HP Presario X1000 Compaq Notebook Series - Troubleshooting - Page 15

Help by Telephone, Preparing to Call Customer Support

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Help Is Available Help by Telephone Preparing to Call Customer Support To provide the fastest possible resolution of your problem, have the following items available when you call: ■ The notebook. ■ Serial number and model description, which are provided on labels affixed to the notebook. ■ Purchase date on the invoice. ■ Conditions under which the problem has occurred. ■ Error messages that have been displayed. ■ Brand and model name of the optional printer(s) you are using. ■ Operating system version number and registration number. To display the operating system version number and registration number: ❏ In Windows 2000 Professional, select Start > Settings > Control Panel > System > General tab. ❏ In Windows XP, select Start > Control Panel > Performance and Maintenance > System > General tab. Troubleshooting 1-9

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Help Is Available
Troubleshooting
1–9
Help by Telephone
Preparing to Call Customer Support
To provide the fastest possible resolution of your problem, have
the following items available when you call:
■
The notebook.
■
Serial number and model description, which are provided on
labels affixed to the notebook.
■
Purchase date on the invoice.
■
Conditions under which the problem has occurred.
■
Error messages that have been displayed.
■
Brand and model name of the optional printer(s) you are
using.
■
Operating system version number and registration number.
To display the operating system version number and
registration number:
❏
In Windows 2000 Professional, select Start > Settings >
Control Panel > System > General tab.
❏
In Windows XP, select Start > Control Panel >
Performance and Maintenance > System > General tab.