HP Presario CQ43-200 Resolving Start Up and No Boot Problems Checklist - Page 2

 If all other methods fail, but computer can boot to BIOS, use recovery disk to recover the computer to original condition. Note: All programs and data are destroyed during recovery. Symptom 4: Computer may display an error message on a black screen during startup or boot  Search www.microsoft.com for terms in error message.  Search www.hp.com for terms in error message.  If possible, turn on power, press F10 to enter BIOS mode, do the corrective actions listed under Symptom 3 to run memory and hard drive tests. Symptom 5: Computer displays a blue screen or continually re-starts After an error message is displayed, you can usually bypass the error and continue to run the notebook in Safe mode to install an updated BIOS or driver.  Search www.microsoft.com for terms in error message.  Search www.hp.com for terms in error message.  If possible, turn on power, press F10 to enter BIOS mode, and run diagnostic Memory test and Hard Drive test.  If possible, turn on power, press F8 to enter Windows Advanced Boot Options, and do one or more of the following:  Select Disable automatic restart on system failure to view error message.  Run Repair Your Computer.  Run Last Known Good Configuration.  Select Boot into Safe Mode and then select Run a Microsoft system restore.  Select Boot into Safe Mode and then select Uninstall recently installed programs.  Select Boot into Safe Mode and then run Windows Update. Symptom 6: Computer displays the Windows logo screen and stops responding If no error message displays, turn on power, press F8 to enter Windows Advanced boot options, and select Disable auto-restart to view error message.  Search www.microsoft.com for terms in error message.  Search www.hp.com for terms in error message.  If possible, turn on power, press F10 to enter BIOS mode, and select Restore the BIOS defaults (F9).  If possible, turn on power, press F10 to enter BIOS mode, and run Hard Drive Test.  If possible, turn on power, press F8 to enter Windows Advanced Boot Options, and select Last Known Good Configuration (Advanced)  If possible, turn on power, press F8 to enter Windows Advanced Boot Options, and select Boot into Safe Mode and then Uninstall recently installed programs. Update Computer after resolving a problem When the computer starts into Windows normally, you should install the latest updates and patches to prevent other start-up problems.  Run HP Support Assistant from www.hp.com/go/helpandsupport for latest updates.  Run Windows Update from www.update.microsoft.com for latest Microsoft updates.  Run the anti-virus program.