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HP Photosmart Pro B8300 User Guide - Page 110

Troubleshooting installation issues, Problems printing an alignment Problems installing software

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Troubleshooting installation issues This section provides solutions to common installation problems. ● Problems printing an alignment page ● Problems installing software Problems printing an alignment page When print cartridges are installed or replaced, the printer automatically prints an alignment page to align the cartridges. This process takes about seven minutes, and once complete, the alignment page may be discarded after it is printed. If the printer does not print the page, see Troubleshooting tips and resources. Problems installing software Verify the computer requirements Make sure the computer meets the system requirements. See Printer specifications and Declaration of Conformity. Verify installation preliminaries ● Before installing software on a Windows computer, ensure all other programs are closed. ● If the computer does not recognize the path to the CD drive that you type, ensure you are specifying the correct drive letter. ● If the computer cannot recognize the Starter CD in the CD drive, inspect the CD for damage. You can download the printer driver from http://www.hp.com/support/. Reinstall the printer software If you are using Windows and the computer cannot detect the printer, run the Scrubber utility (located in the Utils\Scrubber folder on the Starter CD) to perform a clean printer driver uninstallation. Restart your computer, and re-install the printer driver. See Uninstalling the printer software. 100 Chapter 6 Troubleshooting ENWW

Section	Page
Welcome	11
Special features	12
Using this guide	13
Finding other resources for the product	14
Getting started	15
Understanding the printer parts and functions	16
Front view (trays, cover, and print cartridge cradle)	16
Front view (input tray)	17
Printer lights	17
Back view	18
Configuring the printer (Windows)	19
Direct connection	19
Installing printer software and sharing the printer	19
To install the software before connecting the printer	19
To connect the printer before installing the software	19
To share the printer on a locally shared network	20
Configuring the printer (Mac OS)	21
To install the software for a locally shared network or for a direct connection	21
To share the printer on a locally shared network	22
Uninstalling the printer software	23
Customizing the printer software setup program	24
Installing other software	25
Using print cartridges and accessories	27
Using the print cartridges	28
Supported print cartridges	28
Inserting the print cartridges	28
To install or replace a print cartridge	29
Aligning the print cartridges	30
Cleaning the print cartridges	31
To clean the print cartridges automatically	31
For Windows	31
For Macintosh	32
Maintaining the print cartridges	32
Storing the print cartridges	32
Printing with a single print cartridge	33
Calibrating the color	34
Installing the optional automatic two-sided printing accessory (duplex unit)	35
Printing and loading media	37
Selecting print media	38
Tips for selecting and using print media	38
Understanding specifications for supported media	38
Understanding supported media sizes	38
Understanding supported media types	44
Understanding supported media weights and capacities	45
Setting minimum margins	45
Loading media in the input tray	47
Using the automatic paper-type sensor	49
Changing print settings	50
Understanding smart software features	51
Printing digital photographs	52
Enhanced color printing	52
Guidelines for printing photographs	52
Understanding digital photography technologies	53
PhotoREt printing	53
4800 x 1200 optimized dpi	53
Printing Exif Print-enhanced photographs	53
HP Photosmart Essential software	54
Printing borderless	55
Printing in grayscale	57
Printing panoramic photos	58
Printing a document	60
Printing with the front or rear manual feed slot	61
Changing the software settings	61
Loading the front manual feed slot	62
Loading the rear manual feed slot	63
Printing on various media types	64
Printing on custom-sized paper	65
Printing on envelopes	66
Printing on cards and smaller-sized media	68
Printing multiple pages on a single sheet of paper	71
Printing booklets	72
Performing manual booklet printing	72
Performing automatic booklet printing	72
Printing posters	74
Printing banners	75
Printing labels	76
Printing iron-on transfers	77
Printing on both sides (duplexing)	78
Guidelines for printing on both sides of the paper	78
Performing manual duplexing	78
Performing auto-duplexing	79
Advantages of using the duplex unit	80
Cancelling a print job	82
Using the Toolbox	83
Toolbox overview	84
Printer Status tab	85
Information tab	86
HP Instant Support	86
Security and privacy	87
To gain access to HP Instant Support	87
myPrintMileage	87
How Do I...	88
Printer Services tab	90
Using the HP Printer Utility (Macintosh)	91
Viewing the HP Printer Utility panels	91
Troubleshooting	93
Troubleshooting tips and resources	94
General troubleshooting tips	95
Printing a demo page	96
Printing a diagnostics page	97
Resolving printing problems	98
Printer shuts down unexpectedly	98
Check power and power connections	98
