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HP Presario CQ40-200 Drives - Windows Vista - Page 36

A DVD playing in Windows Media Player produces no sound or display

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A DVD playing in Windows Media Player produces no sound or display Use QuickPlay or DVDPlay to play a DVD. QuickPlay and DVDPlay are installed on the computer, and are also available from the HP Web site at http://www.hp.com. 30 Chapter 6 Troubleshooting

Section	Page
Handling drives	7
Using an optical drive	8
Identifying the installed optical drive	9
Using optical discs	10
Selecting the right disc	11
CD-R discs	11
CD-RW discs	11
DVD±R discs	11
DVD±RW discs	11
LightScribe DVD+R discs	11
Blu-ray Disc	12
Playing a CD or DVD	13
Configuring AutoPlay	14
Changing DVD region settings	15
Observing the copyright warning	16
Copying a CD or DVD	17
Creating or “burning” a CD or DVD	18
Removing an optical disc (CD or DVD)	19
Removing the optical drive	20
Improving hard drive performance	22
Using Disk Defragmenter	22
Using Disk Cleanup	22
Using HP ProtectSmart Hard Drive Protection (select models only)	23
Identifying HP ProtectSmart Hard Drive Protection status	24
Using HP ProtectSmart Hard Drive Protection software	25
Replacing the hard drive	26
Troubleshooting	30
The optical disc tray does not open for removal of a CD or DVD	31
The computer does not detect the optical drive	32
A disc does not play	33
A disc does not play automatically	34
The process of burning a disc does not begin, or it stops before completion	35
A DVD playing in Windows Media Player produces no sound or display	36
A device driver must be reinstalled	37
Obtaining the latest HP device drivers	37
Obtaining the latest Windows device drivers	38