HP Photosmart 2570 User Guide

HP Photosmart 2570 - All-in-One Printer Manual

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  • HP Photosmart 2570 | User Guide - Page 1
    HP Photosmart 2570 All-in-One series User Guide
  • HP Photosmart 2570 | User Guide - Page 2
    HP Photosmart 2570 All-in-One series User Guide
  • HP Photosmart 2570 | User Guide - Page 3
    the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. The Hewlett-Packard Company shall not be liable for incidental
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    29 Wired network setup 29 Install the software for a network connection 31 Connect to additional computers on a network 33 Change the HP All-in-One from a USB connection to a network connection........33 Manage your network settings 33 Network troubleshooting 40 5 Load originals and load
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    -One 89 Clean the HP All-in-One 89 Check the estimated ink levels 90 Print a self-test report 91 Work with print cartridges 91 13 Troubleshooting information 101 View the Readme file 102 Setup troubleshooting 102 Operational troubleshooting 112 Device update...113 14 HP warranty and support
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    Contents HP Photosmart 2570 All-in-One series declaration of conformity 132 Index...133 User Guide 3
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    4 HP Photosmart 2570 All-in-One series
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    HP All-in-One or with the HP Image Zone software installed on your computer. This guide describes how to use the HP All-in-One control panel to make a copy, print photos from a memory card or storage device. It also describes how to print from a software application, how to maintain and troubleshoot
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    of the device to clear paper jams. Rear USB portConnect to a computer. Ethernet port: Connect to a wired network. Power connection Control panel overview This section describes the functions of the various buttons, lights, and arrows on the HP All-in-One control panel. 6 HP Photosmart 2570 All-in
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    can be pulled up and angled for better viewing. Up arrow: Navigate up through menu options, move the viewing area up in zoom mode, or navigate the visual keyboard. Attention light: Indicates a problem occurred. See the color graphics display for more information. Right arrow: Increase values, move
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    arrow: Navigate down through menu options, move the viewing area print those photos by scanning the proof sheet. HP Instant Share: Send or receive images directly from a network-connected HP All-in-One. If your HP All-in-One is USB-connected, you can send images using the HP Instant Share software
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    level of the print cartridge. Shows that an unknown ink cartridge is inserted. This icon might appear if an ink cartridge contains non-HP ink. Shows that the HP Instant Share icon is not present, there is no new mail or HP Instant Share was not set up. Shows that a Bluetooth adapter is installed,
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    5. Paper Size 6. Paper Type 7. Copy Quality 8. Lighter/Darker 9. Enhancements 0. Set New Defaults Scan To Menu The following Scan To menu options are available when your HP All-in-One is connected to your computer with a USB cable and you press the Scan To button on 10 HP Photosmart 2570 All-in
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    menu vary depending on the software applications installed on your computer. When the HP All-in-One is connected to a network with one or more computers, the Scan To Menu allows you to select a connected computer before displaying some options. USB-connected 1. HP Image Zone 2. Microsoft PowerPoint
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    option on the Setup Menu. 1. How do I 2. Error Messages 3. Print Cartridges 4. Load Originals and Load Paper 5. General Troubleshooting 6. Network Troubleshooting 7. Use Memory Card 8. Use Scan Features 9. Get Support the arrow buttons on the control panel. 12 HP Photosmart 2570 All-in-One series
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    Share features from the control panel unless you install the full version of HP Image Zone. Any mention of the HP Image Zone software in this guide and in the onscreen help for the HP Photosmart 2570 All-in-One series refers to both versions of HP Image Zone unless otherwise noted. You can quickly
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    see the Setup Guide that came with your HP All-in-One. To open the HP Image Zone software on a Mac (OS 9) ➔ Do one of the following: - Double-click the HP Director alias on the desktop. - Double-click the HP Director alias in the Applications:Hewlett-Packard:HP Photo and Imaging Software folder. The
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    including troubleshooting tips and step-by-step instructions. It also provides additional setup instructions to supplement those in the Setup Guide. HP Image Zone Tour (Windows) The HP Image Zone Tour is a fun, interactive way to get a brief overview of the software included with your HP All-in-One
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    This User Guide provides just a sampling of the features available to help you get started using your HP All-in-One. Explore the onscreen HP Image Zone Help that came with your HP All-in-One software for information on all the features that your HP All-in-One supports. 16 HP Photosmart 2570 All
