HP Presario SR1600 PC Troubleshooting Guide - Page 16

Hardware Installation Symptom Possible cause Solution A new device is Device driver is not not recognized installed. as part of the system. Install the device driver from the CD or diskette provided with the device, or download and install the driver from the device manufacturer's Web site. You may need an updated driver for Windows XP. Contact the device vendor directly for an update. For HP peripherals, visit the HP Web site. Refer to the Warranty and Support Guide for details. Device connector is not seated or connected properly. Ensure that the device is properly and securely connected and that the pins in the connector are not bent down. Cable(s) of new external device are loose, or power cables are unplugged. Ensure that all cables are properly and securely connected and that the pins in the cable or connector are not bent. Power switch of new Turn off the PC, turn on the external device, and then turn on the PC to device is not turned on. integrate the device with the PC system. When the system advised you of changes to the configuration, you did not accept them. Restart the PC, and follow the instructions for accepting the changes. A Plug and Play card may not automatically configure when added if the default configuration conflicts with other devices. Deselect the automatic settings in the operating system for the card, and choose a basic configuration that doesn't cause a resource conflict. You can also reconfigure or disable devices to resolve the resource conflict. New device Cannot install new does not work. device driver. You must be logged in as the computer administrator to install or uninstall a device driver. To switch users, click Start, click Log Off, and then click Switch User; choose the computer administrator user. (The computer administrator is usually the user Owner.) New or existing device does not work after installing a new device. A hardware device conflict exists. To resolve a device conflict, you may need to disable one of the devices or uninstall an old device driver: 1 Click Start, and click Control Panel. 2 Click Performance and Maintenance, if it is present. 3 Double-click the System icon, and select the Hardware tab. 4 Click the Device Manager button. 5 Click the plus sign (+) next to the problem device and check for exclamation points in a yellow circle near the device icon. The exclamation point means there is a device conflict or problem with the device. Exclamation points do not always appear when a device is not working properly. 6 If there is an old or unnecessary device driver listed in the Device Manager, this may be causing the device conflict. To uninstall the old driver for the new device driver to work properly, do the following: Right-click the device, click Uninstall, and then click OK. 7 Right-click the device and select Properties. 8 If available, click the Resources tab to verify that there is a device conflict. 9 Click the General tab to see if your device is enabled and working properly. If it is available, click the Troubleshoot button, and follow the onscreen instructions in the device troubleshooter wizard. 10 Restart the PC. Click Start, click Turn Off Computer, and then click Restart. 12 PC Troubleshooting Guide