HP Pavilion zv5000 HP Notebooks Series PC - Worldwide Limited Warranty and Tec - Page 9

Mail-in Service If the support specialist determines that hardware repair for your computer is necessary, we will pick up (available in select regions), repair, and return the computer for during the Limited Warranty period. The pickup and delivery service utilizes a central repair facility to provide the highest level of repair quality. The central facility has quick access to the HP central parts inventory, proper diagnostic equipment, a controlled environment, and a remanufacturing-like process to ensure quality. If you have questions about packaging requirements when returning your computer for repair, contact customer support. If your computer is not packaged properly, you will be responsible for any damage that occurs during shipping. A worldwide warranty program applicable to your computer is available to assist you when you travel to a participating country, different from the country of purchase. For a list of participating countries and program details, refer to the website at www.hp.com. Mail-in Service with an Authorized Service Provider You also have the option to carry your computer into an authorized retailer for repair. To locate a repair facility in your local area, please call the customer support center. Service Upgrades and Extended Warranties A variety of service upgrades are available for your product.* For information on service upgrades, please refer to the Worldwide Phone Numbers booklet. *Available in select regions. Service upgrades purchased in one country are NOT transferable to another country. 7