HP Pavilion ze5300 HP Pavilion Notebook PC - Worldwide Limited Warranty and Te - Page 5

To contact the Customer Care Center by email, click the question mark one touch key at the top of your keyboard. To call the Customer Care Center, refer to the Worldwide Telephone Numbers booklet for service numbers. For best service, make sure you have as much of the following available when you call: I Your computer's model and serial number. I Your computer's operating system. I Any messages displayed when the problem occurred. I Any changes to the computer, software, related hardware, or accessories before this occurred Can the problem be re-created? To Receive Repair Service If the notebook product is not normally sold by HP in the country of use, it must be returned for service to a country in which it is sold and supported. NOTE: Notebook products have regional support and service in selected countries. Notebook PCs may be supported only in the country in which they are purchased and marketed. If you are outside the country of purchase, you must cover the cost of shipping your notebook to the appropriate authorized repair site. If you are uncertain about the support available for your notebook, please contact Customer Care (see "To Get Support or Service"). If your computer is under warranty: To receive warranty repair service, contact an authorized reseller, or contact the Customer Care Center (see the Worldwide Telephone Numbers booklet for information regarding your warranty and numbers for service technicians in your country). The support technician will help qualify your unit for warranty repair based on the warranty applicable to your unit and original purchase date, and will provide you with repair processes. Warranty service may include the cost of shipping, handling, duties, taxes, freight, or fees to or from the service location. If your computer is no longer under warranty: Contact an authorized reseller or the Customer Care Center (see the Worldwide Telephone Numbers booklet for information regarding your warranty and numbers for service technicians in your country). The support provider will let you know about repair charges and processes. NOTE: You are financially responsible for any repairs to your notebook that are not covered by the warranty-see the warranty statement on the next page. This includes any repairs required if you damage your notebook, for example, by spilling liquid on it, dropping it, or breaking the display. 4 Warranty Documentation Team Saved date: 11/14/02 3:30 PM Part Number: 311681-001 File name: 311681-001.doc