iv
ze1000 Series Troubleshooting and Self-Repair Guide
Contents
Technology Codes
...........................................................................................................................
iii
Product Information
.........................................................................................................
7
Notebook Features
...........................................................................................................................
7
Operating the Notebook
.................................................................................................................
10
Turning the Notebook On and Off
..........................................................................................
10
Resetting the Notebook
...........................................................................................................
11
Changing the Boot Device
......................................................................................................
11
Hardware Specifications
................................................................................................................
12
Technology Code JB
...............................................................................................................
12
Troubleshooting and Diagnostics
...................................................................................
15
Audio Problems
.......................................................................................................................
15
CD and DVD Problems
...........................................................................................................
16
Display Problems
....................................................................................................................
17
Floppy Disk Drive Problems
...................................................................................................
18
Hard Disk Drive Problems
......................................................................................................
18
Heat Problems
.........................................................................................................................
19
Keyboard, Touch Pad, and Mouse Problems
..........................................................................
19
LAN Problems
.........................................................................................................................
20
Memory Problems
...................................................................................................................
21
Modem Problems
....................................................................................................................
21
One-Touch Button Problems
...................................................................................................
23
Parallel and USB Problems
.....................................................................................................
24
PC Card (PCMCIA) Problems
................................................................................................
25
Performance Problems
............................................................................................................
25
Power and Battery Problems
...................................................................................................
26
Printing Problems
....................................................................................................................
27
Startup Problems
.....................................................................................................................
27
Standby and Resume Problems
...............................................................................................
28
Using the e-DiagTools Diagnostic Tests
........................................................................................
29
Using the BIOS Configuration Utility
............................................................................................
30
Reinstalling and Updating Software
..............................................................................
33
Recovering the Factory Software Installation
................................................................................
33
Updating the Notebook BIOS
........................................................................................................
34
Updating the Windows Drivers
......................................................................................................
34
Removing and Replacing Parts
......................................................................................
35
Removing the Battery
....................................................................................................................
36
Removing the Hard Disk Drive
......................................................................................................
37
Removing an SDRAM Module
......................................................................................................
39
Replacing Small Parts and Accessories
..........................................................................................
41
Reference Information
....................................................................................................
43
Password Removal Policy
..............................................................................................................
43
Hewlett-Packard Display Quality Statement
..................................................................................
43