HP Photosmart M627 User Guide - Page 35

Photosmart Express Menu, Buy Prints Online - problems

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For best image quality, turn off the camera when not using. Always store the camera in a cool place. My camera stalls when establishing a connection to the computer. ● Ensure that the USB cable is properly connected to the camera and computer. ● Try connecting the USB cable to another USB port on the computer. ● Turn the camera off, then on again. If that does not fix the problem, reset the camera (see Resetting the camera on page 32). ● If the problem persists, contact HP Support (see Product support on page 36). I cannot transfer images from the camera to my computer. ● Either install the HP Photosmart Software (see Install the software on page 9), or see Transferring images without HP Photosmart Software on page 25. ● Set your camera to act as a Disk Drive (see Connecting to the computer on page 26). I get an error message when transferring images to my computer. A power surge or electrostatic discharge may have affected the camera. Close the HP Photosmart Transfer Software, remove the camera from the optional dock or disconnect the camera from the USB cable and reset the camera (see Resetting the camera on page 32). Then, restart the image transfer process (see Transferring images with HP Photosmart Software on page 25). I am having a problem installing or using the HP Photosmart Software. ● Make sure your computer meets the minimum system requirements (see About the HP Photosmart Software on page 9). ● Refer to the HP Customer Care website: www.hp.com/support. How can I get professional-quality prints if I don't have a photo printer? Use the Buy Prints Online feature on the Photosmart Express Menu (see Buying prints online on page 30). HP Photosmart M627 Digital Camera 35

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For best image quality, turn off the camera when not using. Always store the camera in
a cool place.
My camera stalls when establishing a connection to the computer.
●
Ensure that the USB cable is properly connected to the camera and computer.
●
Try connecting the USB cable to another USB port on the computer.
●
Turn the camera off, then on again. If that does not fix the problem, reset the camera
(see
Resetting the camera
on page 32
).
●
If the problem persists, contact HP Support (see
Product support
on page 36
).
I cannot transfer images from the camera to my computer.
●
Either install the HP Photosmart Software (see
Install the software
on page 9
), or
see
Transferring images without HP Photosmart Software
on page 25
.
●
Set your camera to act as a
Disk Drive
(see
Connecting to the computer
on page 26
).
I get an error message when transferring images to my computer.
A power surge or electrostatic discharge may have affected the camera. Close the
HP Photosmart Transfer Software, remove the camera from the optional dock or
disconnect the camera from the USB cable and reset the camera (see
Resetting the
camera
on page 32
). Then, restart the image transfer process (see
Transferring images
with HP Photosmart Software
on page 25
).
I am having a problem installing or using the HP Photosmart Software.
●
Make sure your computer meets the minimum system requirements (see
About the
HP Photosmart Software
on page 9
).
●
Refer to the HP Customer Care website:
www.hp.com/support
.
How can I get professional-quality prints if I don’t have a photo printer?
Use the
Buy Prints Online
feature on the
Photosmart Express Menu
(see
Buying
prints online
on page 30
).
HP Photosmart M627 Digital Camera
35