HP Pavilion ze5200 Maintenance and Service Guide - Page 107

Synaptics PS/2 TouchPad, Memory, Audio, Use only DDR-266 SDRAM - notebook drivers

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Symptom Touch pad General problems Special touch pad features not working Select button does not work Memory Out of memory error Notebook does not boot after adding SDRAM Audio No sound audible Sound does not record Call Center: Suggestions Repair Center: Likely Causes Reset notebook (see page 1-17). Check settings in Control Panel. Make sure touch pad is enabled in Mouse Properties. By default, touch pad is disabled if external PS/2 mouse is connected, Use BIOS Setup to check settings. Avoid touching touch pad while booting or resuming. In Mouse Properties, select Synaptics PS/2 TouchPad driver. (Driver is installed from \hp\drivers\TouchPad.) Top case Motherboard Top case Motherboard Top case Motherboard Make sure C drive has adequate free space. Delete temporary and unneeded files. Use memory troubleshooter in Windows Help. Not all third-party memory cards have been tested for use with notebook. Use only DDR-266 SDRAM modules. SDRAM module SDRAM module Increase sound volume. Check whether sound is enabled (mute button and software controls). Check for sound resource conflicts in Device Manager. Test audio with e-Diagtools diagnostics. Use an external microphone (internal microphone normally not included). Check software controls. Test audio with e-Diagtools diagnostics. Top case Speaker assembly Switchboard PCA Motherboard Switchboard PCA Motherboard Repair Center: Comments Check operation using headphones or external speakers (switchboard PCA). Make sure speaker assembly cable is connected. Service Manual Troubleshooting and Diagnostics 3-15

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Service Manual
Troubleshooting and Diagnostics
3-15
Symptom
Call Center: Suggestions
Repair Center:
Likely Causes
Repair Center:
Comments
General problems
Reset notebook
(see page 1-17).
Check settings in Control
Panel. Make sure touch pad is
enabled in Mouse Properties.
By default, touch pad is
disabled if external PS/2
mouse is connected, Use BIOS
Setup to check settings.
Avoid touching touch pad while
booting or resuming.
Top case
Motherboard
Special touch pad
features not working
In Mouse Properties, select
Synaptics PS/2 TouchPad
driver. (Driver is installed from
\hp\drivers\TouchPad.)
Top case
Motherboard
Select button does
not work
Top case
Motherboard
Memory
Out of memory error
Make sure C drive has
adequate free space.
Delete temporary and
unneeded files.
Use memory troubleshooter in
Windows Help.
Not all third-party memory
cards have been tested for use
with notebook.
SDRAM module
Notebook does not
boot after adding
SDRAM
Use only DDR-266 SDRAM
modules.
SDRAM module
Audio
No sound audible
Increase sound volume.
Check whether sound is
enabled (mute button and
software controls).
Check for sound resource
conflicts in Device Manager.
Test audio with e-Diagtools
diagnostics.
Top case
Speaker assembly
Switchboard PCA
Motherboard
Check operation
using headphones or
external speakers
(switchboard PCA).
Make sure speaker
assembly cable is
connected.
Sound does not
record
Use an external microphone
(internal microphone normally
not included).
Check software controls.
Test audio with e-Diagtools
diagnostics.
Switchboard PCA
Motherboard
Touch pad