HP Presario CQ43-200 Worldwide Waranty and Technical Support - HP - 90day - No - Page 14

Service Upgrades HP has a range of additional support and service coverage for your product that can be purchased locally. However, some support and related products may not be available in all countries. For information on availability of service upgrades and their prices, you may refer to the HP Care Pack lookup tool at http://www.hp.com/go/lookuptool/. To get an overview of the full support offering, please go to http://www.hp.com, select your country and type "Packaged Services" into the search bar. Initial Setup and Technical Support for Included Software Technical Support for your HP Software, HP pre-installed third-party software and third-party software purchased from HP, including initial setup support, is available from HP via multiple contact methods, including electronic media and telephone, for ninety (90) days from date of purchase. See "Contacting HP" for online resources and telephone support. Any exceptions to this will be specified in your End User License Agreement (EULA). Support includes assistance with: „ Answering your installation questions (how to, first steps, and prerequisites). „ Setting up and configuring the software and options supplied or purchased with HP Hardware Products (how-to and first steps). Excludes system optimization, customization and network configuration. „ Interpreting system error messages. „ Isolating system problems to software usage problems. „ Obtaining HP Care Pack information or updates for software supplied or purchased with HP Hardware Products. Support does NOT include assistance with: „ Generating or diagnosing user generated programs or source codes „ Installation of non-HP products. „ System optimization, customization, and network configuration. 12 English PSG-Mobile Warranty Doc Team Saved date: 7/28/2008 2:10:00 PM File name: 496816-001.doc