HP Photosmart D6100 Quick Start Guide - Page 9

English If the printer software did not install successfully, or if the printer and computer are not communicating properly after software installation, check this page for possible solutions. Check all cable connections between the printer and computer, and be sure you are using the most recent version of the printer software. You can acquire the latest software updates by visiting the HP support website at www.hp.com/support. If you still need help, check the printer documentation. Macintosh only Problem: All of the printers in Print Center disappear after printer software installation. Solution: Uninstall then reinstall the printer software. Restart the computer before adding the printer in Print Center. Windows only Problem: The installation software does not start automatically when the CD is inserted. Solution: From the Windows Start menu, select Run. Click Browse, and navigate to the CD-ROM drive where you inserted the HP Photosmart software CD. Double-click the setup.exe file. Problem: The computer stops responding during software installation. Solution: Virus protection software or another software program might be running in the background and slowing down the installation process. Wait while the software finishes copying files; this may take several minutes. If the computer is still not responding after several minutes, restart the computer, pause or disable any active virus protection software, quit all other software programs, and then reinstall the printer software. Note: Your virus protection software will turn back on automatically when you restart the computer. Problem: The System Requirements dialog box appears during installation. Solution: A component of the computer system does not meet the minimum system requirements. Follow the onscreen instuctions to remedy the issue and then reinstall the printer software. Windows and Macintosh Problem: The computer could not read the HP Photosmart CD. Solution: Make sure the CD is not dirty or scratched. If other CDs work but the HP Photosmart CD does not, your CD might be damaged. You can download the software from the HP support website or request a new CD from HP Support. If other CDs do not work, you might need to service your CD‑ROM drive. Problem: The Found New Hardware Wizard opens but does not recognize the printer. Solution: You might have connected the USB cable before completing the software installation. Disconnect the USB cable. Cancel the hardware installation Wizard. Insert the software CD into your CDROM drive, and follow the onscreen instructions. If instructions do not appear, locate and double-click the setup.exe file on the CD to restart the installation. If a message appears saying the software has already been successfully installed, then select Uninstall, and follow the instructions to reinstall the software. Reconnect the USB cable only when prompted during software installation. Problem: The system requirements check indicates that the computer is running an outdated version of Internet Explorer. Solution: Press Ctrl + Shift on the keyboard and click Cancel in the System Requirements dialog box to bypass the block and complete the software installation. You must update Internet Explorer immediately after installing the HP Photosmart software, or the HP software will not work properly. Note: You do not have to reinstall the HP software after updating Internet Explorer.