-Repair Guide Troubleshooting and Diagnostics 15 - HP Pavilion xf335 | HP Pavilion ze1200 and xf300 Series Notebook PCs - Troublesh - Page 16
imperfections, and we will adjust our HP guidelines as these improvements are implemented. Floppy Disk Drive Problems If a floppy drive connected to the USB port doesn't work • Make sure the drive is securely connected to the notebook. • Restart the notebook: click Start, Turn Off Computer, Restart - HP Pavilion xf335 | HP Pavilion ze1200 and xf300 Series Notebook PCs - Troublesh - Page 17
drive is preconfigured to allocate some space to diagnostic software, which is used for support and service of your notebook. This part of the hard drive is unavailable for other uses, and so the embedded keypad. ze1000 Series Troubleshooting and Self-Repair Guide Troubleshooting and Diagnostics 17 - HP Pavilion xf335 | HP Pavilion ze1200 and xf300 Series Notebook PCs - Troublesh - Page 18
• Use the networking problems troubleshooter in Windows Help and Support. • Click Start, Control type. Check with your network administrator. If the notebook stops responding after booting • Check whether you have Troubleshooting and Diagnostics ze1000 Series Troubleshooting and Self-Repair Guide - HP Pavilion xf335 | HP Pavilion ze1200 and xf300 Series Notebook PCs - Troublesh - Page 19
problems troubleshooter in Windows Help and Support. • Not all third-party memory cards have been tested for use with the notebook. Check the HP Notebook Web site (www.hp.com/notebooks) waits for a dial tone. ze1000 Series Troubleshooting and Self-Repair Guide Troubleshooting and Diagnostics 19 - HP Pavilion xf335 | HP Pavilion ze1200 and xf300 Series Notebook PCs - Troublesh - Page 20
service may be unavailable temporarily or that your settings are incorrect. • Restart your notebook and attempt another connection. • Download the latest modem driver from the technical support area of the HP notebook Web site (www.hp.com/notebooks). • Run the modem diagnostics: 20 Troubleshooting - HP Pavilion xf335 | HP Pavilion ze1200 and xf300 Series Notebook PCs - Troublesh - Page 21
Problems If One-Touch buttons are not working properly • Make sure the items associated with the buttons are the ones you want. If the onscreen display does not appear when pressing a One-Touch button • Make sure the Onscreen Display is enabled. ze1000 Series Troubleshooting and Self-Repair Guide - HP Pavilion xf335 | HP Pavilion ze1200 and xf300 Series Notebook PCs - Troublesh - Page 22
to the USB port. • Use the modem troubleshooter (under Networking problems) in Windows Help and Support. • Check the modem settings in Control • Contact the vendor of the peripheral device and check the HP Notebook Web site (www.hp.com/notebooks) for the latest versions of the USB drivers and the - HP Pavilion xf335 | HP Pavilion ze1200 and xf300 Series Notebook PCs - Troublesh - Page 23
by type. • Check the HP Business Support Web site (www.hp.com/go/bizsupport) for information about installing certain PC Cards. • Make sure your notebook supports the problem PC Card: check the HP Notebook Web site (www.hp.com/notebooks) for a list of approved and tested PC Cards. • Try the card - HP Pavilion xf335 | HP Pavilion ze1200 and xf300 Series Notebook PCs - Troublesh - Page 24
F6 when the HP logo appears, and follow the instructions that appear onscreen. This process calibrates the battery, and requires four to five hours to complete. You cannot use the notebook during this time. 24 Troubleshooting and Diagnostics ze1000 Series Troubleshooting and Self-Repair Guide - HP Pavilion xf335 | HP Pavilion ze1200 and xf300 Series Notebook PCs - Troublesh - Page 25
on page 30. Printing Problems Hint You can solve most printing problems using the printing troubleshooter in Windows Help and Support. If a printer using a 600-dpi HP LaserJet printer, you might try using the HP LaserJet IIIsi driver (300 dpi). Startup Problems If the notebook doesn't respond when - HP Pavilion xf335 | HP Pavilion ze1200 and xf300 Series Notebook PCs - Troublesh - Page 26
. • If the problems appeared after you installed new software (including drivers, such as printer drivers), uninstall the software. Contact the software application or device vendor for additional support. 26 Troubleshooting and Diagnostics ze1000 Series Troubleshooting and Self-Repair Guide - HP Pavilion xf335 | HP Pavilion ze1200 and xf300 Series Notebook PCs - Troublesh - Page 27
, click Start, All Programs, Hewlett-Packard, Notebook, HP e-DiagTools, e- DiagTools for Windows. 2. Click View to display the Support Ticket. 3. To add information about your problem, click Comments and type the information, then click OK. To save or print the Support Ticket, click Save As or Print - HP Pavilion xf335 | HP Pavilion ze1200 and xf300 Series Notebook PCs - Troublesh - Page 28
