HP Presario 1800 Presario Select 1800 Series Maintenance and Service Guide - Page 31

Maintenance & Service Guide Presario 1800 Series Models: 1825 and 1800T | Home Page | Notice | Preface | Product Description | Troubleshooting Illustrated Parts Catalog | Removal & Replacement Procedures | Specifications Pin Assignments | Battery Pack Operations Solving PC Card Problems Some common causes and solutions for PC Card problems are listed in the following table. Problem When turned on, the computer does not beep when a PC Card is inserted. Solving PC Card Problems Probable Cause Solution(s) Card is not inserted properly. PC Card beeps are disabled. Ensure that the card is inserted in the correct orientation. Double-click the PC Card icon in the Control Panel, click the Global Settings tab, the enable PC Card sound effects. Speaker is turned off or volume is Press volume buttons to turn the turned down. speaker on, then increase the volume. PC Card drivers are not installed. Double click the Add New Hardware icon in the Control Panel for installation instructions. PC Card modem, fax, or network card does not work. PC Card modem or fax card does not work. Card or card driver is not supported. Card is not fully inserted into the slot or is not inserted properly. Telephone cord is not plugged in all the way. Necessary drivers are not installed (turned on). You are trying to access the card using the wrong COM port. The card conflicts with a serial device. The card is not supported. If PC Card or drivers are not compatible with Windows, install drivers and use the PC Card in MSDOS mode. Contact your Compaq authorized service provider for a list of PC Cards tested successfully in Compaq PC Card platforms. Ensure that the card is inserted in the correct orientation. Check and secure telephone connection. Install drivers. See Specifications to verify COM port. See Specifications to verify address. Use supported cards only. Modem network PC Card does not Network driver is not installed or Install driver. work. is not set up properly. Telephone cord is not properly connected. Verify telephone connection. Memory or storage card does not work. SRAM and flash memory cards require the memory card driver to be loaded (turned on). Install driver. Flash memory cards require the Microsoft FlashFile System to be loaded. Hard drives on flash mass storage cards require the PC Card ATA driver to be loaded. You are trying to access the hard Double-click My Computer to drive card using the wrong drive verify the drive letter assigned to letter. the card. The card is not supported. Contact your Compaq authorized service provider for a list of PC Cards tested successfully in Compaq PC Card platforms. Top of Page Solving Power Problems Also see "Solving Battery and Battery Gauge Problems" in this section. Problem Computer won't turn on and battery pack is not inserted. Solving Power Problems Probable Cause Computer is not connected to a power source. Solution(s) Insert battery or connect an external power source. Power cords to the external power source are unplugged. Ensure that power cords connecting the computer and the external power source are plugged in properly. Power adapter is defective. Replace AC Adapter and restart. Computer turned off while it was System board is defective. Replace the system board. left unattended and the power icon System initiated Hibernation due Replace the battery pack with a fully is off. to a critical low-battery charged battery pack or connect the condition. computer to an external power source. Then turn on the computer. System initiated Hibernation after a preset timeout. Turn on the computer. Top of Page Solving Printer Problems If you experience problems printing, run a printer self-test. Refer to the documentation provided with your printer for instructions. If the self-test fails, it is a printer-specific problem. Also refer to the printing section of your application documentation. Problem Printer will not turn on. Solving Printer Problems Probable Cause Solution(s) The signal cable may not be Ensure that the signal cable is connected properly, or the printer properly connected and that the is unplugged. power cord is connected to the electrical outlet. Printer will not print. Printer is not turned on or is offline. Turn the printer on and set it to online. The device drivers for your application are not installed. Refer to the printer documentation to install the correct printer driver. Printer that is set up for a network is not connected to the network. Connect the printer to the network. Printer cable is too long, unshielded, or defective. Replace the cable. Paper tray is empty. Fill the paper tray with paper and set the printer to online. Printer prints garbled information. Correct printer drivers are not installed. Refer to the printer documentation to install the correct printer driver. Cable is not connected properly. Ensure that the printer signal cable is properly connected to the computer. Top of Page Solving TouchPad/Pointing Device Problems Some common causes and solutions for TouchPad/pointing device problems are listed in the following table. Solving Touch Pad/Pointing Device Problems Problem Cause Solution(s) TouchPad or mouse does not work. Incorrect or no device driver is installed. Install the device driver and add to the AUTOEXEC.BAT file or CONFIG.SYS file. The device driver is not installed Install the TouchPad/mouse driver in in Windows. Windows. External mouse does not work. Mouse is not securely connected Ensure that the mouse is securely or is connected to an incorrect connected to the appropriate external connector. external connector. TouchPad or mouse does not work Mouse is not enabled. even though the device is enabled in Windows. Enter MOUSE at the system prompt to activate the mouse device driver. Add a line in the AUTOEXEC.BAT file to automatically activate the mouse device driver each time computer is turned on or restarted. Cable not properly seated in TouchPad board. Reseat cable. Defective TouchPad board. Replace TouchPad board. Defective system board. Replace system board. Device driver is not correctly installed in Windows. Install the appropriate device driver in Windows. Cursor skips or moves abnormally The TouchPad needs to be when using the TouchPad. cleaned. Clean the TouchPad with a cloth dampened with alcohol or an ammonia-based glass cleaner. Wipe up liquid with a dry cloth. Top of Page Return to Solving Minor Problems Return to Troubleshooting