HP Pavilion ze5200 Service Manual - Page 146

Symptom, Call Center, Suggestions, Repair Center, Likely Causes, Comments, Floppy drive, CD/DVD drive

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Symptom Files corrupted. Disk capacity less than normal. Disk's reported capacity is less than actual size Floppy drive General problems. Call Center: Suggestions Run virus scan program. Check hard disk using Tools tab in disk's Properties sheet. Test hard disk drive with e-Diagtools diagnostics. Back up files if possible, then use Recovery CDs to reformat hard disk and reinstall factory software. Check hard disk using Tools tab in disk's Properties sheet. Check partitions using Control Panel, Administrative Tools, and Computer Management under Storage. Use Recovery CDs to reformat hard disk and reinstall factory software. Hard disk allocates approximately 20 MB to diagnostic software. This space is unavailable for other uses, and not included in hard disk capacity reported by Windows. Repair Center: Likely Causes Hard drive. No response from floppy drive. Floppy drive. Motherboard. CD/DVD drive Particular CD or DVD not playing properly. Cannot read any CD or DVD. DVD movie stops playing. Check disk for proper insertion, dirt, or damage. Clean with soft cloth or replace as needed. If CD was created on CD-RW drive, try using HP certified media. Read and write quality can vary for other media. Restart notebook. Make sure CD/DVD drive is installed properly. DVD may be double-sided. Movie may be paused. Press Play button. CD/DVD drive. Repair Center: Comments Make sure floppy drive is installed and connected correctly. Service Manual Troubleshooting and Diagnostics 3-11

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Symptom
Call Center:
Suggestions
Repair Center:
Likely Causes
Repair Center:
Comments
Files corrupted.
Run virus scan program.
Check hard disk using Tools
tab in disk²s Properties sheet.
Test hard disk drive with
e-Diagtools diagnostics.
Back up files if possible, then
use
Recovery CDs
to
reformat hard disk and
reinstall factory software.
Disk capacity less
than normal.
Check hard disk using Tools
tab in disk²s Properties sheet.
Check partitions using
Control Panel, Administrative
Tools, and Computer
Management under Storage.
Use
Recovery CDs
to
reformat hard disk and
reinstall factory software.
Hard drive.
Disk²s reported
capacity is less than
actual size
Hard disk allocates
approximately 20 MB to
diagnostic software. This
space is unavailable for other
uses, and not included in
hard disk capacity reported
by Windows.
Floppy drive
General problems.
No response from floppy
drive.
Floppy drive.
Motherboard.
Make sure floppy drive is
installed and connected
correctly.
CD/DVD drive
Particular CD or DVD
not playing properly.
Check disk for proper
insertion, dirt, or damage.
Clean with soft cloth or
replace as needed.
If CD was created on CD-RW
drive, try using HP certified
media. Read and write quality
can vary for other media.
Cannot read any CD
or DVD.
Restart notebook.
Make sure CD/DVD drive is
installed properly.
CD/DVD drive.
DVD movie stops
playing.
DVD may be double-sided.
Movie may be paused. Press
Play button.
Service Manual
Troubleshooting and Diagnostics
3-11