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    . To access the HP Image Zone Help on a Windows computer 1. In the HP Solution Center, click the tab for your HP All-in-One. For information on accessing the HP Solution Center, see Use the HP Image Zone software. 2. In the Device Support area, click Onscreen Guide or Troubleshooting. - If you click
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    information about your HP All-in-One, open the Troubleshooting and support book, and then open the 2570 series Troubleshooting book. - The other books listed on the Contents tab provide information on using the HP Image Zone software to complete tasks on your HP All-in-One. Sections that contain
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    the word "print", the search will only return topics that contain the phrase "borderless print". After entering window displays the Help topic you select from one of the tabs on the left. Help topics include descriptive text, step-bystep instructions HP Image Zone help contents page. User Guide 19
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    menu in the HP Image Zone, choose HP Image Zone Help. For information on accessing the HP Image Zone software, see Use the HP Image Zone software. The HP Image Zone Help appears. The following diagram highlights features for finding you way around the Help. 20 HP Photosmart 2570 All-in-One series
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    the 2570 series Help. - For information on troubleshooting issues with your HP All-in-One, click the 2570 series Troubleshooting. - The other sections listed provide information on using the HP Image Zone software to complete tasks on your HP All-in-One. ● The center pane provides a top-down view
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    click the video camera icon, the animation runs in a new window. Help toolbar The Help toolbar, shown below, contains buttons that the entire Help system for specific words, such as "borderless print". After entering your search criteria, press RETURN on your HP Photosmart 2570 All-in-One series
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    can connect your HP All-in-One. In addition to the setup instructions in this User Guide, you can also set up HP Instant Share on your network-connected HP All-in-One, so you can easily share images with friends and relatives. If you installed the HP Image Zone software, press the HP Instant Share
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    not be able to print to the HP All-in-One. All features resident on the host computer are supported. Only print is supported from the other computers. For setup instructions, see Use printer sharing (Windows) or Use printer sharing (Mac). Connect using a USB cable The Setup Guide that came with
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    automatically using the Widcomm stack. To install and print using the Microsoft stack (Windows) 1. Make sure that you have installed the HP All-in-One software on the computer. Note The purpose of installing the software is to make sure the print driver is available for the Bluetooth® connection
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    onscreen instructions to finish the installation. 8. Print as you would to any printer. To install and print using the Widcomm stack (Windows) 1. Make sure that you have installed the HP All-in-One software on the computer. Note The purpose of installing the software is to make sure the print driver
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    to Share my printers with other computers. Use Webscan Webscan is a feature of the Embedded Web Server that lets you scan photos and documents from your HP All-in-One to your computer using a Web browser. This feature is available even if you chose not to install the device software on your computer
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    Chapter 3 Finish setup 28 HP Photosmart 2570 All-in-One series
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    This chapter describes how to connect your HP All-in-One to a network, view and manage the network settings, and troubleshoot problems with the network connections. If you want to: Connect to a wired (Ethernet) network. Install the HP All-in-One software for use in a networked environment. Add
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    See Connect your HP All-in-One to the network. ● Finally, install the software, as explained in Install the software for a network connection laptop with a connection to the Ethernet or wireless router. Note The HP All-in-One supports both 10 Mbps and 100 Mbps Ethernet networks. If you are
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    connected to these drives before installing the software. Otherwise, HP All-in-One installation software might try to use one of the reserved drive instructions below for your Windows computer or Mac. To install the Windows HP All-in-One software Note The following instructions are for Windows
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    continue with the installation. If a Windows Security Alert appears for a program published by Hewlett-Packard, please unblock print a self-test report to your HP All-in-One. For more information, see Print a self-test report. To install the Mac HP All-in-One software Note The following instructions
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    the onscreen instructions to complete all the installation steps, including the Setup Assistant. When you have finished installing the software, your HP All-in-One is ready for service. 7. To test your network connection, go to your computer and print a self-test report to your HP All-in-One. For
  • HP Photosmart 2570 | User Guide - Page 37
