HP Presario CQ35-200 Drives - Windows Vista - Page 26

Obtaining the latest HP device drivers, Start, Computer, System properties, Device Manager, Continue - driver download

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A device driver must be reinstalled 1. Remove any discs from the optical drive. 2. Click Start > Computer > System properties. 3. In the left pane, click Device Manager. If prompted by User Account Control, click Continue. 4. In Device Manager, click the plus sign (+) next to the type of driver you want to uninstall and reinstall (for example, DVD/CD-ROMs, Modems, and so on) unless the minus sign (-) is already showing. 5. Click a listed driver, and press the delete key. When prompted, confirm that you want to delete the driver, but do not restart the computer. Repeat for any other drivers you want to delete. 6. In the Device Manager window, click the Scan for hardware changes icon in the toolbar. Windows scans your system for installed hardware and installs default drivers for any devices requiring drivers. NOTE: If you are prompted to restart the computer, save all open files, and then continue with the restart. 7. Reopen Device Manager, if necessary, and then verify that the drivers are once again listed. 8. Try running your program again. If uninstalling and reinstalling the default device drivers does not correct the problem, you may need to update your drivers using the procedures in the following sections. Obtaining the latest HP device drivers Follow either of the following procedures to obtain HP device drivers. To use the HP Update Utility: 1. Select Start > All Programs > HP > HP Update. 2. On the HP Welcome screen, click Settings and select a time when the utility should check for software updates on the Web. 3. Click Next to immediately check for HP software updates. To use the HP Web site: 1. Open your Internet browser, go to http://www.hp.com/support, and select your country or region. 2. Click the option for software and driver downloads, type your computer model number in the search box, and then press enter. - or - If you want a specific SoftPaq, enter the SoftPaq number in the Search box, press enter, and follow the instructions provided. Proceed to step 6. 3. Click your specific product from the models listed. 4. Click the Windows Vista® operating system. 22 Chapter 7 Troubleshooting

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A device driver must be reinstalled
1.
Remove any discs from the optical drive.
2.
Click
Start
>
Computer
>
System properties
.
3.
In the left pane, click
Device Manager
. If prompted by User Account Control, click
Continue
.
4.
In Device Manager, click the plus sign (+) next to the type of driver you want to uninstall and reinstall
(for example, DVD/CD-ROMs, Modems, and so on) unless the minus sign (-) is already showing.
5.
Click a listed driver, and press the
delete
key. When prompted, confirm that you want to delete the
driver, but do not restart the computer.
Repeat for any other drivers you want to delete.
6.
In the Device Manager window, click the
Scan for hardware changes
icon in the toolbar. Windows
scans your system for installed hardware and installs default drivers for any devices requiring
drivers.
NOTE:
If you are prompted to restart the computer, save all open files, and then continue with
the restart.
7.
Reopen Device Manager, if necessary, and then verify that the drivers are once again listed.
8.
Try running your program again.
If uninstalling and reinstalling the default device drivers does not correct the problem, you may need to
update your drivers using the procedures in the following sections.
Obtaining the latest HP device drivers
Follow either of the following procedures to obtain HP device drivers.
To use the HP Update Utility:
1.
Select
Start
>
All Programs
>
HP
>
HP Update
.
2.
On the HP Welcome screen, click
Settings
and select a time when the utility should check for
software updates on the Web.
3.
Click
Next
to immediately check for HP software updates.
To use the HP Web site:
1.
Open your Internet browser, go to
support
, and select your country or region.
2.
Click the option for software and driver downloads, type your computer model number in the search
box, and then press
enter
.
– or –
If you want a specific SoftPaq, enter the SoftPaq number in the
Search
box, press
enter
, and follow
the instructions provided. Proceed to step 6.
3.
Click your specific product from the models listed.
4.
Click the Windows Vista® operating system.
22
Chapter 7
Troubleshooting