Check printer vents	98
All printer lights are blinking	98
A non-recoverable error has occurred.	98
Printer is not responding (nothing prints)	98
Check printer setup	98
Check the print cartridge initialization	98
Check the printer software installation	98
Check cable connections	98
Check printer setup for network environment	99
Check any personal firewall software installed on the computer	99
Printer does not accept a print cartridge	99
Print cartridge does not fit the printer	99
Printer does not recognize the print cartridge	99
Clean the print cartridge contacts	99
The printer is rejecting the pen	100
Printer takes a long time to print	101
Check the system configuration	101
Verify the number of software programs running on the computer	101
Check the printer software settings	101
A large file is printing	101
The printer may be in Ink-backup Printing Mode	101
Blank page printed	102
Check for empty print cartridges	102
The protective tape on the print cartridge nozzle has not been removed.	102
Check media settings	102
Something on the page is missing or incorrect	102
Check margin settings	102
The printer may be in Ink-backup Printing Mode	102
Verify the ink levels of the print cartridges	102
The print cartridges may need to be cleaned	102
Check color print settings	102
Check the print location and length of USB cable	103
Placement of the text or graphics is wrong	103
Check how the media is loaded	103
Check the media size	103
Check margin settings	103
Check the page-orientation setting	103
Check the printer location and length of USB cable	103
Poor print quality and unexpected printouts	104
Poor quality printouts	104
Check the print cartridges	104
The printer may be in Ink-backup Printing Mode	104
Verify the ink levels of the print cartridges	104
The print cartridges may need to be cleaned	104
Check the paper quality	104
Check the type of media loaded in the printer	105
Check rollers in the printer	105
Check the printer location and length of USB cable	105
Meaningless characters print	105
Check the cable connections	105
Check the document file	105
Ink is smearing	105
Check print settings	105
Check the media type	105
Check the margin settings	106
Ink is not filling the text or graphics completely	106
The printer may be in Ink-backup Printing Mode	106
Verify the ink levels of the print cartridges	106
The print cartridges may need to be cleaned	106
Check the media type	106
The print settings may need to be changed	106
Output is faded or dull colored	106
Check the print mode	106
You may not be using the best print cartridge for the project	106
Check the paper type setting	107
Check the print cartridges	107
Colors are printed as black and white	107
Check the print settings	107
The printer is printing in Ink-backup Printing Mode	107
Wrong colors are printing	107
Check the print settings	107
Check the print cartridges	107
Printout shows bleeding colors	107
Check the print settings	107
Check the print cartridges	107
Colors do not line up properly	108
Check the print cartridges	108
Check the graphics placement	108
Lines or dots are missing from text or graphics	108
The printer may be in Ink-backup Printing Mode	108
Verify the ink levels of the print cartridges	108
The print cartridges may need to be cleaned	108
Check the print cartridge contact pads	108
Resolving paper-feed problems	109
Another paper feed problem is occurring	109
Media is not supported for the printer or tray	109
Media is not picked up from input tray	109
Media is not coming out correctly	109
Pages are skewing	109
Multiple pages are being picked up	109
Troubleshooting installation issues	110
Problems printing an alignment page	110
Problems installing software	110
Verify the computer requirements	110
Verify installation preliminaries	110
Reinstall the printer software	110
Clearing jams	111
Tips for avoiding paper jams	113
Resolving photo printing problems	114
Resolving borderless printing problems	115
Resolving banner printing problems	116
Resolving automatic two-sided printing problems	117
Resolving network printing problems	118
Printer lights reference	119
Understanding the printer lights	120
HP supplies and accessories	125
Ordering printing supplies through the Toolbox	126
Accessories	127
Automatic two-sided printing accessory	127
USB cable	127
Network interface	127
Supplies	128
Print cartridges	128
Photo papers	128
Inkjet papers	129
Transparency films	129
Specialty papers	129
Greeting cards	130
Brochure papers	130
Customer support and warranty	131
Obtaining electronic support	132
HP Instant Support	133
HP Telephone Support	134
Before you call	134
Telephone support numbers	134
Hewlett-Packard Limited Warranty Statement	136
Printer specifications and Declaration of Conformity	137
Printer specifications	138
Declaration of Conformity	141
Regulatory information	143
FCC statement	144
Notice to Users in Korea	144
Miscellaneous regulatory information	145
LEDs classification	145
Regulatory model number	145
Environmental product stewardship program	146
Paper Use	146
Plastics	146
Recycling program	146
HP inkjet supplies recycling program	146
Materials handling	146
Energy consumption - Energy Star	146
Energy consumption - Federal Energy Management Program	147
Disposal of Waste Equipment by Users in Private Households in the European Union	148