    network settings You can display a summary of the network settings on the HP All-in-One control panel, or you can print a more detailed configuration page. The network configuration page lists all of , then press OK. - 1. Automatic - 2. 10-Full - 3. 10-Half 34 HP Photosmart 2570 All-in-One series
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    Server is a web-based user interface that provides some options not available on the HP Allin-One control panel, including advanced network security options. Also, the Embedded Web Server enables you to monitor status and order printer supplies. For information on how to use the features available
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    access the HP All-in-One control panel, or you need to change an advanced option not available on the View Network Settings menu and then prints a configuration page for your HP All-in-One, including the IP address. You will instructions. Network setup 36 HP Photosmart 2570 All-in-One series
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    and device firmware revision code. Note If you call HP Support, depending on the problem, you might be asked to provide the firmware revision code. Hostname The TCP/IP name assigned by the installation software to the device. By default, this is the letters HP followed by the last 6 digits of the
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    recommended. Caution Be careful when manually assigning an IP address. An invalid IP address during installation will prevent your network components from seeing the HP All-in-One. Subnet Mask A subnet is an IP address assigned by the installation software to make an additional network available
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    IP address to the HP All-in-One: ● AutoIP: The installation software automatically determines the Manual: The configuration parameters are set manually, such as a static IP address. ● Not Specified: The mode used when the HP All-in-One is initializing. The IP address of the domain name service
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    The HP All-in-One requires a passkey from the Bluetooth device before allowing the device to send a print job. Network troubleshooting This section addresses network setup problems you might encounter after establishing the network connection, inserting the CD and starting the software installation
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    or gateway. Solution: Print a network configuration page, and verify that the router and HP Allin-One are on the same subnet and gateway. For more information, see View and print network settings. The HP All-in-One is not turned on. Solution: Turn on the HP All-in-One. Network setup User Guide 41
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    Chapter 4 Network setup 42 HP Photosmart 2570 All-in-One series
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    tray, and tips for avoiding paper jams. Load an original You can copy or scan up to letter- or A4-size originals by loading them on the glass, as described here. You should also follow these instructions when loading a proof sheet on the glass for photo printing. Note Many of the special features
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    with HP inkjet devices). ● Highly textured stock, such as linen. It might not print evenly, and the ink can bleed into these papers. ● Extremely smooth, shiny, or coated papers not specifically designed for your HP All-in-One. They can jam the HP All-in-One or repel the ink. 44 HP Photosmart 2570
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    the rollers and cause paper jams. Depending on your country/region, some of these papers might not be available. HP does not recommend copying to the following papers: ● Any size paper other than those listed in the technical specifications chapter of your printed User Guide. ● Paper with cutouts or
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    first with the print side down. guide, then slide the paper-width guide inward until it stops at the edge of the paper. Do not overload the paper tray; make sure the stack of paper fits within the paper tray and is no higher than the top of the paper-width guide. 46 HP Photosmart 2570 All-in-One
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    than the top of the paper-width guide. Load postcards, Hagaki, or HP Panorama photo paper You can load postcards, Hagaki, or panorama photo paper into the paper tray of your HP All-in-One. For the best results, set the paper type and size before printing or copying. For more information, see the
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    into the paper tray of your HP All-in-One. Do not use shiny or embossed envelopes or envelopes that have clasps or windows. Note For specific details on how to format text for printing on envelopes, consult the help files in your word processing software. For best results, consider using a label
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    paper in the paper tray. ● Do not force paper too far forward in the paper tray. ● Use paper types that are recommended for your HP All-in-One. For more information, see Choose papers for printing and copying. For more information about clearing paper jams, see Paper troubleshooting. User Guide 49
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    Chapter 5 Load originals and paper 50 HP Photosmart 2570 All-in-One series
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    computer. For more information, see Print photos using a proof sheet. Your HP All-in-One can read the following memory cards: CompactFlash (I, II), Memory Sticks, MultiMediaCard (MMC), Secure Digital, and xD-Picture Card. Note You can scan a document and send the scanned image to an inserted memory
