HP Pavilion ze5100 HP Pavilion & Compaq Presario Notebook PC - Service Man - Page 84
Symptom, Call Center, Suggestions, Repair Center, Likely Causes, Comments, Floppy drive, CD/DVD drive
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Symptom Files corrupted. Disk capacity less than normal. Disk's reported capacity is less than actual size Floppy drive General problems. Call Center: Suggestions Run virus scan program. Check hard disk using Tools tab in disk's Properties sheet. Test hard disk drive with e-Diagtools diagnostics. Back up files if possible, then use Recovery CDs to reformat hard disk and reinstall factory software. Check hard disk using Tools tab in disk's Properties sheet. Check partitions using Control Panel, Administrative Tools, Computer Management under Storage. Use Recovery CDs to reformat hard disk and reinstall factory software. Hard disk allocates approximately 20 MB to diagnostic software. This space is unavailable for other uses, and not included in hard disk capacity reported by Windows. No response from floppy drive. Repair Center: Likely Causes Hard drive. Floppy drive. Motherboard. CD/DVD drive Particular CD or DVD not playing properly. Cannot read any CD or DVD. DVD movie stops playing. Check disk for proper insertion, dirt, or damage. Clean with soft cloth or replace as needed. If CD was created on CD-RW drive, try using HP certified media. Read and write quality can vary for other media. Restart notebook. Make sure CD/DVD drive is installed properly. DVD may be double-sided. Movie may be paused. Press Play button. CD/DVD drive. Repair Center: Comments Make sure floppy drive is installed and connected correctly. Service Manual Troubleshooting and Diagnostics 3-11