HP Presario SR1300 Warranty and Support Guide - Page 17

Software Technical Support Software Technical Support for your HP Software, HP pre-installed third-party software and third-party software purchased from HP is available from HP via multiple contact methods, including electronic media and telephone, for one year from date of purchase. See "Contacting HP" for online resources and telephone support. Any exceptions to this will be specified in your End User License Agreement (EULA). Software Technical Support includes assistance with: • Answering your installation questions (how to, first steps, and prerequisites). • Setting up and configuring the software (how-to and first steps). Excludes system optimisation, customisation and network configuration. • Interpreting system error messages. • Isolating system problems to software usage problems. • Obtaining support pack information or updates. Software technical support does NOT include assistance with: • Generating or diagnosing user generated programs or source codes. • Installation of non-HP products. Contacting HP If your product fails during the Limited Warranty Period and the suggestions in the product documentation do not solve the problem, you can receive support by doing the following: Locate your nearest HP Support location via the World Wide Web at: http://www.hp.com/support Contact your authorised HP dealer or Authorised Service Provider and be sure to have the following information available before you call HP: • Product serial number, model name and model number • Applicable error messages • Add-on options • Operating system • Third-party hardware or software • Detailed questions Protect Your Investment You can upgrade your standard factory warranty for an additional two years. For more information, please visit our Web site at: http://www.hp.com/uk/warranty-extension Or http://www.hp.com/ie/warranty-extension (in Ireland) 17