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    memory card in a Windows XP computer. To insert a memory card 1. Turn the memory card so that the label faces up, and the contacts are facing your HP All-in-One. 2. Insert the memory card into the corresponding memory card slot. Connect a digital camera The HP All-in-One supports the PictBridge mode
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    camera is set to the default, the HP All-in-One uses the paper that is currently loaded in the default paper tray selected for printing from a PictBridge camera. Refer to the user guide that came with your camera for detailed information on printing directly from the camera using PictBridge. Connect
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    end the slideshow. 5. Press Photo again to return to the photo display. View photos using your computer You can view and edit photos using the HP Image Zone software that came with your HP All-in-One. For more information, see the onscreen HP Image Zone Help. 54 HP Photosmart 2570 All-in
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    HP All-in-One to select photos and videos. Select photos and videos You can select individual photos and videos to edit, print to print to your computer. 1. Insert a memory card into the appropriate slot on your HP All-in-One, memory card or storage device. ➔ Do one of the following: - Press OK to
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    enhance selected video frames before printing. For more information, see Set photo print options. You can also use the HP Image Zone software to view and edit images. You can print images, send images by e-mail a frame and frame color to the current image. 56 HP Photosmart 2570 All-in-One series
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    Option panel to crop a photo for printing. To crop a photo 1. Display print. 4. Do one of the following: - Press OK to select the photo and exit zoom mode while retaining the zoom settings for printing HP Image Zone software to view and edit images. You can also print
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    . 5. Press until the Layout option you want is highlighted, and then press OK. The Ready to Print message appears. 6. Verify the paper is inserted in the paper tray print side down, and then press OK to print the photos using the options you have selected. 58 HP Photosmart 2570 All-in-One series
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    print unless you selected individual video frames to print. For more information, see Select photos and videos. 1. Insert a memory card into the appropriate slot on your HP All-in-One modify the photo print options as desired. 5. Press Start Copy Black or Start Copy Color to print the selected photos
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    and scanning the proof sheet. Print a proof sheet The first step in using a proof sheet is to print it from the HP All-in-One. 1. Insert a memory card into the appropriate slot on your HP All-in-One, or . For more information, see Complete the proof sheet. 60 HP Photosmart 2570 All-in-One series
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    using a proof sheet is to scan the completed sheet you have placed on the scanner glass. Tip Make sure the glass of the HP All-in-One is completely clean or the proof sheet might not scan properly. For more information, see Clean the glass. 1. Load the proof sheet print side down on the right front
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    Not all digital cameras allow you to tag your photos for printing. See your digital camera documentation to see if it supports DPOF. Your HP All-inOne supports DPOF file format 1.1. When you print camera-selected photos, the HP All-in-One print settings do not apply; the settings in the DPOF file
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    option prints nine frames of a video on one sheet of paper in the order that they appear in the video. The video frames are automatically selected by your HP All-in-One. To print a video action photo 1. Insert a memory card into the appropriate slot on your HP All-in-One,
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    ) and small 10 x 15 cm (4 x 6 inch) paper size that varies by country/region. When Paper Size and Paper Type are both set to Automatic, the HP All-in-One selects the best print options for the current print job. 64 HP Photosmart 2570 All-in
  • HP Photosmart 2570 | User Guide - Page 68
    and Paper Type are both set to Automatic, the HP All-in-One selects the best options for the current print job. The other Paper Type settings let you override camera, you can print them immediately or save them to your computer. To save them to your computer, you can remove the User Guide 65
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    the C:\Documents and Settings\username\My Documents\My Pictures folder in Windows XP and Windows 2000. - For Mac: by default, files are saved to the computer in a Hard Drive:Users:User Name:Pictures:HP Photos folder. 3. The HP All-in-One is finished reading the memory card when the photo light stops
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    directly connected to a Mac with a USB cable, the HP Instant Share client application software opens on your computer. Thumbnails of your photos appear in the HP Instant Share window. - If your HP All-in-One is network-connected, the Share Menu appears on the color graphics display. User Guide 67
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    Chapter 6 Photos and videos 68 HP Photosmart 2570 All-in-One series
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    others for viewing and printing. To take full advantage of the HP Instant Share features available from the control panel of a network-connected HP All-in-One, you must set up HP Instant Share on your HP All-in-One. If you installed the HP Image Zone software, press the HP Instant Share button on
