HP Presario B3800 Compaq Presario Notebook PC - Limited Warranty and Technical - Page 8

Additional Support Available, Obtaining Service - problems

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Additional Support Available If you are unable to resolve your problem by using our online services, contact our Customer Support Center by phone (see Worldwide Phone Numbers booklet). You will be provided technical support by our dedicated and professionally trained customer service team. Hardware Technical Support Free hardware technical support is available for one year from the date of purchase. Software Technical Support Free software technical support is available for the first 90 days from the date of purchase. Software technical support is defined as issues or questions regarding the preinstalled Operating System, bundled software, and "how-to" installation and configuration questions. Obtaining Service Carry-In Service (applicable in Asia Pacific) To receive warranty repair service, contact the Customer Care Center or an authorized reseller (refer to the Worldwide Phone Numbers booklet for the correct phone number for your country). Our support specialist will help qualify your unit for warranty repair based on the warranty applicable to your unit and original purchase date. If our support specialist determines that hardware repair for your computer is necessary, you will be advised to bring your computer to the nearest authorized repair center for hardware service. Replaceable Parts Program Where available, replacement parts may be sent directly to you to fulfill your warranty repair, saving considerable repair time. After you call customer support, a replaceable part can be sent directly to you. Once the part arrives, follow the installation instructions provided. If necessary, you may contact customer support and a technician will assist you over the phone to ensure that the installation is quick and easy. (Available in select regions-refer to the Worldwide Phone Numbers booklet for the correct phone number for your region.) 6 PSG-Mobile Warranty Documentation Team Saved date: 3/1/2004 3:08 PM File name: 337483-372_With_Corrections.doc

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6
PSG-Mobile Warranty Documentation Team
Saved date: 3/1/2004 3:08 PM
File name: 337483-372_With_Corrections.doc
Additional Support Available
If you are unable to resolve your problem by using our online services, contact
our Customer Support Center by phone (see
Worldwide Phone Numbers
booklet). You will be provided technical support by our dedicated and
professionally trained customer service team.
Hardware Technical Support
Free hardware technical support is available for one year from the date of
purchase.
Software Technical Support
Free software technical support is available for the first 90 days from the date of
purchase. Software technical support is defined as issues or questions regarding
the preinstalled Operating System, bundled software, and “how-to” installation
and configuration questions.
Obtaining Service
Carry-In Service (applicable in Asia Pacific)
To receive warranty repair service, contact the Customer Care Center or an
authorized reseller (refer to the
Worldwide Phone Numbers
booklet for the
correct phone number for your country). Our support specialist will help qualify
your unit for warranty repair based on the warranty applicable to your unit and
original purchase date.
If our support specialist determines that hardware repair for your computer is
necessary, you will be advised to bring your computer to the nearest authorized
repair center for hardware service.
Replaceable Parts Program
Where available, replacement parts may be sent directly to you to fulfill your
warranty repair, saving considerable repair time. After you call customer
support, a replaceable part can be sent directly to you. Once the part arrives,
follow the installation instructions provided. If necessary, you may contact
customer support and a technician will assist you over the phone to ensure that
the installation is quick and easy. (Available in select regions—refer to the
Worldwide Phone Numbers
booklet for the correct phone number for your
region.)