HP Presario All-in-One CQ1-1000 Getting Started Guide - Page 40

Troubleshooting and maintenance

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To repair software problems, try these methods: ● Turn the computer off completely and then turn it on again. This is the easiest (and sometimes the best) way. ● Update the drivers (see Updating drivers on page 15). ● Use Microsoft System Restore (see Microsoft System Restore on page 15) - Restore your computer to a configuration that was in use before the software was installed. ● Reinstall the software program or hardware driver. (See Software program and hardware driver reinstallation on page 16) - Restores the software (if it came with the product) or hardware driver to factory defaults. ● System Recovery (see System Recovery on page 19) - Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. This erases all data files you have created. 14 Chapter 3 Troubleshooting and maintenance ENWW

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To repair software problems, try these methods:
●
Turn the computer off completely and then turn it on again. This is the easiest (and sometimes the best)
way.
●
Update the drivers (see
Updating drivers
on page
15).
●
Use Microsoft System Restore (see
Microsoft System Restore
on page
15) — Restore your computer to
a configuration that was in use before the software was installed.
●
Reinstall the software program or hardware driver. (See
Software program and hardware driver
reinstallation
on page
16) — Restores the software (if it came with the product) or hardware driver to
factory defaults.
●
System Recovery (see
System Recovery
on page
19) — Erase and reformat the hard disk drive, and
then reinstall the operating system, programs, and drivers. This erases all data files you have created.
14
Chapter 3
Troubleshooting and maintenance
ENWW