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    you want to install the HP remote printer driver on another Windows computer, such as a laptop, you can either install the HP Image Zone software that came with your HP All-in-One or you can download the HP remote printer driver from the HP website. Share your images 70 HP Photosmart 2570 All-in
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    to download the HP remote printer driver using a broadband connection. ➔ Once the HP remote print driver is installed, you can print remotely to the HP Allin-One by selecting Print from the File menu in any software application and choosing HP remote printers as your printer. Configure HP Instant
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    and receiving images. Tip If you choose this option accidentally, register the HP All-in-One again using the same HP Passport account. The device will be assigned the same device name as before. The share destinations and settings are also reapplied. Share your images 72 HP Photosmart 2570 All-in
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    User Guide provides just a sampling of the copy features available to help you get started using your HP All-in-One to make copies. Explore the onscreen HP Image Zone Help that came with your HP All-in-One software for information on all of the copy settings that your HP All-in-One supports. For
  • HP Photosmart 2570 | User Guide - Page 77
    as the new default settings. Explore the onscreen HP Image Zone Help to learn how to perform special Preview from the Copy Menu, or when you change one of the following copy settings: ● Reduce/Enlarge is highlighted, then press OK. 3. Do one of the following: - Press OK to accept the preview and
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    Start Copy Black or Start Copy Color. The HP All-in-One makes a borderless copy of your original photo Selecting the Crop setting initiates a scan and displays a preview of the copy with borders. Enlarging a cropped image might affect print quality depending on the resolution of the image. Guide 75
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    Chapter 8 Copy 76 HP Photosmart 2570 All-in-One series
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    from your computer The HP All-in-One can be used with any software application that allows printing. The instructions vary slightly depending on whether you are printing from a Windows computer or a Mac. Make sure you follow the instructions for your operating system in this chapter. In addition
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    You can customize the print settings of the HP All-in-One to handle nearly any print task. Changes to the print settings from your computer apply to software print jobs only For information on changing photo print settings from the HP All-in-One, see Set photo print options Windows users Before you
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    not use the Windows print spooler is PowerPoint in Microsoft Office 97. If you cannot cancel your print job by using one of the following procedures, consult the instructions for canceling background printing in the online help for your software application. To stop a print job from the HP All-in
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    . It can take a few moments for printing to be cancelled. To stop a print job from the computer (Windows XP users) 1. On the Windows taskbar, click Start, and then click Control Panel. 2. Open the Printers and Faxes control panel. 3. Double-click the HP All-in-One icon. Tip You can also double-click
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    and computer must be connected and turned on. The HP All-in-One software must also be installed and running on your computer prior to scanning. To verify that the HP All-in-One software is running on a Windows computer, look for the HP All-in-One icon in the system tray at the lower right side of
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    attached to the front USB port. This enables you to use the photo print options to print borderless prints and album pages from the scanned image. Note If your HP All-in-One is connected to a network, you can only send a scan to a memory card or storage device if it is being shared across the
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    -One. For information on setting up and using HP Instant Share, see the onscreen HP Image Zone Help. For more information on using HP Instant Share to share your scanned images, see the onscreen HP Image Zone Help. Print a scanned image You can print a scanned image using the HP Image Zone software
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    use your OCR software. Using OCR software is an art that takes time and practice to master. For more information about scanning documents, especially documents containing both text and graphics, see the documentation that came with your OCR software. Scan 84 HP Photosmart 2570 All-in-One series
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    guide do not match the numbers on the print cartridges currently installed in your HP All-in-One, order new print cartridges with the same numbers as those you currently have installed. Your HP All-in-One supports the following print cartridges. print cartridges HP black inkjet print cartridge HP
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    HP All-in-One and accepts print jobs from supported Bluetooth devices, such as a digital camera phone, personal digital assistant (PDA), or Bluetooth-enabled Windows or Macintosh computer. Order other supplies To order other supplies, such as HP All-in-One software, a copy of the printed User Guide
