HP Photosmart Pro B8300 Quick Start Guide - Page 15

Troubleshooting Printing a diagnostics page Problems installing software Use the diagnostics page to view current printer settings, to help troubleshoot printer problems, and to verify installation of optional accessories, such as trays. The diagnostics page also contains a log of recent events. If you need to call HP, print the diagnostics page before calling. To print a diagnostics page Press and hold the Power button, press the Resume button four times, and then release the Power button. Problems printing an alignment page Check the printer to ensure the following: • Power light is on and not blinking. When the printer is first turned on, it takes approximately 45 seconds to warm up. • No printer lights are on or blinking and the printer is in the Ready state. If lights are on or blinking, see "Printer lights reference." • Power cord and other cables are working and firmly connected to the printer. • All packing tapes and materials are removed from the printer. • Print cartridges are properly installed in the correct cradle. The icon on the print cartridge should match the icon on the cradle. Press down firmly on each one to ensure proper contact. Ensure you have removed the tape from each print cartridge. • Print cartridge latch and all covers are closed. • Rear access panel is locked into place. • Media is loaded correctly in the tray and is not jammed in the printer. Check the computer system • Make sure the computer meets the system requirements (see the onscreen user's guide on the HP Photosmart Pro software CD). Verify installation preliminaries • Before installing software on a Windows computer, ensure all other programs are closed. • If the computer does not recognize the path to the CD drive that you type, ensure you are specifying the correct drive letter. • If the computer cannot recognize the HP Photosmart Pro software CD in the CD drive, inspect the CD for damage. Also, you can download the printer driver from http://www.hp.com/support. Reinstall the printer software • If you are using Windows and the computer cannot detect the printer, run the Scrubber utility (located in the Utils\Scrubber folder on the HP Photosmart Pro software CD) to perform a clean printer driver uninstallation. Restart your computer, and re-install the printer driver. English 12