the notebook. The following tables describe the settings for the notebook's initial BIOS release. If your notebook's BIOS version is different, some settings may differ from those shown, or may be absent. 28 Troubleshooting and Diagnostics ze1000 Series Troubleshooting and Self-Repair Guide - HP Pavilion xf335 | HP Pavilion ze1200 and xf300 Series Notebook PCs - Troublesh - Page 29
devices, with "+" indicating a device category. Move the entries to change the order. If the notebook has more than one device in a category, you can select the one scanned. Internal LAN appears or time changes. ze1000 Series Troubleshooting and Self-Repair Guide Troubleshooting and Diagnostics 29 - HP Pavilion xf335 | HP Pavilion ze1200 and xf300 Series Notebook PCs - Troublesh - Page 30
- HP Pavilion xf335 | HP Pavilion ze1200 and xf300 Series Notebook PCs - Troublesh - Page 31
On your notebook's hard drive under C:\hp\drivers. • On the Recovery CDs under \hp\drivers. • On the HP Business Support Web site (www.hp.com/go/ reboot the notebook, press Ctrl+Alt+Del and follow any instructions that appear. ze1000 Series Troubleshooting and Self-Repair Guide Reinstalling - HP Pavilion xf335 | HP Pavilion ze1200 and xf300 Series Notebook PCs - Troublesh - Page 32
to install a different version of Windows. • Download the latest drivers for your notebook from the HP Business Support Web site (www.hp.com/go/bizsupport). Follow the instructions included with the drivers. 32 Reinstalling and Updating Software ze1000 Series Troubleshooting and Self-Repair Guide - HP Pavilion xf335 | HP Pavilion ze1200 and xf300 Series Notebook PCs - Troublesh - Page 33
approximate full-size screw outlines. Use these to verify the sizes of screws before you install them. Installing a wrong-size screw can damage the notebook. (The symbol shown represents an M2.5×5mm T-head screw.) ze1000 Series Troubleshooting and Self-Repair Guide Removing and Replacing Parts 33 - HP Pavilion xf335 | HP Pavilion ze1200 and xf300 Series Notebook PCs - Troublesh - Page 34
Reassembly Notes • Insert the battery into the battery compartment, then press it in until it clicks into place. 34 Removing and Replacing Parts ze1000 Series Troubleshooting and Self-Repair Guide - HP Pavilion xf335 | HP Pavilion ze1200 and xf300 Series Notebook PCs - Troublesh - Page 35
. Screws, M2.5×4mm Figure 8. Removing the Hard Disk Drive 3. Carefully remove the hard drive from of the notebook. 4. Remove all four screws from the tray and drive case, then remove the drive from the tray. ze1000 Series Troubleshooting and Self-Repair Guide Removing and Replacing Parts 35 - HP Pavilion xf335 | HP Pavilion ze1200 and xf300 Series Notebook PCs - Troublesh - Page 36
system on the drive before loading any additional software-see "Recovering the Factory Software Installation" on page 33. 36 Removing and Replacing Parts ze1000 Series Troubleshooting and Self-Repair Guide - HP Pavilion xf335 | HP Pavilion ze1200 and xf300 Series Notebook PCs - Troublesh - Page 37
factory). You can use these slots to expand your unit's RAM. Use HP PC133 SDRAM modules only, or your notebook will not boot up. Table 3. SDRAM Module Replacement Part Numbers Description Module module pops up. ze1000 Series Troubleshooting and Self-Repair Guide Removing and Replacing Parts 37 - HP Pavilion xf335 | HP Pavilion ze1200 and xf300 Series Notebook PCs - Troublesh - Page 38
down on both sides of the module until the latches snap closed. Figure 11. Installing an SDRAM Module 38 Removing and Replacing Parts ze1000 Series Troubleshooting and Self-Repair Guide - HP Pavilion xf335 | HP Pavilion ze1200 and xf300 Series Notebook PCs - Troublesh - Page 39
Part Numbers F5398-60912 F3410-60915 (kit) Replacement Procedure On the bottom of the notebook, loosen the screw holding the RAM cover (the cover retains the screw), and US #ABA, 2w) Part Numbers F4814A 8120-6313 ze1000 Series Troubleshooting and Self-Repair Guide Removing and Replacing Parts 39 - HP Pavilion xf335 | HP Pavilion ze1200 and xf300 Series Notebook PCs - Troublesh - Page 40
- HP Pavilion xf335 | HP Pavilion ze1200 and xf300 Series Notebook PCs - Troublesh - Page 41
of TFT displays. HP does not warrant that the displays will be free of cosmetic imperfections. TFT displays can have a small number of cosmetic imperfections and still conform to HP's cosmetic quality specifications. ze1000 Series Troubleshooting and Self-Repair Guide Reference Information 41 - HP Pavilion xf335 | HP Pavilion ze1200 and xf300 Series Notebook PCs - Troublesh - Page 42
due to a defect in material or workmanship based on the HP Limited Warranty Statement. 3. If a display is considered for replacement more perfect display solution should consider switching to a notebook with a DSTN display. We expect that over ze1000 Series Troubleshooting and Self-Repair Guide
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