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    (continued) Country/region South Africa U.S. and Canada Number for ordering +27 (0)11 8061030 1-800-HP-INVENT (1-800-474-6836) Order supplies User Guide 87
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    Chapter 11 Order supplies 88 HP Photosmart 2570 All-in-One series
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    scans remain clear. You will also need to replace, align, or clean your print cartridges occasionally. This chapter provides instructions for keeping your HP All-in-One in the glass or painted parts of the HP All-in-One, as this might damage the device. Maintain your HP All-in-One User Guide 89
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    ink remaining in your print cartridges from the computer. If you have a USB connection between your computer and the HP All-in-One, see the onscreen HP Image Zone Help for information on checking the ink levels from the Printer Toolbox. Maintain your HP All-in-One 90 HP Photosmart 2570 All-in-One
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    handling the print cartridges and instructions for replacing, aligning, and cleaning the print cartridges. Handle the print cartridges Before you replace or clean a print cartridge, you should know the part names and how to handle the print cartridges. Maintain your HP All-in-One User Guide 91
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    these instructions to replace the black print cartridge with a photo print cartridge for printing high-quality color photos. To find out the reorder number for all the print cartridges that your HP All-in-One supports, see Order print cartridges. To order print cartridges for your HP All-in-One, go
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    the print cartridges 1. Make sure the HP All-in-One is on. Caution If the HP All-in-One is off when you lift the print-carriage access door to access the print cartridges, the HP All-in-One will not release the cartridges for changing. You might damage the HP All-in-One if the print cartridges are
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    print cartridge you are installing has a white square or a white pentagon on its label, slide the print cartridge into the slot on the right. The label for the slot is black with a solid white square and a solid white pentagon. 94 HP Photosmart 2570 All-in-One series Maintain your HP All-in-One
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    comes in the box with your HP All-in-One. If neither your print cartridge nor your HP All-in-One came with a print cartridge protector, you can order one from HP Support. Go to www.hp.com/support. The print cartridge protector is designed to keep a print cartridge secure and prevent it from drying
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    color. If you still have print quality problems after aligning the printer, try cleaning the print head using the procedure described in Clean the print cartridges. If print quality problems persist after aligning and cleaning, contact HP customer support. 96 HP Photosmart 2570 All-in-One series
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    OK. The HP All-in-One prints a test page, aligns the print head, and calibrates the printer. Recycle or discard the page. For information on aligning the printer by using the HP Image Zone software that came with your HP All-in-One, see the onscreen HP Image Zone Help. Clean the print cartridges Use
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    9. Slide the print cartridge back into the slot. Push the print cartridge forward until it clicks into place. 10. Repeat if necessary for the other print cartridge. 11. Gently close the print-carriage access door and plug the power cord into the back of the HP All-in-One. 98 HP Photosmart 2570 All
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    print cartridges). Caution Do not touch the copper-colored contacts or ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections. To clean the area around the ink nozzles 1. Turn on the HP All-in-One and open the print-carriage access door. The print carriage
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    into the slot. Push the print cartridge forward until it clicks into place. 9. Repeat if necessary for the other print cartridge. 10. Gently close the print-carriage access door and plug the power cord into the back of the HP All-in-One. Maintain your HP All-in-One 100 HP Photosmart 2570 All-in
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    device. ● Network Troubleshooting: See Network troubleshooting. This section contains information on software installation troubleshooting for a wired network. Other sources of information ● Setup Guide: The Setup Guide explains how to set up the HP All-in-One. ● User Guide: The User Guide is the
  • HP Photosmart 2570 | User Guide - Page 105
    to HP, pointing to HP Photosmart 2570 All-in-One series, and then clicking Readme. ● In Mac OS 9 or OS X, you can access the Readme file by double-clicking the icon located in the top-level folder of the HP All-in-One software CD-ROM. Setup troubleshooting This section includes installation and
  • HP Photosmart 2570 | User Guide - Page 106
    your HP All-in-One before connecting the USB cable. During installation, do not plug in the USB cable until prompted by the onscreen instructions. Connecting the USB cable before prompted can cause errors. If you connected the USB cable before you installed the software, see Troubleshooting common
  • HP Photosmart 2570 | User Guide - Page 107
