HP ProBook 5220m HP ProBook Notebook PC User Guide - Windows Vista - Page 35

Cannot connect to a preferred network, Network status icon is not displayed, Start, Computer

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NOTE: Windows includes the User Account Control feature to improve the security of your computer. You may be prompted for your permission or password for tasks such as installing software, running utilities, or changing Windows settings. Refer to Windows Help and Support for more information. 1. Select Start > Computer > System properties. 2. In the left pane, click Device Manager. 3. Identify the WLAN device from the Network adapters list. The listing for a WLAN device may include the term wireless, wireless LAN, WLAN, Wi-Fi or 802.11. If no WLAN device is listed, either your computer does not have an integrated WLAN device, or the driver for the WLAN device is not properly installed. For more information on troubleshooting WLANs, refer to the Web site links provided in Help and Support. Cannot connect to a preferred network Windows can automatically repair a corrupted WLAN connection: ● If there is a network status icon in the notification area, at the far right of the taskbar, right-click the icon, and then click Diagnose and repair from the menu. Windows resets your network device and attempts to reconnect to one of the preferred networks. ● If an "x" is superimposed over the network status icon, one or more of your WLAN or LAN drivers are installed but the computer is not connected. ● If there is no network status icon in the notification area, follow these steps: 1. Click Start and type network and sharing in the Start Search box. 2. From the list of search results, click Network and Sharing Center. 3. In the left pane, click Diagnose and repair. The Network connections window is displayed, and Windows resets your network device and attempts to reconnect to one of the preferred networks. Network status icon is not displayed If the network status icon is not displayed in the notification area after you configure the WLAN, the software driver is either missing or corrupted. A Windows "Device not Found" error message may also be displayed. The driver must be reinstalled. To get the latest version of the WLAN device software for your computer, follow these steps: 1. Open your Internet browser and go to http://www.hp.com/support. 2. Select your country or region. 3. Click the option for software and driver downloads, and then type your computer model number in the search box. 4. Press enter, and then follow the on-screen instructions. NOTE: If the WLAN device you are using was purchased separately, consult the manufacturer's Web site for the latest software. Troubleshooting wireless network problems 23

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NOTE:
Windows includes the User Account Control feature to improve the security of your computer.
You may be prompted for your permission or password for tasks such as installing software, running
utilities, or changing Windows settings. Refer to Windows Help and Support for more information.
1.
Select
Start
>
Computer
>
System properties
.
2.
In the left pane, click
Device Manager
.
3.
Identify the WLAN device from the Network adapters list. The listing for a WLAN device may include
the term
wireless
,
wireless LAN
,
WLAN
,
Wi-Fi
or
802.11
.
If no WLAN device is listed, either your computer does not have an integrated WLAN device, or
the driver for the WLAN device is not properly installed.
For more information on troubleshooting WLANs, refer to the Web site links provided in Help and
Support.
Cannot connect to a preferred network
Windows can automatically repair a corrupted WLAN connection:
●
If there is a network status icon in the notification area, at the far right of the taskbar, right-click the
icon, and then click
Diagnose and repair
from the menu.
Windows resets your network device and attempts to reconnect to one of the preferred networks.
●
If an “x” is superimposed over the network status icon, one or more of your WLAN or LAN drivers
are installed but the computer is not connected.
●
If there is no network status icon in the notification area, follow these steps:
1.
Click
Start
and type
network and sharing
in the
Start Search
box.
2.
From the list of search results, click
Network and Sharing Center
.
3.
In the left pane, click
Diagnose and repair
.
The Network connections window is displayed, and Windows resets your network device and
attempts to reconnect to one of the preferred networks.
Network status icon is not displayed
If the network status icon is not displayed in the notification area after you configure the WLAN, the
software driver is either missing or corrupted. A Windows “Device not Found” error message may also
be displayed. The driver must be reinstalled.
To get the latest version of the WLAN device software for your computer, follow these steps:
1.
Open your Internet browser and go to
support
.
2.
Select your country or region.
3.
Click the option for software and driver downloads, and then type your computer model number in
the search box.
4.
Press
enter
, and then follow the on-screen instructions.
NOTE:
If the WLAN device you are using was purchased separately, consult the manufacturer's Web
site for the latest software.
Troubleshooting wireless network problems
23