HP Presario SG3000 Troubleshooting and Maintenance Guide - Page 12
Audio, CD and DVD Drives, Symptom, Possible solution, Windows Start Button, Control Panel
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Audio Symptom No sound is produced. Possible solution Press the Mute button on the keyboard to see if the Mute feature is turned on. Or 1 Click the Windows Start Button, and then click Control Panel. 2 Click Hardware and Sound, and then Adjust system volume. 3 If applications are muted, click the Mute button to unmute. Click the task bar Volume icon ( ), or use the keyboard controls to increase the volume. Ensure powered (active) speakers are turned on. Turn off your computer, and reconnect the speakers. Press the Sleep button (select models only), or press the Esc key on the keyboard to resume from sleep mode. Replace the passive speaker system with an active speaker system (sold separately). Active speakers have a power cord and On button and connect to the Audio Out (green) connector on the computer. Unplug headphones if they are connected to your computer. Codec error messages appear when certain audio files are played. Open the file in Windows Media Player. Ensure Windows Media Player is configured to automatically download codecs. If the correct codec is available, the file will play. Note that you must be connected to the Internet to download the codec file. If the correct codec is not available, check to see if there is an update available for Windows Media Player. For more information, open Windows Media Player Help, and then search the online Help for codec. CD and DVD Drives Symptom The CD or DVD drive cannot read a disc or takes too long to start. Possible solution Ensure the disc is inserted with the label facing up and centered in the tray. Wait at least 30 seconds to let the drive determine the type of media. Clean the disc with a disc cleaning kit, available from most computer stores. The driver may be corrupted or outdated. Refer to "Updating Drivers" on page 24 for detailed information about restoring and updating drivers. 8 Troubleshooting and Maintenance Guide