    the print cartridges. I received a message on the color graphics display that the print cartridge alignment failed Cause The incorrect type of paper is loaded in the paper tray, for example, colored paper, paper with text on it or certain recycled paper. 104 HP Photosmart 2570 All-in-One series
  • HP Photosmart 2570 | User Guide - Page 108
    pink pull tab (must be removed before installing) 3 Ink nozzles under tape Reinsert the print cartridges and verify that they are fully inserted and locked in place. Cause The contacts on the print cartridge are not touching the contacts in the print carriage. Solution Remove and then reinsert the
  • HP Photosmart 2570 | User Guide - Page 109
    Uninstall and reinstall the software. For information on network communication problems or communication problems involving a memory card, PictBridge camera, or storage device, see the troubleshooting information for the HP Photosmart 2570 All-in-One series in the onscreen HP Image Zone Help. For
  • HP Photosmart 2570 | User Guide - Page 110
    HP All-in-One. Lift open the print-carriage access door to expose the print cartridges and remove any packing material (such as tape or cardboard) or any other foreign objects blocking the carriage path. Software installation troubleshooting If you encounter a problem during software installation
  • HP Photosmart 2570 | User Guide - Page 111
    the HP All-in-One Installer icon. The minimum system checks screen appears (Windows) Solution Your system does not meet the minimum requirements to install the software. Click Details to see what the specific problem is, and then correct the problem before attempting to install the software. You
  • HP Photosmart 2570 | User Guide - Page 112
    the software. The registration screen does not appear Solution ➔ In Windows, you can access the registration screen from the Windows taskbar by clicking Start, pointing to Programs or All Programs (XP), Hewlett-Packard, HP Photosmart 2570 All-in-One series, and then clicking Sign up now. User Guide
  • HP Photosmart 2570 | User Guide - Page 113
    until after you have reinstalled the software. 2. Press the On button to turn off the HP All-in-One. 3. On the Windows taskbar, click Start, Start Programs or All Programs (XP), Hewlett-Packard, HP Photosmart 2570 All-in-One series, Uninstall. 4. Follow the onscreen instructions. 5. If you are asked
  • HP Photosmart 2570 | User Guide - Page 114
    Guide that came with your HP All-in-One. To uninstall from a Mac 1. Disconnect the HP All-in-One from your Mac. 2. Open the Applications: Hewlett-Packard folder. 3. Double-click HP Uninstaller. Follow the onscreen instructions. 4. After the software is uninstalled, disconnect your HP All-in-One
  • HP Photosmart 2570 | User Guide - Page 115
    and then double-click HP All-in-One Installer. 7. Follow the onscreen instructions and the instructions provided in the Setup Guide that came with your HP All-in-One. Operational troubleshooting The 2570 series Troubleshooting section in the HP Image Zone Help contains troubleshooting tips for some
  • HP Photosmart 2570 | User Guide - Page 116
    paper is still jammed, see the onscreen Troubleshooting Help that came with your HP Image Zone software. Print cartridge troubleshooting If you are experiencing problems with printing, you might have a problem with one of the print cartridges. Try the following: 1. Remove a print cartridge to make
  • HP Photosmart 2570 | User Guide - Page 117
    Troubleshooting Chapter 13 might need to install device updates on your HP All-in-One for one of the following reasons: ● You call HP customer support and a service representative advises you to access the HP support website to retrieve an upgrade for your device. ● A message appears on your HP All
  • HP Photosmart 2570 | User Guide - Page 118
    browser to download an update for your HP All-in-One from www.hp.com/support. 2. Double-click the downloaded file. The installer opens on your computer. 3. Follow the onscreen prompts to install the update to your HP All-in-One. 4. Restart the HP All-in-One to complete the process. User Guide 115
  • HP Photosmart 2570 | User Guide - Page 119
    Chapter 13 Troubleshooting 116 HP Photosmart 2570 All-in-One series
  • HP Photosmart 2570 | User Guide - Page 120
    14 HP warranty and support Hewlett-Packard provides Internet and phone support for your HP All-in-One. This chapter provides warranty information as well as how to get support from the Internet, access your serial number and service ID, contact HP customer support, and prepare your HP All-in-One for
  • HP Photosmart 2570 | User Guide - Page 121
    the warranty to the customer or any HP support contract with the customer. However, if printer failure or damage is attributable to the use of a non-HP or refilled ink cartridge, HP will charge its standard time and materials charges to service the printer for the particular failure or damage. 5. If
  • HP Photosmart 2570 | User Guide - Page 122
    not apply to customers in Japan. For information on service options in Japan, see HP Quick Exchange Service (Japan). 1. Make sure that: a. Your HP All-in-One is plugged in and turned on. b. The specified print cartridges are installed correctly. c. The recommended paper is properly loaded in the
  • HP Photosmart 2570 | User Guide - Page 123
    ask your dealer or call HP at the phone number provided in this guide. As part of our constant efforts to improve our phone support service, we advise you to check our website on a regular basis for new information regarding service features and delivery. 120 HP Photosmart 2570 All-in-One series
  • HP Photosmart 2570 | User Guide - Page 124
    -7751 Canada (Mississauga Area) (905) 206-4663 Canada 1-(800)-474-6836 Central America & The Caribbean www.hp.com/support Chile 800-360-999 021-3881-4518 800-810-3888 : 3002 Colombia (Bogota) Colombia 571-606-9191 01 58-212-278-8666 0-800-474-68368 Viêt Nam +84 88234530 User Guide 121
