HP ProBook 6445b ProtectTools (Select Models Only) - Vista - Page 89
Troubleshooting, HP ProtectTools Security Manager - service manual
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12 Troubleshooting HP ProtectTools Security Manager Short description Details Solution Smart cards and USB tokens are not available in Security Manager if installed after the Security Manager installation. In order to use smart cards or USB tokens in Secuirty Manager, the supporting software (drivers, PKCS#11 providers, etc.) must be installed prior to Security Manager installation. If you already have Security Manager installed do the following steps after installing smart card or token supporting software: Log on to Password Manager. In HP ProtectTools Security Manager, click Password Manager, click Credentials, and then click Smart Card Restart your computer if prompted. Some application Web pages create errors that prevent the user from performing or completing tasks. Some Web-based applications stop functioning and report errors due to the disabling functionality pattern of Single Sign On. For example, an ! in a yellow triangle is observed in Internet Explorer, indicating an error has occurred. Security Manager Single Sign On does not support all software Web interfaces. Disable Single Sign On support for the specific Web page by turning off Single Sign On support. See complete documentation on Single Sign On, which is available in the Security Manager software Help files. If a specific Single Sign On cannot be disabled for a given application, call HP technical support and request 3rd-level support through your HP Service contact. The option to Browse for Virtual Token is not displayed during the logon process. The user cannot move the location of a registered virtual token in Password Manager because the option to browse was removed to reduce security risks. The browse option was removed because it allowed non-users to delete and rename files and take control of Windows. Domain administrators cannot change Windows password even with authorization. This happens after a domain administrator logs on to a domain and registers the domain identity with Password Manager using an account with Administrator's rights on the domain and the local PC. When the domain administrator attempts to change the Windows password from Password Manager, the administrator gets an error logon failure: User account restriction. Password Manager cannot change a domain user's account password through Change Windows password. Security Manager can only change the local PC account passwords. The domain user can change his/her password through the Change password option of Windows security, but, since the domain user does not have a physical account on the local PC, Password Manager can only change the password used to log on. Password Manager has incompatibility issues with Corel WordPerfect 12 password GINA. If the user logs on to Password Manager, creates a document in WordPerfect, and saves with password protection, Password Manager cannot detect or recognize, either manually or automatically, the password GINA. HP is researching a workaround for future product enhancements. HP ProtectTools Security Manager 81