HP Pavilion ze5300 Service Manual - Page 147

Symptom, Call Center, Suggestions, Repair Center, Likely Causes, Comments, Important, Keyboard

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Symptom Region Code error. "System Error: Unable to read drive" message. No DVD or CD-RW software on notebook. All DVD play is erratic. Keyboard Some or all keys do not work properly. Embedded numeric keypad does not work. PS/2 keyboard and mouse with Y-adapter do not work. Call Center: Suggestions DVDs contain embedded regional codes that prevent them from playing outside region in which they are sold. This error occurs when trying to play DVD intended for different region. Important: Most DVD drives allow region code to be changed only a limited number of times (usually no more than four). When this limit is reached, last change is hard-coded on DVD drive, and is permanent. Refer to DVD player software help for details. Make sure disk is clean, undamaged, and inserted correctly. Clean with soft cloth or replace as needed. Wait 5 to 10 seconds after closing tray before pressing Play. Restart notebook. If software was removed, use the Recovery CDs to reinstall factory software. Some DVDs include software called "PC Friendly". This software can cause errors or erratic play. If needed, uninstall PC Friendly and restart notebook. Check settings in Control Panel. Press Fn+F8 to activate numeric keypad, and Lock key to turn on number lock. Avoid touching touch pad while booting or resuming. Check devices separately. Repair Center: Likely Causes CD/DVD drive. Motherboard. Keyboard. Motherboard. Keyboard. Motherboard. Y-adapter. PS/2 device. Motherboard. Repair Center: Comments HP warranty does not cover expense of correcting this situation. Make sure CD/DVD drive is installed properly. Try reinserting ribbon cable in connector on motherboard. 3-12 Troubleshooting and Diagnostics Service Manual

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Symptom
Call Center:
Suggestions
Repair Center:
Likely Causes
Repair Center:
Comments
Region Code error.
Important:
Most DVD drives
allow region code to be
changed only a limited
number of times (usually no
more than four). When this
limit is reached, last change
is hard-coded on DVD drive,
and is permanent. Refer to
DVD player software help for
details.
³System Error: Unable
to read drive´
message.
Wait 5 to 10 seconds after
closing tray before pressing
Play.
Restart notebook.
Motherboard.
Make sure CD/DVD drive is
installed properly.
No DVD or CD-RW
software on notebook.
All DVD play is erratic.
Some DVDs include software
called ³PC Friendly´. This
software can cause errors
or erratic play. If needed,
uninstall PC Friendly and
restart notebook.
Some or all keys do
not work properly.
Keyboard.
Motherboard.
Embedded numeric
keypad does not work.
DVDs contain embedded
regional codes that prevent
them from playing outside
region in which they are sold.
This error occurs when trying
to play DVD intended for
different region.
HP warranty does not cover
expense of correcting this
situation.
CD/DVD drive.
Make sure disk is clean,
undamaged, and inserted
correctly. Clean with soft
cloth or replace as needed.
If software was removed, use
the
Recovery CDs
to reinstall
factory software.
Keyboard
Check settings in Control
Panel.
Try reinserting ribbon cable in
connector on motherboard.
Press Fn+F8 to activate
numeric keypad, and Lock
key to turn on number lock.
Avoid touching touch pad
while booting or resuming.
Keyboard.
PS/2 keyboard
and mouse with
Y-adapter do not
work.
Y-adapter.
PS/2 device.
Motherboard.
Check devices separately.
Motherboard.
3-12
Troubleshooting and Diagnostics
Service Manual