  • HP Photosmart 2570 | User Guide - Page 125
    position (on the left side). 4. Place the print cartridges in print cartridge protectors or an airtight plastic container so they will not dry out, and put them aside. Do not send them with the HP All-in-One unless the HP customer support call agent instructs you to. 122 HP Photosmart 2570 All-in
  • HP Photosmart 2570 | User Guide - Page 126
    panel faceplate from the device as shown below. HP warranty and support 9. Retain the control panel faceplate. Do not return the control panel faceplate with the HP Allin-One. Tip See the Setup Guide that came with your HP All-in-Oneand the instructions below for information on how to attach your
  • HP Photosmart 2570 | User Guide - Page 127
    for service personnel (samples of print quality problems are helpful). - A copy of the sales slip or other proof of purchase to establish the warranty coverage period. - Your name, address, and a phone number where you can be reached during the day. 124 HP Photosmart 2570 All-in-One series
  • HP Photosmart 2570 | User Guide - Page 128
    print specifications, copy specifications, memory card specifications, scan specifications, physical specifications, power specifications, environmental specifications, regulatory notices, and the declaration of conformity for your HP All-in-One. System requirements Software ink you are using. HP
  • HP Photosmart 2570 | User Guide - Page 129
    : drop-on-demand thermal inkjet ● Language: HP PCL Level 3, PCL3 GUI or PCL 10 ● Print speeds vary according to the complexity of the document ● Duty cycle: 500 printed pages per month (average), 5000 printed pages per month (maximum) Technical information 126 HP Photosmart 2570 All-in-One series
  • HP Photosmart 2570 | User Guide - Page 130
    up to 0.1 up to 0.1 up to 0.8 up to 0.8 up to 8.5 up to 5.1 up to 30 up to 24 Scan resolution (dpi) 1200 x 1200 1200 x 1200 600 x 600 600 x 600 300 x 300 300 x 300 300 x 300 on a memory card might cause the performance of the HP All-in-One to be slower than expected. Technical information User
  • HP Photosmart 2570 | User Guide - Page 131
    Secure Multimedia Card, are supported with the use of an adapter. See the instructions that came with your memory card for more information. Scan specifications ● Image editor included ● Integrated OCR software automatically converts scanned text to editable text ● Scan speeds vary according to the
  • HP Photosmart 2570 | User Guide - Page 132
    safety data sheets; and recycling programs. Protecting the environment Hewlett-Packard is committed to providing quality products in an environmentally information ENERGY STAR is a U.S. registered service mark of the U.S. EPA. As an ENERGY STAR partner, HP has determined that this product meets
  • HP Photosmart 2570 | User Guide - Page 133
    lets you recycle used print cartridges free of charge. For more information, go to the following website: www.hp.com/hpinfo/globalcitizenship/environment/ , contact the Product Regulations Manager, Hewlett-Packard Company, San Diego, (858) 655-4100. 130 HP Photosmart 2570 All-in-One series
  • HP Photosmart 2570 | User Guide - Page 134
    Problems. This booklet is available from the U.S. Government Printing Office, Washington DC, 20402. Stock No. 004-000-00345-4. Caution Pursuant to Part 15.21 of the FCC Rules, any changes or modifications to this equipment not expressly approved by the Hewlett-Packard DIN 45635 T. 19 User Guide 131
  • HP Photosmart 2570 | User Guide - Page 135
    , and applicable specifications recognized in the European community. HP Photosmart 2570 All-in-One series declaration of conformity DECLARATION OF CONFORMI TY according to ISO/IEC Guide 22 and EN 45014 Manufac ture r's Nam e: Hewlett-Packard Company Manufac ture r's Ad dres s: 16399 West
  • HP Photosmart 2570 | User Guide - Page 136
    30 C cancel button 8 copy 75 print job 79 scan 83 carriage, blocked 107 cartridges. See print cartridges CAT-5 Ethernet cable 30 clean exterior 90 glass 89 lid backing 89 print cartridge contacts 97 print cartridge ink nozzle area 99 print cartridges 97 color graphics display change language 104
  • HP Photosmart 2570 | User Guide - Page 137
    card 51 N network advanced settings 34 connection type 37 restore settings 34 status 37 upgrade 33 O OK button 8 on button 8 order accessories 86 paper 85 print cartridges 85 Setup Guide 86 software 86 User Guide 86 P panoramic photos 63 paper 134 HP Photosmart 2570 All-in-One series
  • HP Photosmart 2570 | User Guide - Page 138
    91 photo print cartridge 95 replace 92 store 95 troubleshoot 104, 113 print margin specifications 126 printer found screen, Windows 32 printer sharing Mac 27 Windows 27 proof sheet fill in 61 menu 10 print 59, 60 scan 61 R Readme file 102 receive images from HP Instant Share print automatically 70
  • HP Photosmart 2570 | User Guide - Page 139
    119 service ID 119 settings country/region 23 language 23 network 33 print options 78 restore defaults 34 setup button 8 menu 11 share images, HP Instant Share 69 sharing 33 sleep mode 9 slideshow 54 software reinstall 110 troubleshoot installation 107 uninstall 110 software application, print from
  • HP Photosmart 2570 | User Guide - Page 140
    Index W warranty 117 Webscan 27 wired connection icons 9 wireless router 30 X xD memory card 51 Z zoom button 8 buttons 57 photos 57 User Guide 137
  • HP Photosmart 2570 | User Guide - Page 141
    138 HP Photosmart 2570 All-in-One series
  • HP Photosmart 2570 | User Guide - Page 142
    © 2005 Hewlett-Packard Development Company, L.P. Electronic Edition www.hp.com *Q7211-90209* *Q7211-90209* Q7211-90209
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HP Photosmart 2570 All-in-One series
User Guide