HP Pavilion ze5500 Maintenance and Service Guide - Page 105

Floppy drive, CD/DVD drive, Particular CD or DVD

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Symptom Files corrupted Disk capacity less than normal Disk's reported capacity is less than actual size Floppy drive General problems CD/DVD drive Particular CD or DVD not playing properly Cannot read any CD or DVD DVD movie stops playing Call Center: Suggestions Run virus scan program. Check hard disk using Tools tab in disk's Properties sheet. Test hard disk drive with e-Diagtools diagnostics. Back up files if possible, then use Recovery CDs to reformat hard disk and reinstall factory software. Check hard disk using Tools tab in disk's Properties sheet. Check partitions using Control Panel, Administrative Tools, and Computer Management under Storage. Use Recovery CDs to reformat hard disk and reinstall factory software. Hard disk allocates approximately 20 MB to diagnostic software. This space is unavailable for other uses, and not included in hard disk capacity reported by Windows. Repair Center: Likely Causes Hard drive No response from floppy drive. Floppy drive Motherboard Check disk for proper insertion, dirt, or damage. Clean with soft cloth or replace as needed. If CD was created on CD-RW drive, try using HP certified media. Read and write quality can vary for other media. Restart notebook. Make sure CD/DVD drive is installed properly. DVD may be double-sided. Movie may be paused. Press Play button. CD/DVD drive Repair Center: Comments Make sure floppy drive is installed and connected correctly. Service Manual Troubleshooting and Diagnostics 3-13

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Service Manual
Troubleshooting and Diagnostics
3-13
Symptom
Call Center: Suggestions
Repair Center:
Likely Causes
Repair Center:
Comments
Files corrupted
Run virus scan program.
Check hard disk using Tools
tab in disk’s Properties sheet.
Test hard disk drive with
e-Diagtools diagnostics.
Back up files if possible, then
use
Recovery
CDs to reformat
hard disk and reinstall factory
software.
Disk capacity less
than normal
Check hard disk using Tools
tab in disk’s Properties sheet.
Check partitions using Control
Panel, Administrative Tools,
and Computer Management
under Storage.
Use
Recovery
CDs to reformat
hard disk and reinstall factory
software.
Hard drive
Disk’s reported
capacity is less than
actual size
Hard disk allocates
approximately
20 MB to diagnostic software.
This space is unavailable for
other uses, and not included in
hard disk capacity reported by
Windows.
Floppy drive
General problems
No response from floppy drive.
Floppy drive
Motherboard
Make sure floppy
drive is installed and
connected correctly.
CD/DVD drive
Particular CD or DVD
not playing properly
Check disk for proper insertion,
dirt,
or damage. Clean with soft
cloth or replace as needed.
If CD was created on CD-RW
drive, try using HP certified
media. Read and write quality
can vary for other media.
Cannot read any
CD or DVD
Restart notebook.
Make sure CD/DVD drive is
installed properly.
CD/DVD drive
DVD movie stops
playing
DVD may be double-sided.
Movie may be paused.
Press
Play
button.